I have an unauthorized charge on my green dot Wal-Mart money card. There's been an issu...

GetHuman-jcarnes's customer service issue with Green Dot from September 2018

Help with my Green Dot issue
The issue in GetHuman-jcarnes's own words
I have an unauthorized charge on my green dot Wal-Mart money card. There's been an issue with this company charging fake charges. I did NOT purchase anything from this place. The charge was on August **st. To the amount of ***.**$ to a company called HAUTLKRACK**********. This is NOT an authorized charge.....I've never purchased anything from them!! How do I get this money credited back to my card please?? My name is Jennifer Carnes and my account number is ************. Card ending in **** that expires ******. Please help me get my money back!
GetHuman-jcarnes did not yet indicate what Green Dot should do to make this right.
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How GetHuman-jcarnes fixed the problem
I called the phone number on the back of my card. I told the customer service rep that there was a charge on my card that I did not make and asked what I should do. They had to cancel my card and send me a new one. They asked me some questions about the charge and told me that I had to write a hand written statement explaining what happened so I could dispute the charge. Then she told me that someone would be in contact with me soon and let me know what was going on with everything. Two days later, I had the money credited back to my account and the *.**$ charge for a new card was credited back to me as well!!! I couldn't ask for better and faster service!!! I'm a very happy customer! Thank you so very much Green Dot Bank!!!
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Green Dot

Customer service issue
Reported by GetHuman-jcarnes
Sep 1st, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
GetHuman-jcarnes shared how to fix
Seen by 21 customers so far
Similar issue to 14870 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jcarnes started working on this issue
Sep 1st, 2018 7:04am
GetHuman-jcarnes indicated the issue is not fixed yet.
Sep 1st, 2018 3:13pm
GetHuman-jcarnes confirmed the issue is fixed. Hooray!
Sep 5th, 2018 3:05am