There was fraudulent charges to my card and over $**** was charged with multiple charge...

GetHuman983431's customer service issue with Green Dot from August 2018

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The issue in GetHuman983431's own words
There was fraudulent charges to my card and over $**** was charged with multiple charges of the same amount to the same company and other with Nike.com etc.**I called Saturday to notify Customer service of this issue and they canceled my card and told me I have to wait for the charges to clear before I can file a dispute. I log on today and now my whole account is blocked and I can’t get thru to anyone!! This sum of money is huge to me and I can’t get anyone to help me or talk to me because they want me to provide the last four numbers of a card that is in the mail! **Please help!! I need this money back and someone to help me!!!!
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Green Dot

Customer service issue
Reported by GetHuman983431
Aug 12th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 12604 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman983431 started working on this issue
Aug 12th, 2018 10:00pm
GetHuman983431 indicated the issue is not fixed yet.
Aug 12th, 2018 10:01pm
GetHuman983431 indicated the issue is not fixed yet.
Aug 12th, 2018 11:05pm
GetHuman983431 indicated the issue is not fixed yet.
Aug 12th, 2018 11:05pm
GetHuman983431 indicated the issue is not fixed yet.
Aug 12th, 2018 11:06pm
GetHuman983431 indicated the issue is not fixed yet.
Aug 12th, 2018 11:06pm