I reported my card lost and ordered a new one. I didn't receive that one after waiting...

GetHuman-jrachell's customer service issue with Green Dot from August 2018

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The issue in GetHuman-jrachell's own words
I reported my card lost and ordered a new one. I didn't receive that one after waiting from July **th until July **th so cancelled that one and ordered another one. They said they were going to expedite it. The next day (the **th) I got an email that my card was locked due to unusual activity. It said I need to submit a copy of my ID. I can't do that because I lost my card and my wallet. I can't even get through to a live person. I need help resolving this issue. Is there any other way I can get my card unlocked by verifying account information or something. *Thank you, *Kristopher Neal Scherff****-***-****
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Green Dot

Customer service issue
Reported by GetHuman-jrachell
Aug 1st, 2018 - 9 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 11429 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jrachell started working on this issue
Aug 1st, 2018 11:26pm
GetHuman-jrachell indicated the issue is not fixed yet.
Aug 2nd, 2018 12:04pm
GetHuman-jrachell indicated the issue is not fixed yet.
Aug 2nd, 2018 12:04pm
GetHuman-jrachell indicated the issue is not fixed yet.
Aug 3rd, 2018 3:14am