irs sent my money to a green dot account that was never activated. It is impossible to...

GetHuman918719's customer service issue with Green Dot from July 2018

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The issue in GetHuman918719's own words
irs sent my money to a green dot account that was never activated. It is impossible to talk to someone because they require a s*s number or card number and dob but I'm not in their system so I am not allowed to go anywhere via the phone. This is crazy. I am going to lose my house because of misrepresentation by green dot. I want this resolved now. It's been * months and green dot is holding my money illegally.
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Green Dot

Customer service issue
Reported by GetHuman918719
Jul 26th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 13 customers so far
Similar issue to 10697 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman918719 started working on this issue
Jul 26th, 2018 1:23pm
GetHuman918719 indicated the issue is not fixed yet.
Aug 21st, 2018 10:57am