Before contacting them, items GetHuman-kmabrey may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-kmabrey's own words
I loaded $** onto my green dot VIP Visa card Sunday afternoon and was unable to pay my cell phone bill of $**.**. So, I made a smaller payment if $**.** & got $** cash back. That should have left $**.** in my account. I attempted to use my card last night for a $*.** transaction & was informed I had a .** outstanding balance. I've been trying for an hour to speak to a cust. Svc. Rep. Via phn and the automated teller tells me that there is no money on my card. I'm furious with the complete lack of customer service ( IVR automated phn system). I never rcvd a txt showing me the transactions, I requested and I was never given the option to speak to a live CSR.
GetHuman-kmabrey did not yet indicate what Green Dot should do to make this right.
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