I loaded $** onto my green dot VIP Visa card Sunday afternoon and was unable to pay my...

GetHuman-kmabrey's customer service issue with Green Dot from July 2018

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The issue in GetHuman-kmabrey's own words
I loaded $** onto my green dot VIP Visa card Sunday afternoon and was unable to pay my cell phone bill of $**.**. So, I made a smaller payment if $**.** & got $** cash back. That should have left $**.** in my account. I attempted to use my card last night for a $*.** transaction & was informed I had a .** outstanding balance. I've been trying for an hour to speak to a cust. Svc. Rep. Via phn and the automated teller tells me that there is no money on my card. I'm furious with the complete lack of customer service ( IVR automated phn system). I never rcvd a txt showing me the transactions, I requested and I was never given the option to speak to a live CSR.
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Green Dot

Customer service issue
Reported by GetHuman-kmabrey
Jul 25th, 2018 - 10 mons ago
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GetHuman-kmabrey started working on this issue
Jul 25th, 2018 4:08am