Green Dot Customer FAQ

Sorry to hear you're having trouble adding your Green Dot. First, make sure you have successfully registered your Green Dot card online. If you are trying to link the card to a specific service or app, go to the payment methods section and input the card details correctly. If you're unable to add the card, it might be due to restrictions imposed by the service you're trying to link your Green Dot card to. Please keep in mind that Green Dot Prepaid Cards can't be linked to some services. If the issue persists, we recommend getting in touch with Green Dot's customer support for further assistance.

If you're trying to register your card and it says the card number is not valid, it's possible that there might be a typographical error in the entered card number, or the card may not have been activated properly. You should double-check the card number and ensure it's entered correctly. If the problem persists, it could also be a temporary system issue or an error with the card itself. It could also mean that the card is not eligible for registration due to its type or where it was purchased. Ensure you are using a card that is compatible with the Green Dot system.

We're sorry to hear you're having trouble. Green Dot usually requires a card number to access customer service for security reasons, but if you're having issues or if you've lost your card, you may still report this to Green Dot by selecting the Lost/Stolen option that can be found in their automated system. You can reach Green Dot customer service at 1 (866) 795-7597. Always ensure you are contacting Green Dot through their official channels to keep your personal information secure.

We're sorry to hear about your lost Green Dot debit card. It's crucial to report the loss immediately to protect your account from unauthorized charges. You can report the loss directly to Green Dot customer service. Upon doing so, they will deactivate your current card and issue a new one. Also, remember to update your payment information on your eBay account as soon as you have your new card details.

We're sorry to hear about your lost Green Dot debit card. It's important you act fast to secure your account and prevent unauthorized charges. You'll need to report your lost or stolen card to Green Dot immediately. You can do this either by logging in to your account on Green Dot's website or through their mobile app. Once reported, Green Dot will block your card from being used and will arrange to send you a replacement card. Do bear in mind you'll need to update your eBay account with the information from your new card once it arrives.