I don't see why they sent me a new card that is locked just because I lost my other card

GetHuman-gambinod's customer service issue with Green Dot from June 2018

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The issue in GetHuman-gambinod's own words
Unlock my card today ... My new card came in the mail today and when I tried to activate it they said it was locked and that I need to send in a copy of my state id to get it unlocked and then it will take up to two business days before it is unlocked. I need my card unlocked today
Is I'm the one who requested a new card
Unlock my card now so I can use it
* month
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Green Dot

Customer service issue
Reported by GetHuman-gambinod
Jun 30th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 7660 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-gambinod started working on this issue
Jun 30th, 2018 10:54pm
GetHuman-gambinod indicated the issue is not fixed yet.
Jun 30th, 2018 10:57pm