If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman835017's own words
I'm trying to load a GreenDot card through MoneyPak but can't get into my MoneyPak account don't remember phone number associated with it and think my old card was stolen trying to use new card but having difficulty don't know user ID phone number or password tried recently recently I have new card and money Pak card number please help very disturbing frustrating my email is *****@***.com my phone number is **********
GetHuman835017 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman835017 fixed the problem
We are waiting for GetHuman835017 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Green Dot customer problems.