I'm trying to load a GreenDot card through MoneyPak but can't get into my MoneyPak acco...

GetHuman835017's customer service issue with Green Dot from June 2018

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The issue in GetHuman835017's own words
I'm trying to load a GreenDot card through MoneyPak but can't get into my MoneyPak account don't remember phone number associated with it and think my old card was stolen trying to use new card but having difficulty don't know user ID phone number or password tried recently recently I have new card and money Pak card number please help very disturbing frustrating my email is *****@***.com my phone number is **********
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Green Dot

Customer service issue
Reported by GetHuman835017
Jun 29th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 10 customers so far
Similar issue to 7509 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman835017 started working on this issue
Jun 29th, 2018 10:16pm
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 8:42am
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 8:47am
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 11:18pm
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 11:27pm
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 11:32pm
GetHuman835017 indicated the issue is not fixed yet.
Jun 30th, 2018 11:41pm