I called to have my card reissued with an new card number and my old card shut off. It...

GetHuman832873's customer service issue with Green Dot from June 2018

5 views
 | 
7426 similar
 | 
0 following
Help with my Green Dot issue
Did we steer you to the right help?
Waiting to see if GetHuman832873 got the right customer help using our suggestion.
The issue in GetHuman832873's own words
I called to have my card reissued with an new card number and my old card shut off. It is very important that the routing number stays the same as the account number must stay the same due to direct deposit to my card. Now it says I need to supply picture I'd to prove who I am but I have no current account at this time. I'd like to have my new card issued and then I'd be happy to supply a current I'd picture.
GetHuman832873 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman832873 fixed the problem
We are waiting for GetHuman832873 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman832873 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman832873
Jun 29th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 7426 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman832873 started working on this issue
Jun 29th, 2018 2:58pm
GetHuman832873 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 4:04pm