I have put money on a green dot card to pay my sprint cell phone bill, and now Sprint i...

GetHuman-abcollin's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-abcollin's own words
I have put money on a green dot card to pay my sprint cell phone bill, and now Sprint is telling me that it is declined. They have told me it has declined nine times, and I know for sure my money is on there. What can I do who can I talk to
GetHuman-abcollin did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-abcollin
Jun 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 6877 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-abcollin started working on this issue
Jun 25th 11:24pm
GetHuman-abcollin indicated the issue is not fixed yet.
Jun 25th 11:25pm