I have to prove that I am who I say I am because i bought and activated a new card toda...

GetHuman-albiffow's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-albiffow's own words
I have to prove that I am who I say I am because i bought and activated a new card today. When i activated the card it said that i needed to send in a photo of my ID and it needed to be in good lighting etc. So i put the alp away to take the picture later. Well i went to go to the app and now it just wont let me into the account saying I need to log in online and when I go and log in online I can get on and see my account but I cannot access what I need to access in order to send in my ID. I have tried reaching them through customer service but I can't get to a human. Please help.
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Green Dot

Customer service issue
Reported by GetHuman-albiffow
Jun 14th, 2018 - 9 mons ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 5598 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-albiffow started working on this issue
Jun 14th, 2018 11:32pm
GetHuman-albiffow indicated the issue is not fixed yet.
Jun 15th, 2018 1:07am