I have*had a Green Dot card and my mother (who I was her caregiver) had an aneurism and...

GetHuman734358's customer service issue with Green Dot from May 2018

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The issue in GetHuman734358's own words
I have*had a Green Dot card and my mother (who I was her caregiver) had an aneurism and I held my best friend and mother as she proceeded to pass away in my arms. This was February *th. I had been under the care of my primary care dr and I was put on a few medications for the amount of remorse, thoughts, depression and pain. During * of my appointments with my dr. I was diagnosed with Basal Cell Carcinoma*Skin Cancer under my left eye and nose. I was referred to UCSF immediately after the appointment and they did all the testing, poking and prodding. I was then informed that I had to contact my sister (Thankfully lives in SF) and we are told that they are truly going to do their best to but I have a ***** chance of loosing my left eye and entire nose! I could not possibly imagine that I was going through this and without my mother (who worked for Sutter for **yrs) was not their to talk with me and the Drs who were going to be performing the surgeries! I’m sorry but I honestly don’t remember much about that period but I honestly just wanted to let myself go and join her. But I am truly sorry that I had bounced a check or * for large amounts that I had no business doing anything that required me to be coherent! Everything was going great until Mothers passing and as I had stated I had always paid more than half of what was the amount of that months charges. I was then had my fianc*e take control of the bills etc. I had called and spoke with you and provided you with my checking account information and that was prior to my diagnosis. I have no doubt and proof that you had made several withdrawals for the amount due. I return home after ** days in the hospital and multiple surgeries and ** days recovery at my older sister and her husband home recovering. I started to open the mail and I had a letter from you that stated that my account information was incorrect and I proceeded to contact you immediately and I spoke with a lady who I informed her why I was calling. She told me that *st things *st, let’s go over again your checking account numbers! I started with the *st set of numbers that I believe are the account numbers and she stated that everything is correct and now the next set of numbers. I started with the *st number (*) and she responded with “that’s it “ and she told me that she was truly sorry for the human error and she told me that she was getting it corrected and I was told that everything was correct now and she again said how sorry she was for this occurring and that she was able to see that everything was correct until I received the letter. She told me in no uncertain terms that it was a human error on their (YOUR) part and everything was correct and that It was corrected by her during our conversation! I sincerely thanked her and told her that I was very grateful for her assistance and glad she had got it all correct now AGAIN! I am truly sad to say that I received another letter from you the following month stating that exact same situation pertaining to my account being incorrect! I called you immediately again and spoke with another lady and told her about everything that I had done just the previous month! She was very apologetic for me and my situation with regards to it NOT being corrected by the *st conversation with you and your representative! I then proceeded to do the same exact task of repeating my account number and routing numbers for her. She was very very apologetic over and over again for everything that YOU had caused me and it was utterly disgusting that everything was correct and then a simple task of doing whatever it is you do to withdraw from my account and that YOU had allowed a single number to drop off my account information and I have knowledge from owning several businesses, that if you were to enter any of the numbers and * missing? It will tell you that you have not entered enough numbers! I would have gone back to the previous months that my payments had gone through and found out the problem! But I’m very hurt, upset, panicked and unable to sleep nor eat over this entire debacle that resulted in YOU canceled my account and proceeded with ******** up my credit for something that I am more than happy to accept my responsibility for the bounced check*checks and yet I have done everything to avoid this situation and I am being blamed for something that YOUR responsible for ? I’ve tried everything that I can possibly imagine in regards to pleading with you to be able to withdraw the negative impact from my credit! I’m told over and over again to write a letter explaining everything in detail about my personal life and hardship. I’m sorry but I honestly don’t like talking about it and reliving it all over again! I’m sickened just by the thought of it now that I’ve cracked the door open to that point in my life! I’m so sorry that I had this occure in my life and that I was not strong nor tough enough to be able to deal with the simple things or anything else for that matter but I sincerely apologize that I had tried to do everything as though nothing had happened and I then proceeded to turn all the my information to you to assure that I would not now and not ever have to worry about my credit! My score was a few points below *** in February! I worked extremely hard to get to that point and now that you have been so heartless, greedy and only see me as a commodity and not a person who is truly doing everything that he possibly can to get through this and be the man my mother wants me to be. I’m so very saddened and extremely physically sick and stressed that I’m not going to be able to purchase my mothers home as she wanted, because you had to not acknowledge that your partly responsible and more than responsible for the way that you allowed for it to be so devastating to me and my future. All over a * missing and I have both conversation recorded on my business phone. I tried calling and pleading with you and told you I would do anything to get my credit card back and I have offered ****$ as a promise to you that this will never ever again happen! I have written letters without being asked to and letters that you have asked me to provide you. But yet you still refuse to admit that it was truly your personal mistake that has me on the edge of loosing everything that I truly have been working so diligently and aggressively to get to the point where I was able to buy a new vehicle and I had no idea that it would be for the purchase of my mothers home! I have just remolded her entire home from top to bottom, inside and out. She was so happy that her home was so beautiful and she was so grateful to me for being such a wonderful gentleman to do everything that I could for my mother and my best friend! I’m so very sorry for my part in that I had bounced a couple checks and I had turned everything over to you to simply pay the minimum amount owed and that I was going to be paying more to the interest and not going to the principal. Yet I have still got the worst possible result at the worst possible moment of my life! I’m begging for your prayers, consideration and thoughts of me as a individual who is truly doing everything possible to hold on and not fall into utter and complete dispair! I’m so afraid of what will happen to me if I am not able to make my mothers wishes come to fruition ? *I would not be putting up such a vigorous fight with you but for the fact that I am not to blame for this issue. It’s very much so, that it is your fault and responsibility to correct your mistakes and do what is just and morally right! Not what is expedient and profit driven! I’m sorry for being so upset but I honestly and sincerely hope that your able to see your mistake and correct them and I will be your biggest fan and I have a very successful business with a lot of people who truly take my advice on nearly everything that I do and that I have and will do. *I begging you to please contact me Asap and I plead with you to please see the details pertaining to the situation that I have found myself at your own mistake and that I am praying (never religious until leading up to and since her passing I am) that someone will read my horrific punctuation letters and this one and see the error and correct it before it’s to much to late to allow my credit to reflect that of which it was prior to this, that I would still be able to buy my mothers home and take care of my older sister and get married next year! But I’m so very scared of what it will do to me and my actions there soon after. I’m sorry for bothering you with the sound of a very dark place but I’m being very honest with you and I am truly hoping that whoever reads this? Will do whatever it requires to correct the record and do what is right and not have it repaired in time and I will have lost everything and that will include my faith that she is watching over and guiding me through this very important, difficult, desperate situation and time in my life! I’m begging for your just and correct decision to the fact that I have not caused me to be dropped, it is you and only you! Moreover your the only one who can do that what is truly the right thing to do and release me from this place of fear!*Sincerely grateful for your thoughts and consideration pertaining to my horrible punctuation letter explaining why I am literally begging for your just and correct decision to repeal the damage to my credit and I am truly grateful for your time!*Sincerely *Mr. Christopher M. Parks *A*****@***.com*A*****@***.com**-***-***-******-***-***-******-***-***-****
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Green Dot

Customer service issue
Reported by GetHuman734358
May 31st, 2018 - 2y ago
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GetHuman734358 started working on this issue
May 31st, 2018 11:45am