My refund was sent to green dot and I never received a card and I have account Number a...

GetHuman-arelexu's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
The issue in GetHuman-arelexu's own words
My refund was sent to green dot and I never received a card and I have account Number and routing number and I put that on my refund and every time I talk to the *** number it is always wrong and it says invalid entry so I’m just trying to see where my refund is because it was sent to green dot bank and I don’t know why because I have never signed up for green dot so I need an answer and where I can get my money back and how I can receive it
GetHuman-arelexu did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-arelexu
May 22nd, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 10 customers so far
Similar issue to 435 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-arelexu started working on this issue
May 22nd 8:47pm
GetHuman-arelexu indicated the issue is not fixed yet.
May 22nd 8:50pm
GetHuman-arelexu indicated the issue is not fixed yet.
May 22nd 9:49pm
GetHuman-arelexu indicated the issue is not fixed yet.
May 22nd 9:50pm
GetHuman-arelexu indicated the issue is not fixed yet.
May 22nd 9:52pm