I got my green dot sent to my old address, so I never received it and when I call cust...

GetHuman-naomimya's customer service issue with Green Dot from May 2018

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The issue in GetHuman-naomimya's own words
I got my green dot sent to my old address, so I never received it and when I call customer service to change the address to my new one to be resent, it keeps telling me my information I'm putting is not correct. remember I don't have a card number or an account number because I never received the card. that card had a quite bit of money on it and it's very important and I need it. or I'm almost feeling like the card company is trying not give me my card. what can I do without taking this to any type of legal action
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Green Dot

Customer service issue
Reported by GetHuman-naomimya
May 22nd, 2018 - 6 mons ago
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Seen by 2 customers so far
Similar issue to 17 others
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GetHuman-naomimya started working on this issue
May 22nd 3:20pm