Green dot said they couldn’t send me a personalized card because of my information but...

GetHuman-samidani's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
The issue in GetHuman-samidani's own words
Green dot said they couldn’t send me a personalized card because of my information but all of it is correct. Am I going to eventually get one in the mail or am I going to be stuck with this one card just for in person transactions? Because I bought this card specifically for online purchases but it won’t let me. I can’t get through to a real person to talk. I’m not sure if it’s because it’s Saturday or if the system is just strictly automated.
GetHuman-samidani did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-samidani
May 12th, 2018 - 10 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 8 customers so far
Similar issue to 373 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-samidani started working on this issue
May 12th, 2018 9:50pm
GetHuman-samidani indicated the issue is not fixed yet.
May 13th, 2018 10:50pm