my greendot card won't make a purchase on boost Mobile when I make a purchase

GetHuman-tyrrelle's customer service issue with Green Dot from April 2018

Help with my Green Dot issue
The issue in GetHuman-tyrrelle's own words
The problem: my greendot card won't make a purchase on boost Mobile when I make a purchase
GetHuman-tyrrelle did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-tyrrelle
Apr 28th, 2018 - 5 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 17334 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-tyrrelle started working on this issue
Apr 28th 2:39am
GetHuman-tyrrelle indicated the issue is not fixed yet.
Apr 28th 3:40am