My card is blocked. - Make a transaction online through amazon. - I do not have an id...

GetHuman-darickr's customer service issue with Green Dot from April 2018

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Help with my Green Dot issue
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Account holder name, Billing address, DOB, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman-darickr's own words:
Make a transaction online through amazon. ... My card is blocked.
I do not have an id, drivers license, or a p***port to unblock my card.
I would like to know if I absolutely need an id, driver's license, or p***port. Or if there is another way around this issue.
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Green Dot

Customer service issue
Reported by GetHuman-darickr
Apr 21st, 2018 - 3 mons ago
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Seen by 2 customers so far
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GetHuman-darickr started working on this issue
Apr 21st 3:42pm