My card is blocked. - Make a transaction online through amazon. - I do not have an id...

GetHuman-darickr's customer service issue with Green Dot from April 2018

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The issue in GetHuman-darickr's own words
Make a transaction online through amazon. ... My card is blocked.
I do not have an id, drivers license, or a passport to unblock my card.
I would like to know if I absolutely need an id, driver's license, or passport. Or if there is another way around this issue.
I have an issue with Green Dot too
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Green Dot

Customer service issue
Reported by GetHuman-darickr
Apr 21st, 2018 - 7 mons ago
I have an issue with Green Dot too
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Seen by 2 customers so far
Similar issue to 26300 others
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Timeline
GetHuman-darickr started working on this issue
Apr 21st 3:42pm