I bought Malwarebytes App on ***** for a problem I thought it would solve. I saw immed...

GetHuman2218407's customer service issue with Google from February 2019

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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2218407 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2218407 can let us know if they help or not.
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Before contacting them, items GetHuman2218407 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2218407's own words
I bought Malwarebytes App on ***** for a problem I thought it would solve. I saw immediately, it wasn't going to help. My payment was $**.****I did exactly the same with the A vast App. Also wasn't goi g to solve my problem. That charge was $*.***I immediately, unsubscri ed from both and uninstalled them from my phone. I received a response from Tim from Malwarebytes, who was wonderful, going several xtra miles to help me. Try as he might, he could find no record of either of my purchases. He said try Google. I called the phone numbwe on my bank statement which has no human being attached to it. It does direct you to a website for refunds. Maybe cause I'm from an earlier generation, but I couldn't make heads or tails from the instructions. Can someone PLEASE HELP ME GET MY REFUNDS???? My total refund should be $**.**. Talk about gratitude, I will have an abundance for Google. I already refuse to use anything but Google. Since the day I called my son in LA to ask a question. He said Mom, you know I'm always here for you. But if I'm in a meeting, just bring up Google, ask it the same question, (here's the best thing) you want to ask me. Now here is the best. I asked how to word the question, and my son said,just the exact same words you use when you ask me". needless to say I got right to Google, who became my best friend. Now I cannot get my money back from my best friend. PLEASE HELP ME. I PAID CAUSE GOOGLE TOOK THE .MONEY. ITS RECORXED IN .Y BANK STATEMENT. And please don't send me back to that website-!!-
GetHuman2218407 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman2218407
Feb 15th, 2019 - 8 mons ago
I have an issue with Google too
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Seen by 6 customers so far
Similar issue to 42094 others
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