Google Customer Service Issues

Hello, I'm Francis. I received an alert from you on 2/17/19 regarding a change in my recovery email. I did not make this change, and as a victim of identity theft, I am concerned. I am trying to locate the Galaxy J1 device that is attempting to alter my account information. There have been unsuccessful attempts to sign into [redacted], and I am puzzled as to how my recovery email was modified. I need assistance in resolving this issue as I am not experienced with Android devices. I am struggling to access my Google account and fear I am making mistakes during login attempts. I need guidance on preventing such incidents in the future. The individual is also using my other email address, [redacted] I have taken steps such as placing fraud alerts and informing the Federal Trade Commission about this identity theft. The IRS and Social Security Administration are involved in the investigation. If you have any information to assist in identifying the culprit, please share it. Kindly help me secure my account [redacted] first, and then I will address the other one. Thank you. -Francis Graham, also known as Marie Dutton

About two months ago, I changed the password for my primary email address, [redacted], due to security concerns. Unfortunately, I forgot the new password as I did not use the account regularly. I've attempted to recover the account three times without success, providing more information each time. I also tried to use an alternate email, [redacted], for recovery as I no longer have access to my old email, [redacted] To further complicate matters, my computer broke down, and I can only access my email on my phone, making account recovery crucial. I am considering reaching out to Google to confirm [redacted] as my alternate email. However, I am unsure how to contact them since I cannot find the appropriate support email addresses. Additionally, there are language and phone number change issues affecting the recovery process. I am willing to communicate in German, English, or Polish and can provide my previous phone number if necessary.

I am unable to access my gmail account passwords [redacted] and [redacted] I am seeking help to reactivate them. I was born in [redacted] in Ipswich QLD, Australia, residing at 12 Leahy Street, Brassall, QLD, postcode [redacted]. Unfortunately, I do not recall my passwords. I have attempted to reset them through Microsoft without success. When trying to reset my other gmail account, it requests to send information to the recovery email, but I do not remember the password for it either. I am willing to provide any necessary proof to verify my ownership. These accounts are important to me, and I kindly request assistance in recovering them.

I accidentally set my birth date to [redacted], triggered my antivirus scan, and received warnings about potential harmful programs. Upon inspecting the code, I discovered keylogging, data logging, and the ability to drop spyware files post-uninstallation. My email account, [redacted], is now disabled due to age restrictions. I fear identity theft, credit card fraud, or my personal address being compromised. This account is crucial for communication with friends via Discord and Hangouts. I urgently need to regain access to retrieve important emails and contacts. Thank you to any Google Admin who can assist me with this issue.

I recently discovered two unauthorized payments from two different bank accounts I hold at different banks, processed through Google Payments for an unknown app not listed in my history or subscriptions. I would never knowingly download an app costing $[redacted].99 as it would conflict with my strict budget set to cover essential expenses like my mortgage and providing for my children. This incident has left me in a crisis, unable to afford essentials. I urgently require both a refund and a solution to prevent further unauthorized payments. Previously, NAB investigated and refunded me for a similar fraudulent payment, stating the company didn't exist. This time, the unauthorized payment was from my Commonwealth Bank account, leading me through a distressing chain of referrals that has jeopardized my financial stability, causing immense anxiety and desperation.

I have been locked out of my primary email address, [redacted], since November [redacted] due to health issues. I have tried to contact Google multiple times without success. They suggested I open a new account, ChristopherDotseth@gmail, which has only caused more confusion. I am desperate to regain access to my important emails and have been requesting help from Google relentlessly. I am disappointed with Google's lack of response and the difficulties I've faced trying to resolve this issue. Google's services appear to have declined, which is frustrating. I hope Google can assist me in resolving this matter promptly.

I have two Google accounts. The first one, created years ago, has an inappropriate account name from my youth. A few years back, I made a more professional second account. I've backed up my data and I'm in the process of moving it to my second account to eventually delete the first one. I had an extra 100GB of Google Drive storage on the first account, totaling 115GB. Is it possible to move this additional storage to my second account? I don't plan to keep the first account, but I don't want to lose that storage capacity.

I am unable to access my Google email account [redacted] due to changing my phone number. With my previous phone damaged and no longer having access to the number linked to this email, I am unable to recover the password. I would appreciate assistance in resetting the password for [redacted] as it contains important pictures and emails. Please contact me at my new email address [redacted] with instructions on how to regain access to my original email. Thank you.

While traveling, I updated my Google password and logged in successfully on my phone and tablet. However, upon returning home, I couldn't remember the new password for my home and office PCs. I attempted to recover my account, but hit a roadblock with the verification process, as I couldn't access my recovery email. Despite providing all necessary information, my recovery attempt was unsuccessful, and I was informed via email that more details were needed. I contacted a Google representative at (UK)0[redacted] but felt the conversation was unhelpful.

While traveling, I changed my Google password and successfully logged in on my phone and tablet. Upon returning home, I couldn't remember the new password for my home and office PCs. I attempted the Google "account recovery" process, entering my previous password and verifying my mobile number. However, I couldn't access the recovery email required for the next step. After providing additional information, I was informed it would take 2-3 days to resolve the issue. Unfortunately, after this time, Google stated they didn't have enough information to proceed with the recovery. I then contacted a Google representative, but the experience was like speaking to a salesperson rather than getting help. Despite offering various verification details, including credit card information and IDs, Google insisted on following the recovery questions process.

Hello, I am from The Author Incubator, and we are currently facing an issue with accessing our old email account, [redacted], which is linked to our company's Medium account. Unfortunately, we have also lost access to the associated recovery email, [redacted], making it impossible to regain control of our official account. This has become a significant problem as all communications related to our company are tied to this email. We believe there are important confirmation codes in the email history that could assist in recovering access. We are willing to provide any additional information or credentials required to resolve this matter promptly. Kindly advise on the next steps to facilitate the account recovery process.

I used to use the email [redacted] a long time ago. I currently have it linked to my YouTube account. However, I can't access it on my new device or PS4 because I am unable to verify the account information. The account details were set up by my ex, so I don't have access to the recovery email or phone number associated with it. The YouTube account is currently under the name Maroon Asshole, previously known as 2Noobtubers, with the name Rena Violet. I can only access the account on a school computer. I would like to regain access to this email on my phone and PS4 to use YouTube at home. Your assistance would be greatly appreciated.

I have sent seven emails this morning regarding the issue with my stolen phone number. On February 18, [redacted], at 6:36 a.m., Laura Thompson received an email from me explaining the situation. My name is Steven Andrew Morris, and the phone number [redacted] has been stolen. I reported it to Metro Police, but they claimed the phone was disabled when it's still active. Charges were made on the phone, and the recovery email is Laura Thompson [redacted]. LT at gmail.com. My phone number is [redacted]. The fraudulent charges were made for a prime video account. The MetroPCS account was bought on December 22, [redacted]. I am Steven Morris, born on March 24, [redacted]. My MetroPCS password is midnight, and my pin is [redacted] [redacted]. I need assistance to locate the phone and resolve this issue promptly. Thank you, Stephen Morris.

My Google account was hacked even though I have an SMS system set up on my Pixel 3. I received a code starting with G- and assumed it would keep them out. However, the hacker managed to access it and took all my saved passwords for Steam, Blizzard, and Netflix, which included years of passwords. Unfortunately, I can't access my recovery email as it's been inactive for years and is locked. I've tried answering Google's questions multiple times, and they said they would email me, but it's been 5 days without any contact. Currently overseas, my Google Photos and Drive contain sensitive Visa information, and I'm at a loss as to what to do next since I can't find a contact number for assistance.

Hello, Google, I am reaching out on behalf of a friend who has authorized me to submit a DMCA Report on her behalf. I have already emailed [redacted] and received an automated response redirecting me to Google Support. Despite following the steps provided, I continue to be redirected repeatedly. My main question is, how can I successfully submit a DMCA Removal request for Google's search engine? I have explicit permission from my friend, backed by an authorization letter, to act on her behalf. I possess all required documentation, including copies of the content to be removed and acknowledgment from the original source affirming the need for removal. I would appreciate guidance on the appropriate email address at Google to send the comprehensive DMCA removal request.

I am currently struggling to access an email account that was created by my school. Even though I have changed schools, I was still able to log in until now. This email is linked to my Instagram account which now requires a verification code, but I am unable to access the email. When I try to log in, it says it cannot find my Google account. I urgently need to recover access to this email. I am hoping that Google can promptly assist me in recovering this email account.

I've always had two Google accounts. I can access the account [redacted], but I can't access the other one, [redacted] I don't remember the phone number on my recovery. Therefore, I can't access my Gmail on the account [redacted] I have no way of remembering that number. Recently, I lost my phone. After buying a new phone, I activated my first account, [redacted] When I tried to open my [redacted] account, I forgot my password. I tried to recover it, but I didn't recognize the last two numbers of the phone number I had set my account up with years ago, which is xxx xxx xx17. I thought my backups would have saved my Gmail info, but they did not. I need help as soon as possible. All my W-2's are sent to that Gmail account. Please help.

Hello, I hope you're doing well. I'm encountering an issue with Bingo Blitz where it keeps prompting me to install Adobe Flash, causing the game to run extremely slow. Despite trying to uninstall/reinstall apps and following various troubleshooting steps, the problem persists. Even though my Flash settings are allowed, I'm continuously asked to install it whenever I enter the game. I've reached out to Bingo Blitz for assistance but haven't received a solution yet. I had my computer checked and cleaned, suspecting a different issue, but everything seemed fine until this Flash installation message appeared. Any advice or guidance on resolving this matter would be greatly appreciated. Thank you in advance for your help. Warm regards, M-E Humphrey

I am facing difficulties with reinstating my original Gmail account, [redacted], on my home computer and Android phone. Due to complications, I unintentionally created a second email address, [redacted] Now, I am unable to use Gmail on my phone. I require assistance from Google to resolve this issue promptly. Please contact me at my landline, [redacted], to discuss and rectify the situation. My cell phone number is [redacted]. I simply want to restore the functionality I had two days ago to make calls and send emails. Additionally, I need help downloading my backed-up data for [redacted] following a recent factory reset of my Android phone. I hope for a swift resolution. Thank you. -Kermit Buchanan

Today, my phone, which I used for Gmail account recovery, broke. I had been utilizing the Google 2-step verification app but now I am unable to access the codes and emails needed to recover my accounts. I am attempting to regain access to [redacted] and [redacted], but with numerous emails for various purposes, I have forgotten previous passwords and the account creation months. This has made it impossible to recover through the online forms. I am willing to provide ID to confirm ownership of the email accounts. I would appreciate assistance in removing the emails and 2-step codes from the Google 2-step verification app, if feasible. My contact number for the broken phone is [redacted].