Basically, I tried downloading a movie last night, downloaded flash player, my computer...

GetHuman-kjbeaumo's customer service issue with Google from September 2018

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The issue in GetHuman-kjbeaumo's own words
Basically, I tried downloading a movie last night, downloaded flash player, my computer beeped and shut off. *When it logged back on, I opened Chrome, and instead of going to my default browser*search engine, it went to some hijacker*fake site called "WeKnow.ac" appeared as my default search engine browser. *Every time I do a new tab, this Weknow.ac site pops up.** I went to settings in Google Chrome, and even deleted the "WeKnow.ac as the default browser. I also went to advanced settings, and clicked "restore settings to their original defaults."*The "WeKnow.ac" site still appears every time I open Chrome or a new tab, and I just cannot seem to get rid of it...*It seems like a sketchy site and I'd really like to figure out how to get it removed.

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Google

Customer service issue
Reported by GetHuman-kjbeaumo
Sep 11th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 6894 others
0 customers following this
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Timeline

GetHuman-kjbeaumo started working on this issue
Sep 11th, 2018 3:11am
GetHuman-kjbeaumo indicated the issue is not fixed yet.
Sep 12th, 2018 4:41am
GetHuman-kjbeaumo indicated the issue is not fixed yet.
Sep 12th, 2018 4:52am
GetHuman-kjbeaumo indicated the issue is not fixed yet.
Sep 12th, 2018 4:52am
GetHuman-kjbeaumo indicated the issue is not fixed yet.
Sep 12th, 2018 6:14pm

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