Google Customer Service Issues

I discovered that a Gmail address was created using my name without my consent, and it has been active for three years now. Despite numerous emails I have sent, there has been no response from the customer service team. It feels like there is a lack of security and accountability in place, akin to a Russian operation. I have not used the Gmail account that was set up without my knowledge. I am frustrated that my concerns have not been acknowledged. I am considering seeking assistance from consumer advocacy groups to take legal action against this infringement on my privacy. The issue of greed and negligence towards customer protection and security needs to be addressed in a formal setting, possibly a federal hearing. Since the beginning, I have not agreed to any terms that were presented to me. As a disabled veteran, I find this disregard for my rights as an American citizen unacceptable.

My current phone carrier, Tracfone/Straight Talk, does not support updating the Android Security Patch, which is disappointing due to both their and Google's lack of concern for this issue. As a result, I have decided to cancel my service and delete all my Google accounts. This will unfortunately be my first and last Android phone, as I have never encountered this problem with iPhones. I strongly believe that I should have control over my phone and its updates, not the carrier. Having been a long-time user of Google services, I am extremely unsatisfied with this situation. When I contacted Straight Talk about this issue, their response that "We don't know how to do it" seemed completely inadequate to me. If Google is not enforcing security patch updates with phone carriers, it indicates there may be an issue within Google as well.

I need assistance with multiple Gmail accounts that have been hacked. My primary email, [redacted], is linked to numerous apps and is being accessed by someone who keeps changing the password. The recovery email, [redacted], is also compromised. I last accessed my account on August 4th, and I'm concerned about unauthorized activity since then. This email is associated with my financial accounts, and it's crucial to me. I've tried creating new emails like [redacted] and [redacted] with a new phone number, [redacted], attached for recovery. I have access to both phones, including my old number, [redacted], which is linked to [redacted] I suspect identity theft and have resorted to changing my birthdate. It would be helpful if I could recover my [redacted] and [redacted] accounts, and access all sent and deleted emails. Please contact me at [redacted] for assistance. I can authenticate my identity using a webcam and a photo of my driver's license. Your help in this matter is greatly appreciated.

As the Office Administrator for St. John's Baptist Church in Indianapolis, IN, my name is Mary V. I need urgent assistance with a concerning issue. When searching for our website (saintjohnsindy.net) on Google, results for an online pharmacy appear, which is inappropriate and unacceptable for our church's image. This does not occur with other search engines. I have experienced two abrupt disconnections when seeking help. Kindly rectify this matter at your earliest convenience. Please inform me via email at [redacted] or by calling [redacted]. I anticipate a response within 24 hours. Thank you for addressing this promptly.

Hello, My name is Chris Watson, and my email is [redacted] Unfortunately, I forgot my password and got locked out of my account. After buying a new phone and changing my number, I didn't account for two-factor authentication. To resolve this, I got a SIM card to transfer my old number. Despite submitting a request last week with no response, I tried again today. I've been a loyal Gmail user for a long time and believe Google values my satisfaction. I kindly request access to my email account as it's crucial for my work. Thank you for your assistance. Best regards, Chris Watson

The recent (August [redacted]) update to Gmail and Google Contacts has rendered Contacts unusable. The Contacts help page suggests reverting back to the old version, but the instructions are incorrect as there is no link provided to "go back to old contacts." Unfortunately, Google Contacts Help does not offer a way to report this issue to Google. It is frustrating that these updates are made without considering the significant impact on users' productivity. Additionally, the new Google Contacts version reduces the option to adjust page density, limiting the number of contacts visible on the screen. This removal of a valuable feature is counterproductive and should be reconsidered.

I have contacted you multiple times regarding my excitement about my suspended Google account. I believe this suspension may shield me from hackers trying to impersonate me. The email [redacted] serves as my username for various accounts like apps, banks, and credit cards; hence, I worry someone is using it to access my private data. It has been three weeks now, and I have sought legal assistance to address potential identity theft concerns. I initially created [redacted] in [redacted], followed by [redacted] as the recovery email. Last month, I established [redacted], [redacted], and [redacted] with the recovery set to my new phone number, [redacted], while my old number is [redacted]. Both phones have been cloned, so I have turned them off but continue to check messages. You can contact me at [redacted]. I request your assistance in recovering my Google account, deleting any assigned Google numbers, and implementing additional encryption through an Authenticated second factor for account access.

I have been notified that my Google+ account and blogs have been suspended for spam messages. My Google+ account number is [redacted]. I purchased a Google blog named "lifeskills.center" on 02 June [redacted] with the customer ID [redacted] and the Pub ID pub-[redacted][redacted]. I want to clarify that I have not posted any offensive or spam content. This blog is essential for my livelihood, so I kindly request a manual review of the content before deciding on the suspension. If any issues are found, please inform me so I can address them accordingly. This is the first time such severe action has been taken, although I have been a careful blogger for a long time. Please lift the suspension promptly if no intentional spam was posted.

I lost my phone, which is the only Google-associated account I have. Despite using my login information, I am unable to sign into my account on other devices as Google insists on using my phone. I am frustrated because I can't access my Google Maps to check my timeline and find my lost phone. This poses a security risk as my banking and email information is on the phone. I wish Google would let me sign in with the information I have provided to access my account securely.

My Google account is scheduled for deletion, and I need to retrieve some important files and folders from it. I plan to transfer them to another account since I no longer have access to the one that is being deleted. The deletion is due to an alleged violation of Google's rules, even though I am confident I have not breached any guidelines. This account is crucial for my work, so it is essential for me to recover the files before the deletion takes place.

I am uncertain if this is the appropriate platform for my inquiry. I want to disclose that I am a survivor of clergy abuse and have been involved in addressing issues concerning the exploitation of children. I have used Google to research the accessibility of websites that display child pornography. Regrettably, I have discovered that it is relatively easy to find and access such harmful websites. I am seeking information on how to report these sites and to whom I should report them. I am perplexed by how these sites can operate within the confines of the law. The disturbing images deeply affect me. I am dedicated to finding ways to combat these websites and shut them down if feasible. I am curious if they are safeguarded by the First Amendment. I am eager to learn more about this matter.

I recently bought a Samsung Galaxy S7 to upgrade from my flip phone with Verizon Wireless. The representative at the store failed to connect the phone number to the Google account during setup. Now, I can't access my account as it keeps saying my password is wrong. I've attempted to recover the account through Google's help page, but the recovery email provided is unknown to me. My email is [redacted], but you can't reach me there since I can't log in, so contact me using my son's email [redacted]

My Google account has been compromised. My name is Julie Butson, and my birthdate is March 9, [redacted]. Due to identity theft in [redacted], I sometimes use March 1 as my birthdate online. I created my [redacted] account around [redacted] or [redacted]. Later, I added [redacted] and [redacted] about 1-2 months ago. A Google Voice number was added to my account, which I did not do. I lost access to my emails since August 4 and suspect identity fraud. Both my phone numbers, [redacted] and [redacted], are compromised. My phones have been cloned, making 2-step verification ineffective. I am willing to provide a photo, Skype, or send my driver's license or passport to prove my identity. I urgently need your help to recover my emails and ensure I receive all associated information.

I recently did a hard reset on my Galaxy J7 Sky Pro. However, after resetting, when I turn on my phone, it only goes to the Google sign-in page without showing the home screen. I encountered difficulty signing in with my previous password, even after changing it and waiting for the specified hours. Despite unsuccessful attempts, I could access my Google account on my computer. I am unsure if my computer and phone Google accounts are linked. I am seeking help to resolve this issue so I can use my phone effectively since I purchased it recently. I have reached out to my carrier, Straight Talk, and Google Support but have had no success in resolving the problem. Your assistance in fixing this matter is greatly appreciated. Thank you.

Dear Forum Members, I recently bought a Samsung Galaxy Note 9 from Sam's Club, which is a Verizon model. While upgrading, I mistakenly placed the phone case from my old Samsung Galaxy S7 Edge on backward, causing the volume down and power buttons to be pressed simultaneously, leading to a factory reset. Unfortunately, I am unable to access two of the three emails associated with the Galaxy S7 Edge, [redacted] and anthonymartin1135@gmail. Despite efforts following Google support forum suggestions, I haven't been able to recover them. The phone is fully operational, and I upgraded so my son could use the S7 Edge. I have all the documentation and can provide serial numbers and IMEI details to confirm ownership. I've created a new Gmail account, [redacted], with additional recovery options to prevent similar issues. Any assistance to make the phone usable again would be greatly appreciated. Thank you. Best, Anthony M. [redacted] [redacted] [redacted]

I lost my phone and am struggling to access my accounts. They are asking me to spend money, which I cannot afford, and they hang up on me. I have a Google and Yahoo account linked together, but even with two phone identifications, I am unable to resolve the issue. I'm not very tech-savvy and need guidance. They told me to buy $[redacted] Google Play cards for a refund, but I don't have the funds. Last time, a different company got upset when I couldn't use a credit card. Am I being scammed, or is there a legitimate cost for this service?

I'm having trouble using my Google Assistant on my Samsung Galaxy Tab S3 to make calls and send texts. I recently bought it, but I haven't been able to make any calls since I got it. Even after checking at the Samsung store, I found out that no Tab S3 model supports calling through the Assistant. When I try to make a call, I receive an error saying, "Sorry, I can't make calls yet." The Tab S3 is a cellular tablet that allows actual calls through a SIM card. Thank you.

There are two websites online that are displaying quotes from my honours dissertation acknowledgements without my permission. These quotes are from a paper I published in [redacted] on edinburgh.academia.edu, where I thanked Dr. Dominic Berry for his assistance. The websites in question are slitanimation.com and nadubhghall.ie. I only noticed this when I searched my name online, and these sites came up among the search results. Although the quotes are not visible when visiting the websites directly, they are causing confusion by implying a connection between me and their services. I would like to request Google to remove these references when my name is searched to avoid any further misunderstandings. [redacted]

I am the owner of the YouTube channel under the account [redacted] I initially added [redacted] as a manager but now wish to replace it with [redacted] When attempting this change from the second account, I realized I couldn't manage it from there as it isn't the account owner. I tried to sign in from the original account but had trouble due to security questions, ultimately locking myself out. I am seeking either to transfer the channel to my new email or recover access to my old account [redacted] The YouTube channel in question is YouTube.com/ThomasAndrewTK.

I recently encountered a concerning issue with my Gmail account and internet connectivity. Despite receiving a search results page on Google, I was unable to access any websites due to a persistent error message. Seeking assistance, a tech representative remotely accessed my computer and insisted that I purchase expensive protection plans costing $[redacted] to $[redacted] to resolve the issue. The rep avoided answering my questions directly and continuously pushed these plans without clarifying how my computer was compromised. After verifying my internet service providers' systems, it became evident that the problem lied within my computer. I have scheduled an appointment with Best Buy Geek Squad for $[redacted], which covers troubleshooting and travel time. The tech rep's lack of transparency, professionalism, and rude behavior during our interaction led to a breakdown in communication. Such treatment is unprecedented in my experience with customer support. If this behavior is representative of your company, I am deeply disappointed. Sincerely, Michael P.