Google Customer Service Issues

I need assistance with deleting an old account and updating my new account in the system. Last week, I was advised by Lily from The Google Accounts team to reactivate my account by entering my password, despite clearly stating that [redacted] was deleted and that [redacted] is my current account. The responses seemed to ignore my requests. Yesterday, after attempting to delete my old account again, I received another unhelpful email from Lily promising a reply within 3-5 days. I am frustrated as my notes appear to be ignored. I want to use [redacted] as my new account and stop notifications indicating issues with the old one. I even uninstalled Google to no avail. I hope to receive a more helpful response soon and would appreciate a way to contact you directly. Thank you.

I have been using Hangouts for many years to make international phone calls. Recently, I realized that my calls were being charged to my Verizon bill at a higher rate than expected, causing my bill to increase by $[redacted]. I was surprised that the calls were not going through Google Voice as usual, where I have a prepaid account with lower rates. Despite trying to fix the "Registration error" message on Hangouts Dialer, the issue persists, costing me more money. I have contacted Google for help, but I have not received any response or guidance on resolving these costly problems. As a long-time customer, I feel disappointed by the lack of communication and support from Google regarding this issue with their Hangouts Dialer application.

Hello, I need help with my Google Account. I have three email addresses associated with it. My main email that I used to create my Google Account is [redacted] Over time, I added new emails, and I even created one for a friend that unintentionally became part of my account. The issue I am facing now is that the email address "[redacted]" has become my main account address without my action. My original email is still how I sign in, but all my devices display the unwanted email "[redacted]" as the main one. I cannot change it back to my main address or remove the unwanted one. Can you help me fix this problem? Thank you.

Someone has used my information to create a Gmail account under the email address [redacted] The individual is impersonating me by sending fraudulent emails to my co-workers. Here is an example of the email content: From: Marc Caserio, Ed.D. <[redacted]> Sent: Wednesday, September 12, [redacted] 5:23 PM To: Subject: hello Good day, Are you in the office? I have an assignment I need you to do for me. I am in a meeting and unable to take a call. Thanks, Marc Caserio, Ed.D. Director of Athletics I did not send this email. Please investigate and resolve this issue promptly.

About two months ago, I purchased a brand new Stylo 2 smartphone with the intention of loaning it to a friend going through a difficult situation and in need of a phone until they could get their own. After returning it, they set a Google account password but had to create a new one due to their circumstances. Unfortunately, they have now forgotten the new password. I have contacted Straight Talk, the phone provider, and have the receipt, but we are unable to unlock the phone. Straight Talk advised me to reach out to Google to explore potential solutions.

I am currently facing an issue with my Samsung phone as it needs activation. I purchased it second-hand, and it has a Google lock from a third-party without any receipt. I find the situation frustrating. I am seeking advice on how to resolve this problem. Many others seem to be facing similar issues.

On my first day driving for Lyft, I encountered a delivery issue which required a Google Play card purchase for tech support assistance. After resolving the problem successfully, I am left wondering if it was a scam and seeking a refund for the unused card. Any advice on verifying the card's status without involving Lyft directly would be greatly appreciated. Thank you for any assistance in this matter.

To Whom It May Concern, Yesterday, I had to troubleshoot my daughter's Google account on her Samsung J3 Achieve. In summary, after facing frustrations, I had to buy three $50 Google Play cards. The first card was faulty, the second purchased the first, and the third helped re-verify the Google account. Unfortunately, the intended fix did not work out. I was then transferred to another Google technician who unexpectedly placed me on hold for 42 minutes. I decided to hang up, factory reset the phone, and surprisingly all the problems were resolved. I suggest better preparing your technicians to assist customers effectively. This was one of the worst technical support experiences I have encountered. Respectfully, Royce

I'm still waiting for a refund and have not received it yet. The case ID is [1-[redacted][redacted]]. Rick from Google Support has not been very helpful. He mentioned that the authorization hold was released on 8/8/[redacted] and it should reflect in my payment method within 14 business days. However, I have not seen it yet. I will contact my bank for more information. Thank you, Ava --- Dear Ava, Thank you for reaching out to Google Support. I, Rick, a supervisor at Google, understand your concern regarding the refund. I have confirmed that the authorization hold was released on 8/8/[redacted]. It may take up to 14 business days to appear in your payment method. If you haven't received it yet, please consult your bank for further assistance. We appreciate your patience in this matter. Best regards, Rick, on behalf of The Google Support Team

I am having trouble accessing my Gmail account, "[redacted]" Despite entering the correct password, I receive an error message stating it's wrong. Even after attempting a verification code sent to another Gmail account, I still can't access my account. This issue also affects my PlayStation log-in. Now, I am unable to play online or access the add-ons I purchased. I hope for a prompt resolution, either by providing a new verification code or facilitating a password reset.

My accounts have been compromised and I am struggling to regain access. Despite verifying all the necessary information and receiving multiple recovery codes sent to my email, I still cannot log in. Unfortunately, I no longer have access to the phone number associated with the accounts for verification. The first account affected is [redacted], and the second is [redacted] A link sent by Lily on September 5, [redacted], to the second account is now invalid. It is urgent that I regain access to my original account [redacted], as it contains important information. The recovery email linked to the accounts is [redacted], and the owner's name has been updated due to a name change in [redacted].

Hello, I am experiencing difficulty accessing my contact list through the side menu or even when I switch back to the classic Gmail view. The only way I can view my contacts is by starting to compose an email and selecting recipients. This method works for individual emails but not for sending to multiple people at once. I would like to be able to access all my contacts as before and add new contacts to the correct folders in Gmail. Currently, when I click on contacts under Gmail, it shows that I have no contacts, preventing me from adding new ones. This issue persists even when I revert to the classic Gmail view. I look forward to this issue being resolved, as it is crucial for me to efficiently manage my contacts. Thank you for addressing this matter promptly. Best regards, D. MacDonald

I am feeling frustrated. It's been three days now since I bought two smartphones at Metro, resulting in three phones on my plan. The first phone, a ZTE with number [redacted], is linked to [redacted] and two Gmail accounts: [redacted] and [redacted] However, my new Samsung J7, with number [redacted], should have been connected to my [redacted] account but was not. Google has locked me out, claiming the accounts are not mine. I have been unable to resolve this on my own despite leaving multiple messages. I am not tech-savvy at 70 years old and cannot reach a human for help. I suspect Metro made an error omitting "57" from my Gmail address, causing this issue. I hope this can be fixed promptly as the situation is causing me distress. Kindly remove [redacted]

I recently got a new phone and initially successfully logged into my Google account. However, on the same day, I was suddenly logged out and unable to log back in despite using the correct password. I attempted the password recovery process, but now I am completely locked out of my account. The phone linked to my account via Google Chrome confirms it's me signing in but still redirects me to the sign-in page repeatedly. I no longer remember my password due to a potential change, and despite having the correct account creation date and security answers, I cannot confirm my information during password recovery. The phone number on my account is outdated, making it impossible to receive text or call verification. This situation is urgent as I rely on this email for work, and my access is crucial for my job.

This morning, I received multiple emails that raised concerns. Initially, there was a security alert indicating a sign-in to my account from an unknown device, which I did not initiate. Subsequently, there were purchase confirmations from Google Express for items I did not order. Lastly, an email from Google Payments informed me that my account was disabled due to suspicious activity, which indeed seems alarming. Strangely, these notifications were sent to my work email, [redacted], which was only used years ago when Google Continuity was active with the Exchange server. This service ceased long ago, and I believed the account had become inactive. It was established by an administrator during our previous email continuity setup. I am confident that no credit card details or access to any store were linked to that account. Despite attempting to reset my password, access proved unsuccessful, citing the requirement for the company admin to intervene, which is unattainable since we lost access when Continuity was discontinued. I seek reassurance that no personal information was stored in that account and that purchases cannot be made using that particular user ID.

I have been using a Gmail account since 4th grade under [redacted], managed by my school administrator, who now has changed the password. I am unable to access my old account to retrieve important pictures and contacts from the past 12 years. I am 20 now and urgently need to move these files to my new account. I am currently unable to reach the school administrator. Please assist me in resolving this issue. Thank you.

I need help accessing my primary Google account. I had a Pixel 2 XL with a pending RMA for battery/charging issues, which was stolen on my way to Montreal from Lachute, Québec. Unfortunately, I can't recall my latest password, and the recovery process isn't allowing me to verify my ownership adequately. Despite providing my phone number and an emergency contact email address, the verification codes are being sent to the stolen Pixel 2 XL instead of my current device, an LG G6 Thin Q. I have already blacklisted the Pixel through my carrier (Fido) but need access to my account to potentially erase the stolen device and retrieve my photos and contacts. I also need to reset my account and remove two-factor authentication since it's linked to the stolen phone. Regrettably, my backup codes were stored on my Google Drive. My main email is [redacted], and I can be reached at the email associated with my new account on my G7 cell phone.

I reside in the UK at 91 Green Drive, Thornton Cleveleys FY5 1JD. I was assigned a phone number back in March which I learned had been part of a reallocation batch - [redacted]6. Previously, this number belonged to "Music Reborn" on 5 St Davids Road S, Lytham St Annes FY8 1TB. Following this change, I have been receiving unwanted and at times abusive calls meant for the old shop, which seems to have closed down abruptly, leaving debts behind. Despite my efforts to address this issue with British Telecom, they only offered to provide a new number and refused any further assistance, including contacting Google to update the information on their end. Considering the shop has been closed for nearly three years, I kindly request the removal of the outdated ad and associated phone number.

Hello, I am a licensed clinical social worker with over two decades of experience. Despite maintaining a positive reputation throughout my career, a disgruntled client has posted inaccurate information on Google that is damaging my standing and ability to attract new clients. It is crucial to address this matter promptly as it is based on false claims and could harm my livelihood. I always strive to accommodate my clients and provide quality care. The content contains not only untrue statements but also incorrect contact details and imagery, which further exacerbates the issue. I urge for the removal of this misleading information to prevent any further repercussions on my business. Your prompt attention to this matter is greatly appreciated. Thank you, Jennifer Tumminello, LCSW 🌻

I am a licensed clinical social worker with over 20 years of experience. Throughout my career, I have never received a negative review until now. A client who was unhappy about adhering to appointment times has left a damaging review on Google, tarnishing my long-standing reputation. I am sincerely requesting the immediate removal of this misleading information which is filled with falsehoods borne out of animosity. It is disheartening that the positive work I have done over the years is being undermined by one client's unjust actions. I always strive to prioritize my clients' satisfaction and make every effort to accommodate their scheduling needs.