I am the Director of Operations for a company and I am trying to sign up for a business...

GetHuman-akullen's Recover Account issue with Gmail from November 2020

Help with my Gmail issue
First: share to improve GetHuman-akullen's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-akullen may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman-akullen's own words
I am the Director of Operations for a company and I am trying to sign up for a business email through gmail, but it says that there is a personal account with this email already. I do not have any of the information to get into the personal account which was created by a former employee. I have tried following gmail's steps, but it will not allow me to recover the account because it cannot prove that I am a valid user. I need the business email to be our current email address but with gmail and not outlook.

GetHuman-akullen did not yet indicate what Gmail should do to make this right.

How GetHuman-akullen fixed the problem

We are waiting for GetHuman-akullen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Gmail's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Gmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Account issue
Reported by GetHuman-akullen
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 7289 others
0 customers following this


GetHuman-akullen started working on this issue
Nov 12th, 2020 3:29am
GetHuman-akullen indicated the issue is not fixed yet.
Nov 12th, 2020 1:16pm