How do I recover my Gmail account?

In a nutshell: When you can't access your Gmail account, visit the Google Account Help page. Scroll to the "Popular articles" section and open "How to recover your Google Account or Gmail." Try the recommended recovery tips

Christian Allen is the editor / author responsible for this content.
Jul 15, 2024

Introduction

It can be stressful when you can't access your Gmail account. The good news is that there's plenty of information available that could help.

Visit the Google Account Help Page

Go to the "Google Account Help" page.

How do I recover my Gmail account? (Step 1)

Find the "Popular articles" Section

Scroll partway down the page until you find the "Popular articles" section.

Expand the Menu

There's a downward pointing arrow to the right of "Popular articles." Click on this arrow to expand the menu.

Find the Article Pertaining to Your Dilemma

In the "Popular articles" section, locate the article title that says, "How to recover your Google Account or Gmail."

How do I recover my Gmail account? (Step 4)

Open the Article

Click on "How to recover your Google Account or Gmail."

Read the "How to recover your Google Account or Gmail" page

The "How to recover your Google Account or Gmail" page offers valuable information about how you can try to recover your Gmail account on your own. For instance, there are options you can test if you forgot your password or if you think someone else gained access to your account.

How do I recover my Gmail account? (Step 6)

Try the Recovery Tips

Try the recommended recovery tips as a way to regain access to your Gmail account. If they don't work, proceed to the next step.

Find the "Contact us" link

If the tips on the "How to recover your Google Account or Gmail" page didn't work for you and you still want to try and recover your Gmail account and not set up a new one, you can contact Google for further assistance. Locate the "Contact us" link partway down the page.

How do I recover my Gmail account? (Step 8)

Click on "Contact us"

Click on the "Contact us" link, which will open up to the "Contact Us" page. Proceed through the steps.

How do I recover my Gmail account? (Step 9)

Conclusion

There are many options you can test to recover your Gmail account. Make sure to attempt all the applicable options for higher chances of getting your account back in your control.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I recover my Gmail account?

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Why does GetHuman Write How-to Guides for Gmail Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Gmail in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Gmail account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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