Device isn't recognized. Can't reach my old device and my previous phone number.**I jus...

GetHuman-barobaxe's Recover Account issue with Gmail from January 2020

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The issue in GetHuman-barobaxe's own words
Device isn't recognized. Can't reach my old device and my previous phone number.**I just recently switched to a new device and new phone number. When I try to login to my Gmail account, the attempt is being denied because my new device is not recognized. I do remember the email and also the password very well. However, the given solution is to access my previous device or previous phone number, while I can't access both of it any longer. I wonder why Gmail did not ask for data verification instead (name, dob, security question, previously contacted email)**Please help, I need this email.*account is ( *****@***.com )

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Recover Account issue
Reported by GetHuman-barobaxe
Jan 23rd, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 6602 others
0 customers following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email

Timeline

GetHuman-barobaxe started working on this issue
Jan 23rd 2:55pm
GetHuman-barobaxe indicated the issue is not fixed yet.
Jan 23rd 9:19pm
GetHuman-barobaxe indicated the issue is not fixed yet.
Jan 23rd 9:22pm
GetHuman-barobaxe indicated the issue is not fixed yet.
Jan 26th 9:49am

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