My name is Carissa Slater I’ve had my phone stolen from me and they have changed my pho...

GetHuman-kylie_sc's customer service issue with Gmail from January 2019

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Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kylie_sc's own words
My name is Carissa Slater I’ve had my phone stolen from me and they have changed my phone number to there phone number so every time I try and log into my gmail it says incorrect password and then I say forgotten password and it sends a verification code to there number and I can’t acess it please help my email is *****@***.com my recovery email is *****@***.com which I can no longer gain acess too.
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Customer service issue
Reported by GetHuman-kylie_sc
Jan 26th, 2019 - 3 mons ago
I have an issue with Gmail too
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Seen by 2 customers so far
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GetHuman-kylie_sc started working on this issue
Jan 26th 2:15am