My name is Carissa Slater I’ve had my phone stolen from me and they have changed my pho...
GetHuman-kylie_sc's customer service issue with Gmail from January 2019
Help with my Gmail issue
First: share to improve GetHuman-kylie_sc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kylie_sc's next move: go to the Gmail help center.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kylie_sc will want to follow the link below to head to their help center. We will check on GetHuman-kylie_sc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kylie_sc may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kylie_sc's own words
My name is Carissa Slater I’ve had my phone stolen from me and they have changed my phone number to there phone number so every time I try and log into my gmail it says incorrect password and then I say forgotten password and it sends a verification code to there number and I can’t acess it please help my email is *****@***.com my recovery email is *****@***.com which I can no longer gain acess too.
GetHuman-kylie_sc did not yet indicate what Gmail should do to make this right.
I have an issue with Gmail too
How GetHuman-kylie_sc fixed the problem
We are waiting for GetHuman-kylie_sc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.