My gmail account is completely changed in it's format and I don't know what happened, d...

GetHuman1616350's customer service issue with Gmail from November 2018

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GetHuman1616350's next move: try the Gmail help center again.
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The issue in GetHuman1616350's own words
My gmail account is completely changed in it's format and I don't know what happened, don't like it and don't know how to use it, but most importantly my sent mail has disappeared with the exception of two emails between **** and now, so there is almost no sent mail for the last year and a half,and it is my work email, I have many group emails I have sent to the students I supervise and none of them are showing up I have written before and have had no response PLEASE contact me at Sharon ***-***-****, or send to my working email *****@***.com My gmail email is *****@***.com thank you!!!!
GetHuman1616350 did not yet indicate what Gmail should do to make this right.
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Gmail

Customer service issue
Reported by GetHuman1616350
Nov 24th, 2018 - 10 mons ago
I have an issue with Gmail too
Fixed
Seen by 2 customers so far
Similar issue to 8408 others
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Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email
Timeline
GetHuman1616350 started working on this issue
Nov 24th, 2018 2:41pm
GetHuman1616350 indicated the issue is not fixed yet.
Nov 24th, 2018 2:42pm