Hi, my grandmother has alzheimer's, and is deteriorating. She lost her book of addresse...

GetHuman-leedraec's customer service issue with Gmail from May 2018

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The issue in GetHuman-leedraec's own words
Hi, my grandmother has alzheimer's, and is deteriorating. She lost her book of addresses, people, emails, phone numbers, that kind of stuff, and has long since forgot how to use a computer that may have things in this email account, and we were wanting to access it to get in so we could maybe recover what information she had. We don't know if there was anything on here, but we had to try. she can't recall the answer to the security question, h*ll, she barely recalls what she had for breakfast.
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Customer service issue
Reported by GetHuman-leedraec
May 18th, 2018 - 10 mons ago
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May 18th, 2018 2:04pm