Dear GameStop . On ******** On your cyber Monday sale you were offering a New Nintendo...

GetHuman1759339's customer service issue with GameStop from December 2018

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The issue in GetHuman1759339's own words
Dear GameStop . On ******** On your cyber Monday sale you were offering a New Nintendo Switch with a $** GameStop gift card and $** Nintendo eshop cash. I went ahead and ordered this (order*****************) , it came to $***.** , I used $*** and change in gift cards and trade in cards , and the other $** and change was charged to my valid chase visa. The order went through and I got a confirmation email. * For some reason GameStop claims there was an issue with the payment , and instead of canceling my order, you charge my card * separate payments of $***.** and another $**.** . This is beyond outrageous . For an order I placed that came to $***.** , you ended up charging me over $*** including the $*** in gift cards I used in the purchase. How can I get a refund . I waited over ** mins on the GameStop phone line and got no where. All I want is the original deal I bought ,or a refund. Again , You charged me over $*** for a order I placed for $***. That is not right. Please fix this mess!

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GameStop

Customer service issue
Reported by GetHuman1759339
Dec 14th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1314 others
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Timeline

GetHuman1759339 started working on this issue
Dec 14th, 2018 5:02pm