I purchased the Fifa ** for the ps* online on November **th and never received it. UPS...

GetHuman1683915's customer service issue with GameStop from December 2018

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The issue in GetHuman1683915's own words
I purchased the Fifa ** for the ps* online on November **th and never received it. UPS claimed it was delivered but I was home at the time it was supposedly delivered. Ive called UPS but they were unhelpful and told me to call the shipper. I called gamestop at ****-***-**** and after nearly * hours on hold I fianlly reached a representative who again was not helpful. She could not "verify my account" and told me to go to the nearest store. I did today and they too could not help, as it was an online purchase, not in-store. This has become increasingly frustating. I need someone to get back to me ASAP. My order number is ***************** and I used *****@***.com to make the purchase initially should you need it to locate my information.*-Andres
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GameStop

Customer service issue
Reported by GetHuman1683915
Dec 3rd, 2018 - a mon ago
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GetHuman1683915 started working on this issue
Dec 3rd, 2018 11:32pm