GameStop Customer Service Issues

I'd like to return the unopened Nintendo Switch Console with the bundle. I ordered the console expecting a $50.00 gift card, but received a certificate via email instead. I need a refund for the full amount, including the console and the missing gift card, totaling $[redacted].99. The returning process doesn't account for the missing gift card, and the packing list only mentions the console's price, not the total bundle cost. As a loyal customer of GameStop, I trust this return will be processed efficiently.

Hello, I am writing regarding my order placed on October 23rd. Upon receiving the confirmation email, I noticed that the shipping address was incorrect. The order number is [redacted][redacted]. I contacted customer service within 20 minutes to rectify the address but was informed that it was too late to make changes. The preorder was eventually delivered to the wrong address. Despite contacting customer service multiple times and visiting the incorrect address, the issue remains unresolved. Each time, I was met with limited assistance and long wait times. It is frustrating that a simple address change for a preorder cannot be accommodated. This experience has caused me a great deal of stress and inconvenience. If this matter is not addressed promptly, I will have no choice but to discontinue my business with GameStop and escalate the concern. I am disappointed by the lack of resolution and hope for a swift and satisfactory outcome. Thank you, Chris P.

Last week, I visited Gamestop to purchase a Nintendo Switch along with two games, Super Mario Party and a pre-ordered Smash Ultimate. Upon attempting to pay with my card, the store system indicated the transaction had an issue. However, the money was deducted from my account. Two days later, the store manager informed me that corporate had acknowledged the transaction error and would be refunding me. They mentioned corporate would reach out by Monday, 12/10. Unfortunately, I have not received any communication from corporate yet regarding the refund. I am eager to have this matter resolved promptly. How do I get in touch with corporate to ensure my refund is processed by the end of this week?

Dear GameStop, During Black Friday, I purchased a PS4 Pro Bundle + Red Dead Redemption 2 from your online store for $[redacted], expecting to also receive a $50 gift card as part of the deal. Following the completion of the transaction, I received an email stating that my purchase had been cancelled due to issues with the payment method linked to my husband's credit card. Subsequently, I bought the same bundle from Walmart. To my dismay, my husband later observed a pending charge of $50 for the gift card that was supposed to be complimentary. While the PS4 purchase was voided, the allegedly free gift card fee remained pending. Frustrated by the situation, I attempted to use the gift card but encountered an error during the transaction, leading me to spend the amount at Walmart to resolve the matter. Despite the initial disappearance of the pending charge, it resurfaced two days ago, and today it was processed. Consequently, I have unwillingly spent $50 at GameStop for an item I did not intend to purchase, did not request, and already bought hassle-free from another retailer. I am extremely dissatisfied with GameStop's customer service. I have sent two unanswered emails and now demand a refund. Refunding the money is all I require; otherwise, I will pursue legal recourse to recover my funds. Sincerely,

On 11-23-[redacted], I ordered three items online: Just Dance [redacted] for Nintendo Switch, UNO: The Legend of Zelda Card Game, and Yoshi Topsy-Turvy for GBA. I received UNO and Yoshi Topsy-Turvy together in one box, but the Switch game is missing. Despite calling Customer Service thrice, they claimed it had just been shipped and promised to email the tracking number, which I never received. It's been weeks, and I have neither the game nor the tracking number. I feel deceived and frustrated by this situation. I don't even want a refund since I got the item on sale and would have to pay full price elsewhere. This experience has left me feeling like the company is unreliable.

On Black Friday, I purchased Red Dead Redemption 2 and was told by the service employee that I would receive a $10 credit towards a future purchase at Game Stop. When I tried to use the credit recently, I was informed that I had to wait until the 7th or 8th of December for it to be available. However, when I returned to the store today, I was then told that the $10 gift had been revoked. I am confused and frustrated by this situation and am seeking clarification on the status of the $10 credit that was promised to me. Please reinstate the $10 credit to my account and provide an explanation for this discrepancy in information.

I would like to address an issue I encountered regarding one of the two games I purchased. Instead of being transparent about the condition of the "new" game I bought, it turned out to be a display item missing its instruction booklet with a sticky and slightly damaged case. The store employee placed it in a sealed sleeve and handed it to me with my other used game without proper clarification. When I realized the discrepancy, I spoke with the manager, [redacted] Oscar, at the Locust Grove GA location (ZIP [redacted]) where I made the purchase. Despite being aware of the missing booklet, he dismissed my concerns by claiming not all games include one, contradicting my findings on eBay. Furthermore, I overheard him and another employee laughing as I left, which was disheartening. I am simply seeking an exchange for an authentic factory-sealed "new" game. Your assistance in resolving this matter is greatly appreciated. Thank you, Joseph.

I recently visited GameStop in Hatfield, PA to purchase a game and accessories. I traded in a game for $22 and paid $18.26 in cash, making the total purchase $37.98. When I returned the game the next day as I didn't like it, the employees refused to refund my $18.26 cash, offering $9.79 in cash and $22 on a card instead. I am disappointed with this return policy and felt the explanation was unclear. Later, at the Quakertown GameStop, I bought 3 games for Christmas gifts and was surprised when asked for ID to buy M-rated games. I felt singled out, especially with my tattoos and appearance that don't suggest I'm under 18. These experiences have left me upset, despite being a loyal customer who has previously not faced such issues.

I recently purchased a Funko Blips and Chitz mystery box at GameStop in Bartlesville, OK, intending it to be a birthday present. However, upon the recipient opening the gift, we discovered it was missing the Roy Funko Pop vinyl figure that was supposed to be included. The box had only one figure instead of the two it was meant to contain. Additionally, the item was not brand new as expected, but had been opened and then sold as new. I would appreciate it if I could receive the missing Roy Funko Pop vinyl figure that should have been in the box. Please contact me via email at [redacted] to address this issue promptly. Thank you.

My girlfriend bought a Nintendo Switch bundle on Cyber Monday (November 26th) that included a Nintendo Switch, a $50 GameStop gift card, and a $35 Nintendo e-Shop gift card. She gave me the Nintendo Switch, but never got the codes for the gift cards as they were supposed to be digital. We tried to follow the instructions for the Nintendo card but couldn't get it. She got an email about a delay for the GameStop card, but we haven't received it yet. I just want to resolve this by getting the codes for the gift cards from her order. The order number is [redacted][redacted]. I can provide further information for verification if needed.

Hello, I am Stacy Caudill. I recently placed an online order with order number [redacted][redacted]. I encountered an issue where the system changed my shipping address to my billing address before the order was completed. Consequently, when I received the package, the ceramic mugs I ordered were poorly packaged, resulting in one of them being broken. I attempted to contact customer service, but unfortunately was put on hold past closing time without assistance. I had to source a replacement locally as the order was intended as a Christmas gift. The shipping department should ensure proper packaging for fragile items. I believe there are improvements needed in customer service as well. On a positive note, during my local search for a replacement, I came across a Star Wars Death Star Waffle Maker which would be a great addition for my nephew who loves Star Wars.

I pre-ordered a 4-pack of Fortnite action figures as a Christmas gift for my son. The release date was supposed to be on the 15th, and the app indicated they were ready for pick up. However, when I went to get them, I was told they were not available yet and to check back later. After calling today, I was informed they are still not in transit and to try again next week. Christmas has already passed, and this was an important gift for my son. As a long-time customer who spent a significant amount of money with your company, I would appreciate your assistance in resolving this by delivering the action figures to me before the weekend. My sons were really looking forward to receiving them as gifts from Santa. Thank you for your help and understanding.

I am experiencing extreme frustration with the website and customer service. I currently have 47 items in my cart, along with 3 gift cards and a Visa card applied. Each time I try to complete the purchase, I encounter an error prompting me to call customer service. Unfortunately, after multiple attempts and long waits on hold, I have only received unhelpful advice to go to the store with my item list for assistance. This solution is not practical for me. If this issue is not resolved promptly, the company risks losing a significant sale and a loyal customer. I've been exploring alternative methods to reach out for support, but the website is not providing much assistance and occasionally displays confusing error messages like "the header is too large." This problem has persisted since Saturday, and it is now Wednesday, causing me to miss out on a coupon and incur additional expenses.

I visited a GameStop at Wegmans Plaza on West Ridge Road in Rochester, NY to trade in my Xbox system. Unfortunately, the staff there treated us poorly because they claimed the system smelled like marijuana, despite my husband having a medical card for it. We were told to leave because it's a family-friendly store. The assistant manager, Tiffany, was unhelpful and impolite from the moment we arrived. When I asked for the employee's name who assisted us, she refused to provide it. The whole experience was disrespectful and unpleasant. I hope this issue is addressed by the company so that others don't face similar treatment. I have decided not to return to GameStop in the future.

I understand this may not be your department, but I am a customer who bought a Nintendo Switch on Cyber Monday with the offer of receiving a $50 gift certificate, which I planned to use for a game purchase. Despite contacting Gamestop customer relations three times, I have not received the gift card. A representative named John assured me that the issue would be resolved, promising delivery by December 13th. Today is the 21st, and I still have not received the gift card. It is incredibly frustrating to believe in a company's promotion and then experience this level of stress as a customer. I realize you may not have the solution, but could you please direct this to someone who can help quickly as Christmas is approaching, and I still have no game to give.

I recently purchased the Spiderman bundle for PS4 for $[redacted].99. Unfortunately, my package arrived a week late and was damaged. I returned it for a replacement. After multiple calls where I was told to wait 5 days before calling back, I received a refund but no replacement bundle. Despite my efforts, contacting customer service six times has not resolved my issue. Each time I ask to speak to a supervisor, I'm told they're unavailable due to long calls. This experience has been frustrating as I ordered the bundle back in November and still haven't received it. Thanks, J. Singh

Subject: Need Assistance with Defective Xbox Power Brick Hello, I am reaching out regarding multiple issues I have been encountering with a refurbished Xbox One purchased from Game Stop Forest Hill Shelia Lane location. My name is Ryan Carson, and my contact number is [redacted] which is linked to my purchases at the store. I have faced challenges with the Xbox One I received on September 19th, including disk recognition problems and a malfunctioning power brick, even after replacing the console once. The process to order a refurbished power brick has been frustrating. Despite following up regularly at the store, I have been informed there is no record or reference number for my order. During my recent visit, the manager, Chris Meyers, stated that there is no trace of my order in the system. This inconsistency has left me unable to enjoy my new games. I have been a loyal customer, having purchased multiple consoles and games from Game Stop. I am hopeful that Game Stop can acknowledge my loyalty and resolve this issue promptly. I request a functional power brick in exchange for the defective one so that I can continue using my Xbox One without interruptions. Kindly contact me at your earliest convenience, preferably via phone, to address this matter promptly. Thank you.

I purchased a pre-owned PS4 controller from the store in Fruitland, MD [redacted]. The buttons on the controller are malfunctioning. After informing the staff, one person mentioned they were out of used controllers and offered to exchange it with a new one. However, another staff member, presumably the manager, refused and suggested finding a replacement nearby. When I explained I had no means of transportation, she callously commented on my financial situation and advised me to walk to get the replacement, even stating derogatory remarks. Despite inquiring about her name, she dismissively told me not to bother if I wasn't making a purchase. Eventually, I approached another employee who mentioned her name was Makayla or similar. As a loyal customer who spends a significant amount on Xbox1 and PS4 games, I simply wanted a functioning controller and found the customer service today unacceptable. Disappointed, I am now walking back home over 2 miles with the same faulty controller, despite having insurance on it.

This morning, I attempted to purchase a PS4 VR bundle with Borderlands 2 and Beat Saber on the website. After requesting a hold, I received an email that it was not confirmed but another email would follow shortly, which arrived at 7:55 am when the price was still $[redacted].99. By 10:08 am, I received another email stating my request could not be fulfilled. Upon checking the website again, the price had increased to $[redacted].99. Despite contacting the Twin Creek store in Omaha, NE, I was informed they could not honor the initial price and that it was now $[redacted].99. I believe honoring the original price from when I first inquired this morning would be a fair and appropriate resolution to the situation.

I attempted to purchase a PlayStation "Borderland" bundle for $[redacted].99 on your site but had to place it on hold in the store because buying it there was not an option. When I arrived at the store the next day, after waiting 15 minutes, I was informed that the item was no longer on sale. I was surprised as I had never encountered such an issue with a hold before. I only discovered this after being told in person because I hadn't checked my email. I am puzzled as to why the store did not honor the price. Despite calling customer service three times and waiting for hours without speaking to anyone, I have not received any assistance. After being a loyal GameStop customer for years, I am considering not returning. It is disappointing that the site did not specify that prices may not be honored for held items, as I would have opted for shipping instead. The $[redacted] price difference could lead to me missing out on potentially spending thousands in the future. I am disheartened by the experience with my once-favorite game store.