GameStop Customer Service Issues

Dear GameStop, I feel deceived and treated unfairly by the recent sale of a limited edition book mistaken for a game in your notice. This mistake has caused me financial harm of over [redacted] dollars. I kindly request that you rectify the sales notification, clearly stating the item is a BOOK, and send copies to my email and the carrier. Your lack of response to my emails only adds to my disappointment in your customer service. I have always been accustomed to not paying additional taxes on book purchases in Brazil, and this error has caused me unnecessary inconvenience, as I have never encountered such issues when buying from Amazon. I hope you can acknowledge your mistake and make amends for the inconvenience caused to me. If my issue is not resolved promptly, I will have to seek assistance from the Brazilian court system to uphold consumer rights. My ultimate goal is to cancel the product, receive a refund on my credit card, and avoid further financial loss due to this error. Sincerely, [Initials]

I am trying to reach the corporate offices for assistance with my order [redacted]. The shipment, being handled by UPS at the direction of GameStop, has been delayed due to an address error caused by a GameStop customer service representative. The address provided is incorrect, and attempts to rectify it have not been successful, including updating my email address to [redacted] I am requesting the corporate office contact information, and I would like the shipping address amended to [redacted] W Potomac Drive, Murray, Utah [redacted].

During my recent store visit to purchase games, my boyfriend and I were not acknowledged by the employees upon entering. Despite finding what I wanted, one staff member at the counter did not acknowledge me or my items. After some delay, another employee began to ring me up. I noticed the most expensive game was priced at $14.99 but was charged $17.99. When I brought this up, I was informed the pricing would "even out," but I was overcharged several dollars. When I returned to address the issue, the initial employee continued to ignore me. Feeling uncomfortable, I provided unnecessary contact details for the return. The employee who overcharged me did not apologize or explain but processed my return. I felt upset by the lack of customer service and the overcharging incident, prompting me to consider returning the other games and avoiding future visits to the store.

During a recent visit to the store with my boyfriend, the lack of acknowledgement and assistance from the employees was disappointing. One of the employees did not acknowledge me at the counter even though I was ready to make a purchase. Despite pointing out an overcharge on one of the games, the cashier assured me it would even out, but it didn't. Upon reviewing the receipt and the game prices, it was clear I was indeed overcharged. During my return, the first employee I encountered ignored me again, and I had to deal with the same cashier who initially overcharged me. I felt uncomfortable providing unnecessary personal information for the return process. The lack of apology for the overcharge and overall poor treatment have left me upset. I am considering returning the other games and not returning to the store. I hope for an apology from GameStop and a gift card for the amount I was overcharged.

My partner and I purchased a pre-owned Nintendo Switch from a local Game Stop but encountered difficulties connecting it to our network due to it being banned for unlawful activities. After speaking with Nintendo's support, we learned that the system was not suitable for use, and Game Stop should not have accepted it. When we tried to exchange it, we were informed that no other used Switches were available, and we would need to pay extra for a new one or wait two weeks. Frustrated by the situation, I contacted Game Stop's customer service to express my disappointment. Despite being loyal customers who have made several purchases at the store, including games and systems, we are considering taking our business elsewhere due to this issue with the faulty product.

Hello, my name is Rondell F. I just wanted to express my disappointment with how the pre-orders for the Kingdom Hearts 3 PS4 Pro were handled. The process was incredibly disorganized and delayed. Unlike Japan, where pre-orders opened at E3, we only had a short window before the game's release to secure our consoles, which was frustrating. I have anticipated this game since I was a teenager, and your mishandling of the pre-orders has soured my excitement for it. To add insult to injury, the overselling of pre-orders resulted in cancellations, leaving loyal fans like me without the exclusive console. This experience may drive customers away, and it's disheartening to see a company treat its supporters in this manner. I just wanted to share my feelings and hopefully shed some light on the impact of such actions. Thank you for your time.

I am seeking a response regarding the mistreatment I experienced at GameStop that led to a visit to the hospital due to stress-related heart issues. After contacting GameStop requesting a courtesy gift card or some form of compensation, I have yet to receive a reply. This incident involved an associate who was extremely rude and rushed me, causing me to abandon my purchases and leave the store. The associate's behavior was unacceptable, and he even told me not to return. I intended to pre-order games like Resident Evil 2 and New Super Mario Bros U Deluxe, but due to the mistreatment, I missed out on these opportunities. I believe I deserve a courtesy gift card for the stress I endured, which resulted in high blood pressure and hospital bills. Despite reaching out to corporate and sending emails with no response, I am hopeful for a resolution. As a loyal Pro member, I feel let down by GameStop's lack of acknowledgment. I sincerely hope GameStop can address this issue promptly to avoid legal action and offer a suitable gift card as compensation for the ordeal I went through.

I am attaching the emails I sent to GameStop along with their response. On 1/13/19, I purchased the digital Witcher 3 game from GameStop and received an order confirmation # with the download code RJ512DAB. However, when I tried to redeem the code on GOG, it was already used in [redacted]. GOG suggested I contact GameStop for a refund or new code. How is it possible to receive a used code? I spent $42 on the game with gift cards and now I'm left without a game. When I contacted GameStop, they told me to reach out to the manufacturer. This is unacceptable as a customer. I am disappointed with GameStop's handling of this issue and their unwillingness to provide a solution. I hope this can be resolved promptly. Thank you. - Drew V. GameStop's Response: Hello Drew, Thank you for contacting us. We regret the inconvenience you've faced with the downloadable content. Unfortunately, we do not process returns or refunds for downloadable content as per our policy. We advise you to contact the manufacturer for assistance. Please feel free to reach out if you need further assistance. Best Regards, Jesus C. C105046, GameStop.com Customer Service My Follow-Up: I have already contacted GOG games, who directed me back to GameStop. Your provided code was already used, and I am out $42 from purchasing a useless code. I have since bought the game elsewhere. Can GameStop not provide a refund or credit for this situation? I am disappointed with the lack of support in resolving this issue. Please respond promptly. - Drew V.

Hello, I typically do not pre-order games, but I made an exception for Metro Exodus and have been making payments on the Aurora Limited Edition for several months. I was excited to see that GameStop was offering a compass to accompany the game. Tonight, when I went to pick up my copy and was the first in line, I was informed that there were no compasses available. I was only told that they might be in transit. I understand the ads mentioned "while supplies last," but it seems there were no supplies to start with. As a fan of the Metro series and a loyal GameStop customer, I kindly ask if you could investigate this matter. Please confirm if the compass is indeed on its way or, if not, honor the offer that I have been eagerly anticipating since at least August. I deliberately chose to order from GameStop, hoping this decision would hold significance. I look forward to your response.

I bought an Xbox Game Pass gift card for my husband for Valentine’s Day. I asked the associate if this game pass was better than regular Xbox gift cards, and he said it included newer games. However, my husband was disappointed because the games he wants are not on this pass. The card is unused, in perfect condition, and I have the receipt. Due to this situation and misinformation, I would like to exchange the game pass for Xbox gift cards. I spoke to a manager who advised me to contact the manager at the purchase location. The manager I spoke to was unhelpful and didn't acknowledge the misinformation given by their associate. I don't see why I can't exchange it for regular gift cards since the game pass card is unused, and I have proof of purchase. Thank you!

After self-excluding with Gamban right after Christmas, I thought I only had one account left with a non-UK licensed casino. I've been using this casino for almost two years, but at the end of January, they asked me to verify my details. I submitted everything, including my Gamban-registered email, which was accepted. Despite this, my account was suddenly blocked today. After speaking with the chat support, I was told they joined the Gamstop register. I suspect they lied about the date and might be violating licensing laws. Could you confirm when Royal Panda Casino joined your register? If they did break any laws, am I eligible for a refund? Thank you, Darren.

I bought a Nintendo Switch last night with a deal for a $35 e-store card, but didn't receive the card. After contacting the store and being directed to Nintendo, I was informed it's a Gamestop promotion. Store management suggested a return or buying from Walmart. Frustrated over the $35 card promised in the ad, I spent $[redacted] and faced difficulty getting it. I was advised to buy a $50+ memory card, back up the system, and return to swap it. All I wanted was the promised $35 e-card from the store. Considering returning the system and buying from Walmart instead.

As a loyal customer of GameStop for many years, I experienced a disappointing visit to the store on 2/24/[redacted]. I encountered an issue with a game I purchased, Anthem: Legion of Dawn edition, for $80.00 on 2/22/[redacted] along with three trade-ins to offset the cost. Despite multiple attempts over three days, I received error messages from EA servers preventing me from playing the game. I returned the game, utilized the accompanying codes, and explained the situation, only to be accused of lying by employee Adrian [redacted]. He implied my unique problem inconvenienced him and insinuated I was dishonest. This insinuation was deeply insulting. I want GameStop Corporate to address this issue promptly and ensure Adrian receives the necessary reprimand and retraining. I will be contacting them first thing Monday morning.

As a loyal GameStop customer for many years, I had a disappointing experience on 2/24/[redacted]. I encountered an issue with a game I recently purchased, Anthem: Legion of Dawn edition for $80.00, along with three trade-ins. Despite multiple attempts over three days, I couldn't resolve the EA server connection problem. When I returned the game, Adrian [redacted] doubted my explanation and accused me of lying. This made me feel disrespected and undervalued as a customer. I hope GameStop addresses this issue promptly. In the future, I may consider purchasing games elsewhere. I plan to escalate this matter with GameStop Corporate on Monday. Thank you for your attention.

I am writing to express my frustration regarding a gift card issue with your company. I had purchased a Game Stop gift card for my granddaughter for Christmas, which went missing on Christmas morning. Despite contacting customer service multiple times since December 27, [redacted], I have not received a satisfactory resolution. The latest contact on 02-20-[redacted] provided a confirmation number [redacted]14 for a $25 gift card sent to my daughter's email, [redacted] However, the issue remains unresolved, requiring another $25 gift card to be sent. I am disappointed by the lack of professionalism and communication from your company. I expect a prompt response from corporate, without further delays. If my concerns are not addressed by the end of this week, I will be forced to escalate the matter by involving legal counsel, as well as reporting to the Better Business Bureau and the media. Your attention to this matter is appreciated. Thank you. Darcel Bradford.

I have encountered issues returning clearance items at your store which has left me very frustrated. Recently, I purchased some clearance items and attempted to return them at a store closer to my home within the 7-day return window. However, I was informed that I needed to return them to the original store of purchase. After making the trip, I was then told that clearance items were not eligible for returns, which contradicted my past experiences. The lack of a "final sale" sign further added to my confusion. This inconsistency in policies has made me feel undervalued as a customer, especially considering my frequent purchases of collectibles and games from GameStop. This disappointing encounter at the Greenback store in Citrus Heights has deterred me from continuing to shop at GameStop in the future.

The service I received was disappointing from GameStop. My wife purchased an Xbox One controller for our son in November or early December. The controller's headset port malfunctioned, so I contacted Microsoft for a warranty claim. They requested proof of purchase from GameStop, which I no longer had. After reaching out to GameStop, the first representative promised to email me the proof of purchase but never did. When I called back, another representative couldn't locate it and offered no help. Due to this delay, Microsoft canceled the replacement controller, leaving my son without one. We used to rely on GameStop for our gaming needs, but after this experience of being misled and left without assistance, my family will no longer shop there. I don't expect this decision to impact GameStop significantly, but I cannot support a store that treated us this way.

Subject: Unfortunate Experience at Game Stop in Greensboro, NC On Sunday, March 3, [redacted], I visited the Game Stop store located at [redacted] Battleground Ave, Greensboro, NC [redacted], and encountered an upsetting situation involving misrepresentation and fraudulent practices. During my visit, I interacted with an employee named Martin (Employee ID: [redacted]) who tried to persuade my 12-year-old grandson into buying a $60 Playstation 4 Plus Card instead of a game he wanted, which made us both uncomfortable. Additionally, I noticed discrepancies with the pricing of the products I purchased. The pre-owned PS4 game I intended to buy had a different price at checkout compared to the one on the case, and the price tag on the new game we purchased was removed without my consent. Upon discussing this issue with a cashier, I was met with a dismissive and rude attitude, and no satisfactory explanation was provided regarding the switched price tags and removed tag. As a result, I am requesting compensation in the form of a refund equivalent to half of my total purchase cost ($21.34) due to this unpleasant experience. Thank you for addressing this matter promptly. Sincerely, Ms. Bradley Contact: [redacted] Phone number used at the time of purchase: [redacted]

I recently visited your Raggard Rd store and had a terrible experience. My purchase of a used game on 02/25/19 involved a $50 gift card and the remaining balance paid by debit card between 7pm-8pm EST. Unfortunately, the game did not work, and despite multiple attempts to contact the store, I couldn't get through on the phone. When I requested an exchange, the manager asked for the receipt, which we had lost. I proposed using the electronic journal to retrieve the receipt based on the date, time, and amount. The manager hesitated but eventually checked. She claimed the game was out of stock and when I suggested asking another store to hold it based on the electronic proof of purchase, we went to the Dixie location. The manager, KURY, was extremely rude, implying I was seeking a favor because a friend called. It was frustrating, as we weren't asking for a refund or a different item, just a working game. The insulting treatment made us reconsider shopping at Game Stop, especially when there's a Walmart nearby.

On 2/28/[redacted], I purchased 4 new PS4 games. Upon receiving the package on 3/4/[redacted], I discovered Gamestop had sent 2 new and 2 used games. After contacting customer service multiple times, I encountered various issues with representatives providing misinformation and unhelpful responses. Despite visiting the local store where the staff was accommodating, only one of the games was available, and I had to reorder the other one, incurring an additional cost for shipping. When requesting a refund for the shipping charge, I was initially told it was refunded, but I noticed that the full amount was not reimbursed. After escalating the matter to a supervisor, I expressed my frustration and disappointment but received no compensation for the inconvenience. Even after contacting the corporate office and dealing with another representative, the issue remains unresolved, as the game is still pending delivery without a clear tracking status.