GameStop Customer Service Issues

Hello, my name is Giovanni C. I recently placed an in-store order for the EA Sports UFC 3 Champions Edition game. However, when I received the order, it was incorrect for two reasons: it was a used copy and not the Champions Edition as I expected. I contacted your customer support on Saturday, November 10, [redacted], and spoke with a representative who arranged a new order for me with the correct game. He also provided instructions via email on how to return the incorrect game. I am waiting to receive an update on the status of my order but have not received any emails yet. Thank you for your assistance.

On Wednesday, November 21, [redacted], I placed an order for a Nintendo Switch console with Mario Kart pre-installed and a $50 GameStop gift card. However, I did not receive the email confirmation as promised. Despite providing my order number [#[redacted][redacted]], it did not show up in my order history. Due to delays at GameStop, my bank blocked the transaction on Thursday. Following instructions, I contacted my bank and emailed GameStop's resolved department within the required 24 hours. When I called GameStop to clarify my order, I was assured on Friday that my purchase would proceed; however, no payment was taken, and no shipment was made. Initially listed as open, my order is now marked as closed, indicating that the items were shipped, though the console and gift card are still pending. It is now Monday, November 26, and after over two hours on hold, I am still waiting for assistance regarding the status of my order. I am eager to receive my Nintendo Switch console with Mario Kart and the $50 gift card promptly. As a single mom and teacher, I have limited time to spare and find this situation frustrating. I am new to GameStop, and this experience has left a poor impression. Despite my bank's awareness of this purchase, I have received no updates, tracking information, or products after five days. This console is a significant gift for my children, and I am committed to keeping the order. I urgently request resolution on this issue and swift delivery of my order. I anticipate email confirmation once this matter is resolved. The total purchase was $[redacted], and I am hopeful for a timely response on the timeline for delivery. Thank you for your attention to this matter. - L. W.

I purchased two games through the GameStop app but did not receive a receipt. I attempted the purchase again on their website, and this time received two different receipts with different order numbers for the same items. I checked one order number and found it, but the other is missing. I need assistance locating the missing order to cancel it and avoid being overcharged.

I had trouble placing an order online yesterday during Cyber Monday. Whenever I tried to submit my order, I kept receiving errors about my credit card information being invalid, an undefined submission error, or an instruction to check back later. I contacted customer service, left my number for a call back, but never received one. After being on hold for one hour and 50 minutes, the call got disconnected. Today, I called at 9:30, left my number, and called again at 12:30. The Gamestop website did not show my order as successful, but I received an email from Paypal with a transaction number for the payment to Gamestop. When I checked my Gamestop account, the items were still in my cart without the Cyber Monday prices and there was no order history. I would appreciate any help in resolving this issue.

I placed an order on November 23rd for the "Red Dead Redemption 2 PS4 Pro with $50 gift card" bundle. I received an email the same day stating there was a payment processing issue due to insufficient credit on my card. After resolving this, I updated Gamestop accordingly. Despite marking the issue as resolved, Gamestop did not follow up until November 25th when I received an email mentioning a hold on my order due to payment processing issues. I sought clarification but received no response. On November 26th, Gamestop notified me of the order cancellation and recommended reordering with a different payment method. Sadly, the bundle is no longer available. I am keen on completing the purchase with another payment option but have been unable to reach a helpful customer service representative through multiple calls. Thank you.

I am disappointed in the recent online purchase I made with you, totaling about $[redacted]. Unfortunately, there seems to be an error with the shipping address I provided. Despite my efforts to contact customer service three times and waiting over an hour and a half in total, no one was able to assist me in correcting the address. I was promised a callback to resolve the issue but that did not happen. I find it frustrating that your customer service number is not easily accessible, and attempts to email my problem have been unsuccessful. At this point, I am concerned about receiving the Christmas present I bought. Can this be resolved without losing the money I spent on it?

On Friday, November 23, [redacted], I tried to purchase a 1 Terabyte PS4 with Red Dead Redemption 2, a headset, Black Ops, and some warranty at GameStop. After I entered my card details, the system froze showing "not responding." Another GameStop employee had to shut down the system and I had to re-insert my card. Unfortunately, my card got denied as the money had already been taken. According to corporate, the funds should be back in my account by Monday, but as of 8:15 p.m. on Tuesday, November 27, [redacted], the $[redacted].35 is still missing and I haven't received the items I paid for. I am extremely frustrated at this point and just want my money refunded. Thank you for your assistance in advance.

I've been a loyal customer at GameStop for years, regularly buying and selling consoles, games, and accessories. Recently, I started purchasing consoles from Craigslist to resell for a profit. I sell the games separately to GameStop for additional earnings. Despite calling customer service to address concerns about my account being flagged, I encountered a temporary block that was later lifted according to store staff. However, the block resurfaced after a few days, leaving me puzzled and frustrated. I hope to resolve this issue promptly to continue my transactions with GameStop without any interruptions.

I purchased a 6-month Xbox Live Gold card online during Cyber Monday on November 26, [redacted]. I received a confirmation email the same night with the order number, stating that my purchase was confirmed, and that I would receive a separate email with the code and usage instructions. However, it is now Thursday, November 29, [redacted], and I have yet to receive the email with the code. I tried reaching out to customer service on Wednesday night and tonight, but experienced long wait times. I am curious about the usual timeframe for receiving the code, whether the delay is due to Cyber Monday, if I will eventually receive the email with the code, and if they can resend it to me if it was already sent.

I am requesting a refund for a $50 Gamestop gift card I used to purchase a game, only to later decide I did not want it. My order number is [redacted]. I attempted to call Gamestop's customer service for assistance but faced long wait times. After multiple calls and hours spent waiting, I was finally able to speak with a representative who informed me I could cancel the order and get my gift card refunded. However, I encountered issues trying to cancel online as a guest and had to call again. By the time I managed to get through, I was told the order had already shipped during the time I was on hold. I followed the instructions given to me but faced significant delays and inconvenience. While the employees I interacted with were polite, the overall experience was frustrating due to misleading information about cancellation processes. I respectfully request the $50 refund as I did everything according to Gamestop's guidelines.

I am requesting a refund for my $50 Gamestop gift card. Yesterday, I placed an order for a game that I quickly changed my mind about. Order # [redacted][redacted]. When I contacted Gamestop customer service, I was placed on hold twice and experienced lengthy wait times totaling almost five hours. Eventually, I was able to speak to a representative who informed me I could cancel my order to receive a refund. However, when I tried to cancel online, I was unsuccessful and had to call again. Unfortunately, by the time I got through, I was told my order had already shipped and could not be canceled. Despite the employees being polite, I am frustrated with the misleading information regarding cancellations. I simply want my money back as I diligently followed Gamestop's policies.

Hello, my name is Krista G. I have spoken with three representatives since Monday regarding my online order placed on 11/21/18 with order number [redacted][redacted]. Despite confirming the purchase of a bundle containing a Nintendo Switch, a $50 gift card, and the game Mario Kart, I only received the gaming system on Monday without the game. I reached out via email on 11/26/18 but received no response. After waiting on hold for 2 hours and 30 minutes, a representative informed me the game had been shipped and should arrive this week. As of Friday, 11/30, I still have not received the game. Currently, I've been on hold with your customer service for over 3 hours and 3 minutes. In my conversations with two representatives, including a supervisor, there seemed to be confusion about my initial call on Monday. The supervisor's unhelpful and rude attitude left me frustrated. I am now questioning why I've spent over 5 hours pursuing a $50 game after already investing more than $[redacted] in the system. I simply seek the fulfillment of what was promised to me when I placed the order. If this cannot be resolved, I will consider returning the system and taking my business elsewhere. Thank you.

I received a text notification from my debit card regarding an additional transaction made on November 30th for a game named Gun for Xbox [redacted]. Despite sending two emails, I have not received a response. I am requesting the game I ordered and a refund of the extra $9 that was charged in the second transaction. During the Black Friday sale at GameStop, I purchased 5 games but only received 4. The initial payment was taken for all 5 games, and then I noticed an unauthorized transaction later on. This situation is concerning, and I am uncertain about more potential transactions. I can provide proof of the first purchase of all 5 games, including the buy 2 get 1 free deal I utilized. If necessary, I can share the order details and evidence.

On November 24th, I visited GameStop in Honesdale, Pennsylvania, and placed a deposit on a white Elight game controller for Xbox on layaway. My son chose the white controller, and the store had only four controllers in stock, three black and one white. The employee assured me twice that it would be available for pickup on November 30th, my son's birthday. Unfortunately, the controller was sold to someone else when my wife went to collect it, causing disappointment to my son and me. I expect compensation for this breach of contract. I prefer to resolve this issue promptly, as I currently have to wait for a white one to be shipped from another store, which is not ideal. I look forward to a response from GameStop at the earliest.

I decided to take advantage of Cyber Monday deals by purchasing an Xbox One white wireless controller for $39.99 and a pre-owned copy of No Man's Sky for $24.99. Along with these, I also added a protection plan for the used game and another game for $4.99. During checkout on the GameStop website, I encountered an error when trying to pay through PayPal, resulting in being charged twice for my order. After calling customer service and dealing with multiple representatives, I was assured that one of the duplicate charges was cancelled. However, the original order I intended to keep was the one that got cancelled. I have spent several hours trying to resolve this issue and I expect to receive the Cyber Monday discount I was promised. I am seeking a resolution from a customer service representative promptly, or I may have to escalate this matter further.

I placed an order for a Nintendo Switch on November 25th for $[redacted].99, which included a $50 GameStop gift card and a 2-year warranty for $29.99, bringing the total to $[redacted].09. However, four days later, my credit card was charged an additional $39.99 without my authorization. This unauthorized charge has put my account on hold, causing a major issue as our mortgage payment is scheduled for tonight at 12. I have attempted to contact GameStop several times to inquire about the extra charge, but have been unable to reach anyone. This situation is causing significant inconvenience, and I need this matter resolved promptly to release my account hold and prevent any payment issues.

I bought Fifa 19 for the PS4 online on November 26th and have not received it. UPS says it was delivered, but I was home at the time. I contacted UPS, who directed me to the shipper. After a long wait, I spoke with a GameStop representative at 1-[redacted], but they were unable to verify my account and advised me to visit a store. The store couldn't assist with online orders. I'm growing increasingly frustrated and need a prompt resolution. My order number is #[redacted][redacted], and I used [redacted] for the purchase. Thank you. -Andres

On 11/23/18, I placed an order for an XBox One S bundle with a $50 gift card, totaling $[redacted].11, with order #[redacted][redacted]. I purposefully used gift cards to avoid sharing my checking account information but had to provide it for a remaining balance of $15. After receiving my purchase last week, I discovered an additional $80 charge from GameStop relating to this order. Despite multiple calls and emails to resolve this issue, I haven't had any success. This unauthorized charge has led to an overdraft fee on my account, causing a significant inconvenience. I am frustrated and request immediate resolution and compensation for the trouble I have faced.

I placed an order for a PlayStation Plus 1-year membership on 11/23. I noticed that the billing occurred on 11/24. However, whenever I check the order status, it still shows as processing without the billing information updated. Due to this delay, my membership has lapsed as the digital code is taking longer than expected. I also received an email with download instructions reiterating the same status. My order details are as follows: Order Date: 11-23-[redacted] Order #: [redacted] Ordered by: J. Parks Item(s) Ready For Download: PlayStation Plus 1 Year Membership I am eager to receive my code promptly and would appreciate store credit as a gesture for this inconvenience. Despite this setback, I have a strong affinity for Gamestop and its services. Despite having other options at the same price, I specifically chose Gamestop. I kindly request for this situation to be rectified promptly. Thank you.

I placed an order for an Xbox One S with 2 wireless controllers. Initially, I received a confirmation email with a reference number. Later, I was notified that the order was canceled due to an alleged bank issue, despite not initiating any cancelation and no attempt made to charge my card. After confirming with my bank that there were no issues on their end, I have tried contacting customer service for three days with no success. Despite being a loyal customer who regularly shops with you, the lack of response and poor service experience is disappointing.