Had a return flight scheduled on Sept, **, *:** PM from Trenton, NJ to Chicago, Illino...
GetHuman1152248's customer service issue with Frontier Airlines from September 2018
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The issue in GetHuman1152248's own words
Had a return flight scheduled on Sept, **, *:** PM from Trenton, NJ to Chicago, Illinois Arrived at terminal after attending our Grandson's United States Coast Guard graduation earlier that day in Cape May, NJ . Upon arriving with our * passengers in our rental mini-van snd unloading all our luggage I went to terminal to return keys for van, Upon entering the terminal they were announcing passengers with children * and under could board flight. Went to restroom. came out the other members of my family were at the Frontier desk and no one was there- only a sign that sayd the desk was closed ** minutes prior to departure. We then talked to the only person around which was a security guard and he advised that the employees of Frontier were outside loading luggage and taking tickets we ask if we could talk with someone. It was now ** minutes prior to departure. He went down came up and told us no there was NO ONE we could talk with even TSA employees would not talk with us. Our Grandson had just started his * day leave and was so looking forward to going home and see family and friends before leaving for his next duty station. We waited and asked repeatedly to talk with anyone who could help. NO ONE DID. We watched as the plane departed without us. Now we had a dilema. Do we take a chance and try to book a flight for the next evening, renting another Van and hotel rooms for another night. this would have cost an additional *,***.** with no guarantee of getting on that flight. We dis not have time to make a connecting flight from another city or airline that evening. Only other option at this point was to rent another Van and drive the *** miles home $***.*** for van. SEVEN extremely tired passengers in a crowded mini van with * adults luggage and a UNITED STATES COAST GUARD graduate and all of his bags. Not ideal but we did just that. Having to stop in Chicago to drop off the rental van and obtain our vehicle and make the additional * hour trip home. Needless to say we were exhausted, broke and still extremely disappointed that an American Business would treat paying customers that way but even more disappointing tha they treated a member of the UNITED STATES MILITARY this way. A member of the Frontier staff could have came and talked with us and listened. We know about rules but we also know there are exceptions to every rule. To leave seven customers in limbo when they had ** full minutes to allow us to board or at least have the decency to come and talk and let us know what options we had for another flight. This type of Customer Service is just not acceptable.
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