Frontier Airlines Customer Service Issues

Hello, I am interested in taking advantage of your low fares with the code (SAVE90). I would like to be registered as an affiliate to receive a deeper discount through my website if possible. I am looking to receive undisclosed last-minute fares from Frontier through my assigned affiliate number to sell on my website at reduced prices. This would help recover any losses from canceled flights. I aim to sell these fares with advance notice within a few days of the specified dates. I hope to receive a percentage of each confirmed sale made through my website, similar to JGOOTS' membership offerings on their blog. I am in the process of transitioning ArtistCoveColorado to a non-profit status to support medically fragile children and their families online. We would be grateful for Frontier's support in helping us achieve our goals. Thank you. Sincerely, Monica Caravello, CEO/D.A.A. www.ArtistCoveColorado.com

I am Roy S. I booked 3 tickets on Frontier from San Jose, CA to Denver, CO on October 14, [redacted]. I am trying to retrieve my flight details as I have lost my confirmation number. I need to know my departure time, flight number, and return information from Denver, CO to San Jose on October 21, [redacted]. Please do not provide a phone number as they redirect me to the website where I cannot find information without my flight details. The charge on my bank statement is under Frontier. Contact me at [redacted]. Any assistance would be greatly appreciated. I am disappointed with the lack of ability to speak to someone directly. Thank you.

I bought two plane tickets for my daughter and son-in-law's anniversary trip from Atlanta, GA to Las Vegas, NV. Their flight on August 20, [redacted] had an overnight layover in Denver. Unfortunately, their connecting Denver flight was repeatedly delayed, then ultimately canceled due to Frontier's shutdown. They were instructed to buy United Airlines tickets not exceeding $[redacted] each, provided with confirmation code e96c6, and asked to fax proof of purchase to [redacted]. After sending the required documents on 9/6/18, I followed up via email on 9/24/18 and received reference #[redacted]35 with the promise of a team member contacting me. Despite assurances, the $[redacted] credit promised for reimbursement was not reflected in my recent Chase statement. I am Loretta S. and will dispute the charge with my credit card company if the refund is not processed by your airline within the next week. I can be reached at [redacted] or by mail at [redacted] Ridge Rd., Augusta, GA [redacted]. Kindly refrain from contacting me via email.

Hello, I am writing to address an issue I encountered while trying to book flights with Frontier Airlines. Last night, I attempted to purchase tickets for 4 people from Tampa, Florida to Las Vegas departing on 10/31 and returning on 11/4. I used a discount code provided via email instead of my sky miles. Everything seemed fine when I entered my card details and submitted the payment. However, I did not receive a confirmation email as expected. When I checked again today, the prices had significantly increased. I rely on Frontier for frequent travel and was hoping to secure this deal. Due to undergoing chemotherapy, my booking was last minute. I am hoping that Frontier can honor the original price I tried to book last night. The fluctuation in prices has put me in a difficult situation financially, and I would greatly appreciate any assistance from the airline, especially since I am a loyal customer. Thank you for your understanding. My contact information is available below.

On October 1st, I initially booked a flight to Orlando, mistakenly for the wrong return date. I corrected this to return on the 24th without any issues. When speaking with a customer service representative, I was informed of a cancellation fee, which was a surprise as it should have been within the 24-hour timeframe for changes. My flight was supposed to depart on October 3rd, but is now scheduled for October 17th. I provided two $25 credit vouchers but did not receive confirmation via email regarding their use. I am seeking reimbursement of $86.99 for the cancellation fee since I rebooked on the same day. I am unsure if my credit card was refunded for that transaction, and I intended to use those vouchers for my December flight.

Our flight was unexpectedly canceled a few hours before departure, leaving us stranded at the airport due to a mechanical issue. We were not informed beforehand and discovered the cancellation upon arrival. The airline instructed us to book alternative flights with another airline and assured us they would cover the cost as well as any inconvenience fees. Our original flight details were as follows: Tue. Oct 02, [redacted] 11:25 AM, Flight No:[redacted], Non-stop from MSP to AUS, under the names Clyde Smith and Stanton Heihn. We were directed to United Airlines where we had to book separate flights with layovers in different cities, causing us additional expenses and inconvenience. Each of us had to pay $[redacted] for United Airlines tickets and $50 for transportation. We are seeking guidance on the reimbursement process.

Dear Frontier Airlines Customer Service, I am writing to express my disappointment with my recent experience with Frontier Airlines. My flight on 20/08/18 was cancelled without notice, leading me to book an alternative flight at an additional cost of over $[redacted]. My incident number is [redacted]09. This was my first time flying with Frontier and unfortunately, the lack of communication and response has left me dissatisfied. I spoke to a colleague at the airport who mentioned that I would receive a refund for the replacement flight. Can you please confirm this and provide an update on the status of my compensation? I look forward to hearing from you soon. Sincerely, Grainne McMenamin

I experienced a delay in Asheville, NC, which caused me to miss my connecting flights to Spokane, WA. I am currently booked with Kiwi.com and am scheduled to arrive in Spokane much later than planned due to the delays. Is there any way to arrange a new booking with another airline to reach Denver or Spokane sooner without incurring additional costs? I am concerned about the delays impacting my transportation arrangements once I arrive in Spokane and have to travel further to my final destination in Washington state.

I had to cancel my flight due to my father's surgery being rescheduled. I provided a letter from the surgeon for a refund, but have not received it yet. I need assistance with this urgent matter as my new reservation is at risk of being void. Thank you. - Denise K. (nee B.)

I departed from Trenton Airport on October 1st and flew into Palm Beach Airport. I then traveled to Lauderdale via Uber. On my return, I spent $70 on an Uber from Lauderdale back to Palm Beach to catch my October 8th flight at 2:15 to Trenton Airport. The flight got canceled due to weather, although other airlines were still operating in the same area without issue. I spent $70 on another Uber back to Lauderdale. To get home, I had to purchase a one-way ticket to Philadelphia for $[redacted] for my wife and myself. It cost me $80 for an Uber back to Trenton Mercer County Airport. Despite being given $[redacted] credit and a $43 refund, I don't believe this adequately compensates for the inconvenience. I've had previous delays with Frontier and this trip incurred extra costs I'm not happy about. I would appreciate some form of resolution. Thank you, Vince Panacci.

My Frontier flight got canceled, and the earliest replacement isn't until Wednesday. I'm stranded in Ontario, only have $15, and my hotel voucher expired. I'm stuck at the airport with no Frontier staff and nowhere to go. Customer service told me to wait until 7pm tomorrow to speak to someone. Any advice on what to do next in this situation?

We experienced a flight cancellation in San Jose and attempted to find an alternative with Frontier but were unsuccessful. Delta was suggested to us, with the promise of a refund from Frontier of up to $[redacted] for the new booking. After purchasing tickets with Delta, we realized we should have used a specific website for booking per the fine print provided. We were unaware of this requirement initially and now find ourselves out of $[redacted]. Due to past interactions with Frontier, I lack assurance in receiving the refund. I am reaching out here in hopes of assistance with this matter.

Subject: Reimbursement Request for Flight Disruption I am submitting a formal request for reimbursement, following the disruption I faced during my recent travel with your airline. When my flight from Atlanta to Denver on August 9 was redirected to Colorado Springs without prior notice, my journey took an unexpected turn. Furthermore, my return flight, originally scheduled as Flight [redacted] from Denver to Atlanta at 5:19 p.m. on August 13, was abruptly cancelled after I had checked in. Stranded at the Denver airport with limited financial resources, I had to arrange and fund an alternate route home to Atlanta via Colorado Springs, incurring additional expenses of $[redacted].20 for the flight and $[redacted].37 for an Uber ride. While I appreciate the partial reimbursement of $90 and $45 for the cancelled flight, there is a remaining balance of $78 for the difference in flight costs that still needs to be addressed. Additionally, I had to take a day off work resulting in a loss of $[redacted]. I kindly request the full reimbursement of $[redacted] and compensation for the day of work missed. Your prompt attention to this matter is greatly appreciated. Please reach out to me at [redacted] or via email at [redacted] Sincerely, J. V. B. [redacted] Upland Ridge Drive, Conyers, GA [redacted]

I am writing to request reimbursement for the disrupted flights I experienced with your airline. My flight from Atlanta to Denver on August 9 was rerouted to Colorado Springs, causing inconvenience. Upon my return, flight [redacted] from Denver to Atlanta on August 13 was first delayed and then ultimately canceled. Stranded at the airport with limited funds, I had to arrange and pay for an alternative flight from Colorado Springs to Atlanta on Frontier flight [redacted]. Additionally, I incurred costs for an Uber ride from Denver to Colorado Springs and had to spend the night at the airport. While I appreciate the partial reimbursement received, I am still owed $78 for the fare difference and seek compensation for the work day lost due to the flight disruptions. Kindly consider reimbursing the full amount of $[redacted] promptly. Please reach out to me at [redacted] or [redacted] to discuss this matter. Thank you. - Joseph Van Buren

Our journey to Colorado Springs on 9/28 was disrupted by a plane issue, leaving us stranded in Denver. Unable to secure a rental car, we planned to Uber to Colorado Springs. To our surprise, our Colorado Springs hotel reservation was canceled due to our late arrival. We had to book a pricier hotel in Denver for a brief stay, then rent a car the next day to reach Colorado Springs, incurring additional expenses. Despite receiving travel vouchers, my disappointment with Frontier Airlines remains, and I am seeking a full refund. Frontier's explanation that they cannot issue a refund because we used the return portion of our ticket is unsatisfactory, especially considering the delayed outbound flight. I am requesting direct communication from a corporate representative to address this distressing situation. Stranding unfamiliar travelers without a refund is unacceptable. I urge Frontier to reconsider and provide the compensation I believe is warranted. As a customer service professional, I understand the importance of fair resolution. Offering $[redacted] vouchers is inadequate compared to the stress and extra costs incurred. I insist on a full refund to make amends for this troubling experience.

I submitted my refund request with incident number [redacted]64 on September 22. After receiving an email on the 24th requesting more information, I promptly replied but have not heard back since. I attached necessary documents like the reimbursement form, the canceled flight itinerary, and the new flight details including flight number [redacted] and confirmation T2BKYR. In the report, I explained the urgency of the situation as I had to book an alternative flight due to my family member's circumstances. The airline representatives assured reimbursement up to [redacted] dollars, but I ended up spending [redacted].80 dollars on a United Airlines flight. I noted speaking with a service representative named Ham with ID number [redacted]. I would greatly appreciate any assistance in resolving this matter promptly.

I would like to address the mishandling of our canceled flight from Las Vegas, NV, to Denver, CO, on 10/11/[redacted]. There was a lack of staff assisting with rebookings, resulting in a long wait. After being directed to the ticketing counter, we were unable to find available flights until Saturday morning. No explanation was provided for the cancellation. I requested a printed explanation to seek reimbursement from my insurance company. The airline's handling of the situation was disorganized and frustrating. We were not informed promptly about the flight status, leading to a chaotic rebooking process. The staff's attitude was rude, and we were given conflicting information about receiving vouchers. Due to the last-minute notice, alternative flights were unaffordable, causing us to miss a family weekend at CSU. The entire experience was disappointing and needs to be addressed by a higher-level manager or customer service representative. The current phone system lacks the option to address grievances directly, making resolution difficult.

I have purchased five Frontier flights, two of which were round trips. Unfortunately, every time I've needed wheelchair assistance, there have been issues. The most recent incident on my trip from Colorado Springs to San Antonio a couple of weeks ago was beyond unacceptable. After a two-hour flight, I had to wait an additional two and a half hours at baggage claim because my oxygen was misplaced. This caused me a lot of discomfort and inconvenience. The management's behavior was also extremely rude. I had witnesses who were willing to confirm the situation. I had to stay up all night near a hospital due to the missing oxygen and its charger. I finally received it after a long delay due to not being expedited. I feel let down by the lack of care shown towards my medical needs. I hope my feedback helps improve your company's services for disabled passengers. Thank you. Regards, S. D.

I appreciate Frontier membership and made a reservation for two from HSV to MCO on December 6 - December 13, [redacted], costing $[redacted].80. Despite losing internet connection during online payment, a duplicate charge occurred. Frontier Customer Service confirmed this but two $[redacted].80 charges remain on my bank statement. I contacted Frontier, but the rep was unprofessional. Now, I'm waiting for Frontier to address the duplicate charge urgently. I need help on where to submit my bank statement and request a prompt call back. Thank you.

Flight [redacted] departing from Denver tonight has been canceled, with the next available flight to Fresno in a week. To accommodate my wife and daughter, Frontier will be flying them to San Francisco tomorrow, arriving around midnight. Unfortunately, there is no available support for a flight to Fresno, so they will need to rent a car at their own expense. Frontier seems to offer attractive fares but lacks in service when needed. I am a writer for the Fresno Bee and intend to highlight Frontier's neglect in my upcoming article. Despite this situation, I will address it candidly, allowing readers to see Frontier's indifferent behavior. For any assistance or solutions, you can reach my wife at [redacted]. Sincerely, Tom R. Anderson