Frontier Airlines Customer Service Issues

During my recent flight from Calgary to Denver, I experienced an unpleasant incident with the lady who checked my luggage. She insisted I remove over $[redacted] worth of camping supplies, threatening that they would be removed without my knowledge otherwise. Despite assuring me she would ship the gear to my house, it sat on the counter for an hour. When I requested it back, she declined and insisted we take it downstairs ourselves for shipment. However, nine days have passed and I've received no FedEx package. Her excuse for the delay was vague, and she has been unresponsive to my attempts to contact her. I am frustrated by this ordeal as no other passengers seemed to encounter similar issues checking in camping equipment. I demand either the return of my confiscated items or reimbursement for their value. This has been a stark departure from my previous trouble-free flights carrying the same gear. My attempts to reach out to Frontier Airlines for assistance have been unfruitful, with long waits on hold without any resolution.

I experienced a flight cancellation (Flight [redacted] Denver-Madison scheduled for 1:35 pm today) that occurred after I had checked in at the airport. Following the cancellation, I was provided a link to rebook with another airline, which unfortunately led to a [redacted] error. Despite spending over 30 minutes on hold, I was unable to speak with a representative for assistance. As a result, my only option was to purchase a significantly higher-priced ticket for an alternate flight. This experience was incredibly stressful, as I was travelling to attend a family wedding with my husband and toddler son. The lack of effective resolution on your end is unacceptable. I am requesting a full refund for the cancelled flight as well as reimbursement for the inflated cost of the replacement ticket. I do not wish to receive a flight voucher in exchange. I kindly request prompt attention to this matter. Thank you.

My son's flight, number [redacted] from DTW to Orlando International Airport, has been delayed multiple times. He's only 17, and we don't live close to the airport, causing inconvenience. I've been attempting to contact Frontier Airlines through two phones without success. I worry that if the flight is further delayed or canceled and rescheduled for tomorrow, they may not assist my son due to his age. He's dealing with an old injury that becomes painful when he sits or stands for prolonged periods. It's crucial to know when a cancellation will occur and what options are available. I urgently need to speak with a representative. I've been on hold for 24 minutes, hoping for assistance. Please reach out to me at [redacted]. Thank you. Maureen Cappel Fisher, regarding Ashton Fisher. Email: [redacted]

My flight with Frontier was cancelled today, flight number E3SQNI. I selected option 2 for a refund and spoke with Sherry from corporate. She was meant to email me instructions for the refund process, but even after an hour, I have not received it. Getting in touch with Frontier is proving to be a challenge with long hold times. I was given a link flyfrontier.customerhelp/app/reimburse, but it does not work. This level of service is frustrating. Frontier, please get in touch with me at [redacted] or email me with the correct reimbursement link.

Trip Confirmation #: J2CT4L My original departure on July 27, Flight [redacted], was canceled by Frontier. Despite being rebooked for the following day, we missed the flight due to a last-minute gate change. Airport agents informed us we had to purchase new tickets at current prices rather than go on standby. Attempted to cancel the return flight on July 31, but the system didn't allow it. I believe a refund should be issued for the return flight, as it was seemingly canceled when we missed our Saturday flight. Is it standard practice for Frontier not to assist customers with standing by on a later flight without extra charges? This differs from the customer service I have experienced with other airlines in the past.

Upon arriving at the airport at noon on 8/13/18 for my flight from Detroit, MI to Orlando, FL with a confirmed booking under FYR17A, I was informed that the flight had been cancelled. Despite initially being told by the booking company that there was no record of the cancellation, after a 45-minute phone call, they confirmed Frontier canceled the flight without explanation. As a result, I had to quickly rebook new one-way tickets for three individuals to Florida to not miss our hotel and car reservations. We were advised to pay for the new flights and baggage then fill out online forms for reimbursement. The airline provided us with a letter outlining options 1 and 2, but I'm unsure where to locate it. Please assist me in finding the necessary information.

My mother, Christine H., aged 62 and with stage 2 diabetes, is currently stuck at Indianapolis Airport due to an 8-hour flight delay to MCO Orlando. I am inquiring if, once she surpasses 3 hours past her original itinerary, she could be accommodated on an alternative flight with one of Frontier's partner airlines. Additionally, I am seeking information on how and where she can obtain the $25 and food voucher promised after a 4-hour delay. Any help with these matters would be greatly appreciated. Contact information: [redacted], Phone: [redacted]. Thank you, Ronald W. at [redacted], Phone: [redacted].

My mother, Christine H., who is sixty-two years old and has stage two diabetes, is currently stuck at Indianapolis Airport due to an eight-hour flight delay to MCO Orlando. We are curious if she can be rescheduled on another flight to the same destination with an airline that Frontier has agreements with once she is three hours past her original itinerary. Additionally, we would like information on how she can claim the $25 and food voucher promised to her once she reaches four hours beyond the departure time. Any assistance on these matters would be greatly appreciated. Thank you. Sincerely, Ronald W.

I flew from Milwaukee to Denver on 7/21/[redacted]. The return flight (Flight #[redacted]) on 7/23/18 was repeatedly delayed and finally canceled due to no pilot. I, along with my daughter and granddaughters, had to spend the night at the airport. We received only $15 for meals and no accommodation. After waiting for 24 hours, we had to buy tickets for the next day from another airline. Despite being promised a refund and travel vouchers, I was told I wouldn't get a refund as the new flight cost $[redacted], not under $[redacted]. I submitted receipts, but they claimed it was over the limit. I want my money back for the trouble my family went through. Thank you, Tovora T.

Recently, my daughter, infant grandson, and I had a flight from Raleigh Durham to Syracuse. Upon reaching the airport, we encountered a long line with only one agent checking in passengers. Despite our efforts, we missed our flight as the agent informed us at the last minute. This led to extra costs, like a $[redacted] car rental to return to Myrtle Beach and having to stay longer with relatives until we could find another flight. We even had to buy clothes for the baby at Walmart. My daughter received a full refund and a $50 voucher after complaining to Frontier, but I only received a generic response denying my refund request. I am disappointed with the lack of assistance given the situation caused by the airline's staffing issues. All I am asking for is a refund for my airline ticket. Thank you.

My son, who is in the military, flew with your airline from California to New York for a 13-day visit. He experienced a two-hour delay on the plane in Atlanta and faced confusion upon departure as there was no record of his flight, leading to an unexpected $[redacted] expense to reach Kennedy airport. As a military member, finances are tight, and I am reaching out for assistance with reimbursement. It's disheartening that someone serving our country had this experience. Kindly contact me at [redacted] to discuss further, as I prefer phone communication due to my current concussion affecting my ability to write clearly. I appreciate any help you can provide in this matter.

I am eagerly awaiting my approved refund for a canceled flight. I have already received the refund for my wife's canceled flight, referenced as Trip Incident # [redacted]64, about a week ago. Please provide me with an update on the status of the check. I have attached the second refund email from Frontier for your reference. Trip Incident # [redacted]76 Trip Confirmation Number: BFZPUE Dear valued customer, We deeply regret the inconvenience caused by your recent flight cancellation. Your reimbursement request has been approved and is currently being processed by our bank. The check will be mailed to the address you provided in your initial request for reimbursement. Please note that it may take 3-6 business days for bank processing and delivery. Once again, we apologize for the cancellation of your flight and hope that you will consider flying with us again in the future. Sincerely, Frontier Team

Subject: Request for Reimbursement due to Cancelled Flight F91924 I had originally scheduled a Frontier Airlines flight F91924 from Austin (AUS) to Washington-Dulles (IAD) on July 22, [redacted], with confirmation number OEQBTH. Unfortunately, the flight was cancelled the night before my departure, causing great inconvenience. After speaking to a Customer Service representative, I was assured reimbursement if I made alternative travel plans within 24 hours. Subsequently, I arranged a new flight and submitted the receipts to [redacted] as instructed. It has been a month, and I have not received any updates on my reimbursement. I am reaching out to request Frontier Airlines to honor their commitment and reimburse me for the alternative flight I had to book due to the cancelled flight.

This morning, I had a 6 a.m. flight from Islip, NY to Orlando. When I arrived at the counter, an employee informed me that I couldn't board because I wasn't there 2 hours ahead of time. The employee's attitude was extremely rude, offering no assistance. At 65 years old with disabilities and a fixed income, being stranded was distressing. When I tried to approach her again, she was even more disrespectful, raising her hand at me and refusing to call a supervisor. She also declined to provide her name. It was a disappointing experience, especially as a new airline in Islip. I will not fly with your airline again and have shared my experience widely. Southwest Airlines helped me resolve the situation. Your employees should be trained to deal with customers better. As someone who worked in customer service at Verizon, I understand the importance of handling interactions well. This incident was costly for me, and I believe the employee in question should be dismissed.

I've reached out to your airline twice now, and unfortunately, I have not received the assistance I was hoping for. My flight has been changed, forcing me to either shorten my vacation or extend my resort stay, both options incurring extra fees. It seems only fair that the airline covers my luggage fees to help offset the additional resort costs caused by this situation. The sudden change in my plans is also resulting in missed work days. I am reaching out for support as these flights were booked well in advance and I depart this Friday, leaving very little time to make adjustments. If we cannot find a resolution, I will have to escalate this issue and file a complaint with the DOT. I truly hope someone can step in to assist me as this has become a significant inconvenience.

We have encountered issues traveling from Seattle to Syracuse and back. Currently stuck at Denver Airport, unsure of when we will make it home. Hoping to reach the CEO of FRONTIER AIRLINES. Ground staff is professional and passengers are remaining civil. FRONTIER AIRLINES leadership, your integrity as an American carrier is at stake. Will you disappoint us tonight at your headquarters? Urgently needing assistance to get home, even if it means using another airline or providing accommodation. Please come to gate A32 and assist your passengers promptly.

My son had to cancel his flight due to extreme fear of flying. I submitted his doctor's note via the Document Submission form to Frontier. They initially offered an airline credit, but after explaining he won't be flying at all, they requested a doctor's note indicating he can't travel within 90 days of the cancellation for a refund with a $50 processing fee. The return ticket was with Delta, and I received a full refund in one phone call with them.

I bought a one-way ticket from Philadelphia to Charleston, SC for September 1st on August 29th at 5:26 PM. I purchased travel insurance. I canceled within 24 hours at 12:17 PM on August 30th. I'm frustrated due to conflicting information. Online, it states I'll get a full refund for canceling within 24 hours of purchase, but will be charged $99 since it was within 7 days of the flight. Another section claims I won't get any money back despite canceling within the recommended time frame. I'm facing additional charges for a canceled flight even with travel insurance. I need to speak with a live representative, but am unable to do so.

I followed the size restrictions for carry-on bags on your website, with a bag measuring 24x16x10. When I arrived at the counter, I was told to check it and pay an extra fee despite the measurements. The staff refused to measure it and disregarded the guidelines on your site that I showed them. This issue is either with the misleading information on your website or with your staff's handling of customer concerns and adherence to guidelines. It is essential that customers receive accurate information and fair treatment, especially when payment is involved. I am requesting a refund for the bag check fee, as it was unjustified based on the stated guidelines.

Yesterday, I took a flight, number [redacted], to Phoenix. Upon arrival at PHX around 10 am, my luggage was missing, along with two other passengers' bags. Despite visiting the Frontier baggage claim area, where no staff was present, and contacting Frontier for assistance, I have yet to receive a call regarding my lost bag. Today at 7 am, after making another call, a lady mentioned that a supervisor would reach out to discuss the situation. Unfortunately, no one has contacted me, and I am left with only the clothes I wore on my Frontier flight from DFW to PHX. I am frustrated and in need of my missing bag, as I was informed that it is located. It is disappointing to be experiencing this inconvenience.