Frontier Airlines Customer Service Issues

I canceled my trip due to being unable to walk. The representative informed me of a $99 charge with a remaining balance of $38.40, but mentioned the charge could be waived with doctor documentation. Will the refunded money be returned to my card or given as a voucher? Contacting multiple times only led to ads. Cheapoair advised reaching out here. My confirmation number is W5D77F, and booking number is [redacted]2. I seek a resolution before future travel plans. Denise F. Phone: [redacted]. Travel date: June 18th. Cancellation on June 16th. Documentation faxed to [redacted].

My flight to Cleveland, Ohio and back to Orlando, FL was delayed. I had to book another airline for the return trip, incurring additional expenses. I am seeking a refund for the return flight. I traveled on June 25th and returned on June 28th. I am having trouble reaching customer service and dealing with online and phone issues. However, my luggage matter has been resolved. If this is not rectified promptly, I will contact the Better Business Bureau. I am not interested in a flight voucher; I simply want a reimbursement for my return flight. This issue has been consuming too much of my time.

I booked my trip through the OPODO travel portal. I received a pop-up message indicating that I could add luggage, but after attempting, I was unable to do so. When trying to add check-in luggage for each flight segment for each person, the website did not allow it as the flight was initially booked using an OPODO credit card, and the baggage needed to be paid for with a personal credit card. Due to this distinction, the system did not accept the transaction, making it impossible to add check-in luggage as desired.

Upon arriving at Denver airport this morning for my 7:45 flight, my fellow traveler, Evelyn Bensie, and I experienced a two-hour wait in the baggage drop off line. Despite our efforts to board the plane by pleading with the ticket agents, they delayed our check-in, citing staffing shortages due to other agents calling off work. Despite our frustration, we eventually had our flights rescheduled for Tuesday morning due to the lack of available options within my credit card limit for purchasing new tickets. We are seeking a full refund for the tickets purchased today as we will now be renting a car to return home promptly. I anticipate a swift response to assist with this matter. Thank you for your attention to this issue. Sincerely, Candace Foster

On 7/17/[redacted], I was scheduled to fly with your airline from Salt Lake City to Las Vegas. Unfortunately, the flight was canceled, and I only found out on my way to the airport, which was a 50-minute drive. I was on hold with your customer service the whole time and could not get through. Being on hold for that long is incredibly frustrating. I received a letter from your airline with options; I would like option one, a refund, and $[redacted] in travel vouchers. I tried to submit this online but kept getting kicked out. My confirmation number is P7B24Z, and the flight number was F91799. Although I appreciate the voucher, I had to book a flight with Southwest that was $[redacted] more expensive. I work for Travelocity and would like to be reimbursed for the price difference and still receive the vouchers. If you need to contact me, please call at [redacted]. Thank you for your attention to this matter. - Stacy L.

On July 17, [redacted], I intended to fly from Salt Lake City to Las Vegas with your airline. Regrettably, the flight was canceled, and I was unaware until my journey to the airport. The 50-minute drive ended with me being on hold with your customer service to no avail. Being on hold for such an extensive period is highly frustrating. I received a letter offering two options, and I would like to choose option one for a refund and $[redacted] in travel vouchers. I tried submitting my request, but encountered an issue. My confirmation number is P7B24Z, and the flight number was F91799. Although I appreciate the gesture of the voucher, I ended up booking a more expensive flight with Southwest costing me around $[redacted] extra. As an employee of Travelocity, I am seeking reimbursement for the additional cost and the original vouchers. For any inquiries, please contact me at [redacted]. Thank you for your attention, Stacy L.

My flight from OKC to Denver on July 13, [redacted], got canceled, and I was instructed to book a new flight with a different airline, still holding my return flight to OKC on July 16 with Frontier. Unfortunately, 4 hours before my return flight, it was canceled too, forcing me to spend an extra $[redacted] on top of the $[redacted] for my original ticket. Now, I've been informed that I have to wait 4-6 weeks for a refund check, which I cannot afford to wait for. I need the reimbursement for the additional flight costs promptly so that I can cover my bills. Frontier should return the money to my card without delay; waiting 4-6 weeks is not feasible for me financially.

Passenger E. G. was scheduled for Frontier Flight no. [redacted] on June 30, [redacted], departing at 7:45 am from IAD to Las Vegas, NV. Arriving at the airport at 6:00 am, they discovered the flight had been canceled due to a mechanical issue without prior notification. Despite being unable to secure a seat on the next available flight, they had to purchase new tickets from American Airlines costing $[redacted].60. Frontier Airline staff mentioned a refund but have yet to receive any updates despite sending a letter and ticket receipts as requested. They anticipate the refund to be credited back to the original credit card used for booking the online tickets on April 4, [redacted]. They seek clarity on when the refund will be processed. The letter and receipts for the replacement tickets are available for reference.

As active duty military members, my family and I recently flew on Frontier Airlines on July 10 and July 23 (on the [redacted] flight from Denver to Philadelphia). Unfortunately, during online check-in, we were not provided with the option to select active duty military baggage, and we were unaware that Frontier Airlines waives baggage fees for military personnel due to undisclosed policies online. When we checked in at the airport on July 10 in Philadelphia, the ticketing agent did not inform us about the waived baggage fees for military. On the recent flight on July 22 from Denver to Philadelphia, the ticketing agent at the counter mentioned that we should not have paid for baggage and advised us to contact Frontier for a reimbursement. Despite multiple attempts to reach Frontier's customer service by phone, I have been unsuccessful in speaking with a representative. We paid over $[redacted] in baggage fees that should have been waived given our military status, and we are hoping to resolve this issue and receive the reimbursement we are entitled to.

I am currently on a flight from Fort Myers, Florida to Philadelphia, PA with reservation number Z52QGI under the last name Aicher. The scheduled departure was 7/25/18 at 7:51 pm. Frontier has failed to inform me that the flight is delayed and will now be leaving at 11:00 pm instead of the original 7:51 pm time. Interestingly, I noticed that the PHL to RSW flight was delayed and wondered if it would impact our flight. I called Frontier, and a representative assured me that our flight was on time as it was a different plane. Upon arriving at the airport, we discovered the delay, yet I have not received any notification from Frontier. This lack of communication is frustrating, especially with two young children (ages 3.5 years and 12 weeks) traveling with me.

I experienced a frustrating situation with your airline on July 23rd when my flight was cancelled after an 8-hour wait. There were continuous misleading updates on the departure time, which never materialized. This resulted in my daughter, my 1-year-old, 4-year-old, and myself having to spend 24 hours in the airport with no assistance. We had to purchase another flight home since immediate refunds were not an option. The alternative flight took us to Chicago, from where we had to make our way to Milwaukee. Unfortunately, your airline only had available flights in the next two days, causing us to miss work. I am seeking compensation for the distress, inconvenience, and lost work time. I believe Frontier should provide a full refund for the flight.

My flight experienced a 7-hour delay before being canceled. I was offered a one-way trip to my destination on any available airline, which was inconvenient and costly as my original trip was a round-trip from Orlando to Rhode Island. I opted for a $[redacted] voucher as compensation. However, due to no available Frontier Airlines flights, I had to wait two days to travel. I now seek a refund for my return flight to Orlando, as promised by an employee. Despite being instructed to reply for the refund, I have not received any further correspondence. I am frustrated as I spent nearly $[redacted] of my voucher to return to Orlando, essentially paying for my flight twice without receiving the promised refund.

Flight [redacted] from MCO to CLE is delayed yet again. The delay wasn't communicated until 3:38 p.m. when boarding was scheduled for 4:26 p.m. This is the second Thursday I've flown on this specific flight, only to encounter delays. No explanations or compensation have been provided, which is frustrating. I am a loyal Frontier frequent flyer, and it's clear that as the airline grows, the service quality is deteriorating. I kindly ask for fair compensation for the inconvenience caused. Sincerely, Susan Woods Flight [redacted] Walter Evans. I can be contacted at [redacted]. Compensating passengers for this ongoing issue seems like the only appropriate action to take.

I arrived at the airport 3.5 hours early to find the ticket counter closed. After seeking assistance in baggage claim, I learned my delayed flight was canceled. I was given two options: receive a refund or fly out on the 28th. I needed to return home urgently due to family and job commitments, risking losing my job. I had purchased the ticket four months in advance for under $[redacted], but spent $[redacted] for a one-way trip back. The staff, including the floor supervisor Richard, were unhelpful. The explanations for the cancellation varied between overbooking, snow, and bad weather. Frontier employees promised to call a manager but did not return. I had to use funds meant for rent and my daughter's dance school for the new tickets. Despite being a loyal customer, I was not offered accommodation or meal vouchers. I demand a refund for the additional airline costs incurred. The lack of support during this ordeal was disheartening, especially as a hardworking single parent of three.

Claim number #[redacted]27: I am writing to report my lost baggage from my flight originating from #[redacted] on 7/22/[redacted]. There was a delay in connecting the ramp to the aircraft in Denver, causing me to miss my connecting flight to Salt Lake City. With no one available to assist me late at night, I had to rent a car from Advantage Car Rental in Denver and drove 9 hours to make it to my scheduled PBR event. Upon arrival, I realized my rigging bag containing essential and expensive gear for professional bull riding, including clothing, boots, and handmade chaps with sentimental value, was missing. The estimated value of the bag's contents is approximately $10,[redacted]. As I am scheduled to ride again on Saturday and have not received any updates on my lost baggage, I urgently need my gear shipped to Baton Rouge airport in Louisiana or reimbursement for the bag's contents and the additional expense of the $[redacted] car rental. Your prompt assistance in resolving this matter would be greatly appreciated to avoid any potential legal action. Thank you. - Jeffrey Ramagos

Around three weeks ago, I reached out to Frontier Airlines regarding my canceled flight with confirmation number H8T23G from Orlando, FL to Nashville, TN on July 31 and returning on August 2, [redacted]. I had to cancel the flight due to a family emergency involving my half-brother, who has memory issues, and my sister-in-law, who was undergoing chemotherapy for pancreatic cancer. After being informed by their daughter, Pat, that they were not up for visitors due to worsening health conditions, I contacted Frontier and then Customer Help to explore refund options. I only have an email from Customer Help ([redacted], Incident: [redacted]98) stating that I am not eligible for a refund. Unfortunately, I no longer have other documents as I disposed of most after a few weeks, including tickets, limo notices, and rental car details. I had planned to contact Customer Help again after speaking with Allianz Travel Insurance, as I have a policy with them. Due to my severe hearing impairment, I struggled to communicate with the Allianz agent during a call made recently. I received reassuring emails about my flight status, but assumed they were automated messages that didn't reflect my cancellation. Today, receiving a new automated message raised concerns, prompting me to reach out. -Lee Stroud

Hi, I'm posting to claim reimbursement for a canceled flight on July 24th, flight number [redacted] from CVG to LGA. My flight confirmation number is CYCQPD. I filled out the reimbursement form and was told a check would be mailed to me. I'm curious about the timeline for receiving the check. The reimbursement includes a $[redacted] voucher and $[redacted] refund for my $[redacted] booking with another airline. Could you please update me on the status of my application? I'm also interested in a way to track the application. Thanks, Sathwik

I had a terrible experience due to the incompetence of your flight booking manager, Patty. She provided me with the wrong information about my flight, causing me to miss it. Flight [redacted] from Ohio to Philadelphia was affected. Patty's indifference added to my hardship. The delays made me miss a day of work, and I had to pay for an extra night at a hotel. I am expecting a refund for the flight, but the total loss including missed work and accommodation amounts to over $[redacted]. I believe Patty needs to be reprimanded for her lack of professionalism and the dismissive attitude she displayed. This experience has led me to discourage others from using this airline due to the poor customer care.

I recently flew with Frontier from Orlando to Chicago with my daughter, and we experienced a three-hour delay. Unfortunately, this is not the first time I've encountered such delays with Frontier Airlines. I believe transparency is crucial, and I hope for better service in the future. Additionally, the lack of complimentary drinks during the delay was disappointing. As a customer with lupus, enduring long waits is especially challenging. My family has also faced similar delays in the past. I understand that growth can strain operations, but it shouldn't come at the cost of customer satisfaction. I seek fair compensation for the inconvenience. I would appreciate a resolution before I share my feedback on social platforms. Best, Mona M.

I am employed at corporate Staples. I booked my flight through Perksatwork.com and spent $[redacted] on my tickets. I attempted to add 1 checked bag to my order but was unable to find where to do so, even though it mentioned baggage can be added post-purchase. After a frustrating call to customer service that lasted over an hour, I was informed that the $25 baggage fee applies only for specific dates not disclosed where I was checking. The representative I spoke with was impolite. Upon requesting a manager, I was left on hold for an additional 35 minutes. I am considering canceling my ticket due to the inconsistent information and poor customer service experience. This has made me question my decision to fly with Frontier for the first time.