Frontier Airlines Customer Service Issues

I am traveling out of state to visit my mother and I have an emotional support animal who is certified. I have his certification, health certificate from his vet, and a doctor's note from my physician. I am curious about what additional documentation is needed for him to accompany me on the flight. The ticket was bought for me by a family member, and I require my emotional support animal to travel with me. I would like to know if there is an extra carry-on fee for his carrier since he weighs around 4 pounds.

Reservation Code: HSUEFY Issue Date: Wednesday, June Main contact: Rozann K. E-mail: [redacted] Home phone: - Passengers: Rozann K. - Flight: DEN-ANC, ANC-DEN Membership No: EarlyReturns® Ticket Number: We canceled the ticket and opted to have the miles available for future use instead of paying a fine to put them back into the EarlyReturns account. A Frontier agent assured us this could be done. However, we are currently facing difficulty locating the miles.

My lovely niece is about to turn 21 next week, and we had arranged a trip to Las Vegas to celebrate. Unfortunately, she is in the Army and recently discovered that her summer duties might clash with our travel dates. She is currently trying to rearrange things, but it seems unlikely. This news has left her feeling really down. There are six of us in the group, and changing our plans at this stage would be quite expensive. I'm wondering if there are any options available if she is unable to adjust her military commitment.

I will be flying from Houston to Phoenix tomorrow morning. My confirmation number is GY2RXQ. During my visit with my sister in Houston, I had an accident and fractured a bone in my foot. I need assistance getting to the departure gate. Can my sister accompany me through security to the gate? Additionally, will I be able to receive assistance during my layover in Denver? Please note that I am unable to put any weight on my foot. Thank you for your help. - Virdie Schrei

I was surprised to see that I was billed more than $[redacted] for a name change from Atlanta to Cleveland. Unfortunately, one person in our group couldn't make it on the scheduled date. Frontier Airlines charged me an initial fee of $[redacted] along with an extra $[redacted].19 which I wasn't expecting. This totaled to over $[redacted] for the name change and additional flight charges. I wouldn't have agreed to this if I had known. This cost is much higher than what I would have paid with another airline, which would have been around $[redacted].

I visited your website to check baggage prices. I clicked on baggage prices and then on travel, which led me to a drop-down menu for purchase locations. The option for departure gate stated that during the value season, the cost was $25 for the first checked bag. However, when my wife went to the departure gate, she was told it would cost $45, which was unexpected. I showed the website information to the staff, but they insisted it was only valid for online bookings made in advance. Despite trying to explain, they were abrupt and gave us a short time to sort it out or risk missing the flight. I had to urgently have a friend deposit an extra $5 just to get my wife on the flight. I later contacted customer service who apologized and clarified the need for an online purchase. The confusion caused unnecessary stress, especially as we are dealing with a family emergency. The inconsistency between the website information and on-site policies needs to be addressed to avoid similar incidents in the future.

I traveled from San Jose, CA to Austin, Texas and then to Ohio for my grandma's funeral. Unfortunately, our Frontier flight experienced mechanical issues and we had to deboard after waiting for hours. Frontier's lack of communication and assistance led us to miss our connecting flight. Southwest Airlines stepped in to help, routing us through Baltimore to Ohio to make it in time for the funeral. Despite being assured our luggage would follow, it did not arrive when promised, leaving us without essentials. The continuous delays and miscommunication from Frontier have caused an immense amount of stress and inconvenience. This whole experience has been incredibly frustrating, and we are still waiting for our baggage after days without our belongings and necessary medication. It's been a disappointing and upsetting ordeal, and we will avoid flying with Frontier in the future.

My girlfriend purchased a pool, and I assisted her in setting it up. Unfortunately, after being out in the sun for too long, I am severely sunburnt and feeling unwell. I have a flight scheduled to leave Phoenix for Chicago at 12:30 am, but I am concerned about my health and the possibility of becoming ill during the flight. I am looking to change my reservation to this Friday or Saturday without incurring the usual $99 fee. I am a frequent flyer with Frontier Airlines, and my elderly father covers my travel expenses. Please advise me on this matter promptly. Thank you, Teri Anderson.

On Monday, May 14, my husband and I had a scheduled flight on Frontier Flight [redacted] from Trenton Mercer New Jersey Airport to Orlando. The departure time was supposed to be at 6:19 p.m., but the flight didn't leave until 11:30 p.m., and we weren't given any reasons for the delay. I contacted Frontier customer service, and they advised me to be at the airport two hours before the original departure time. However, upon arrival, we were told that information was incorrect. Being disabled, I required a wheelchair or assistance which was not provided. Boarding the flight at 11:30 p.m., it was uncomfortably cold, making me sick. We reached Orlando at 2:00 a.m. on Tuesday, turning what should have been a joyous celebration of my Godmother's hundredth birthday into a nightmare. This was the most unprofessional experience I've encountered with any airline. Such experiences should not happen to passengers.

I'm seeking the vouchers from my original 5/27 flight. I was scheduled for flight [redacted] from TUL to MCO on Sun, 5/27. The flight experienced multiple delays, eventually moving to 5/29. Sadly, I didn't receive the promised voucher for this inconvenience. On 5/29, I learned the first flight was delayed due to a passenger smoking onboard. Even though I left the airport, I should have received a $[redacted] voucher. Regrettably, I haven't received any email notification about it. When trying to contact customer service, I couldn't reach a representative for further assistance. Additionally, on my 5/29 flight, we were rerouted to Tampa due to weather conditions. There was an incident involving another passenger, but the Frontier staff handled it professionally and calmly. Despite the disruption, they managed the situation well, and I appreciate their dedication to our safety and timely arrival at our destination.

I have two concerns with my Frontier Airlines tickets. Firstly, I am attempting to cancel ticket PBBBHQ for a flight on June ** from ABQ to PVD under the name Barry Ellsworth. When trying to cancel on the website, I receive an error stating an agent cannot issue a credit. As this is a Cl***ic Plus ticket, I am requesting a refund to my original payment method. Secondly, I successfully canceled ticket S***HC online, and the confirmation email mentioned a "credit s****" with an expiration date. Still, it's unclear if I received a refund or a credit voucher for this Cl***ic Plus ticket. I am hopeful Frontier Airlines will address these issues promptly and provide a fair resolution.

My mother, who is disabled, is traveling from Portland to Oklahoma with a layover in Denver. Unfortunately, due to confusion and noise at the airport, she missed her flight #[redacted] departing from gate A46 at 1:55 pm. The airline representative offered a 50% discount on a motel, but my mother, who is on disability and heading to Oklahoma to be with her ill father, cannot afford this extra expense. She has a walker, a service dog, and recent spinal fusion surgery, making it uncomfortable for her to stay at the airport. I believe it would be reasonable for the airline to provide accommodation, transportation, and assistance for her rescheduled flight tomorrow. Her name is Carol Ann McCarn, and her new flight is also #[redacted] departing tomorrow at 1:55 pm.

I recently had a booking with Frontier Airlines for a well-known celebrity interventionist traveling with a staff member on Flight F91179 from CVG to LAX on June 15th at 8:22 am. Both arrived at the gate before the closing time but were denied boarding by an agent who displayed poor behavior and attitude at Cincinnati International Airport (CVG). The gate agent's refusal to allow boarding despite their timely arrival for an important intervention is disappointing. I am disappointed by Frontier's lack of customer service in this situation. I hope to resolve this matter by discussing compensation with Frontier’s executives for the inconvenience faced due to the gate agent's actions.

I made changes to my flight booking with CheapFlights. Initially booked to fly from Philadelphia after being told I couldn't depart from Trenton, but later found a Trenton option. I revised my reservation for convenience, incurring extra costs for the changes. I feel the ticket price is too high and would appreciate credit for the previously paid seat and baggage fees. As an 82-year-old, I found it challenging to communicate with CheapFlights staff. My experience obtaining the itinerary required multiple calls, leading to significant dissatisfaction with Frontier Airlines. Despite planning future trips to NJ, I am uncertain about choosing Frontier again due to this unhappy experience.

I am Bill P. and I have been attempting to contact Frontier Airlines due to a family emergency requiring me to change my Wednesday flight. Despite my efforts, I have only encountered recordings when trying to reach reservations. I urgently need assistance with my flight change. I have contacted both the main and direct numbers multiple times, only to face continuous recordings. It seems impossible to speak to someone to address my situation promptly. The online cancellation process led me to reservations instead of fulfilling my request. I had a confirmed flight that I could not change due to the lack of direct communication with a representative. Please reach out to me at [redacted] as soon as possible to help resolve this matter.

I need to speak with someone about my flight experience. I was on Flight [redacted] on Sunday, and I originally booked a flight for Thursday to get home sooner at the airline's suggestion. They provided me with an option letter promising a hotel stay, but when I arrived, the hotel arrangements were not made as stated by the Frontier representative. I had to pay for the hotel myself and ended up booking a different flight back home with another airline. I am seeking reimbursement for these expenses. The letter from Frontier only has an authorization code, but I require a confirmation code that is being requested. I have attempted to contact customer service numerous times without success, being placed on hold for extended periods and eventually getting disconnected. I am eager to discuss this matter with a representative.

I had a reservation on Frontier Flight #[redacted] from Cleveland to Tampa on Mon, June 25, [redacted]. I checked FlightAware before my flight and saw that it was marked as canceled, although Frontier's website said it was on time. After numerous unsuccessful attempts to reach Frontier by phone, I finally spoke to a representative who said the soonest available flight would be in 2 days. Despite being told this was compensation enough for the cancellation, I was never personally notified by the airline. Due to health reasons, I couldn't wait for the rescheduled flight and had to book an alternate flight on American through Priceline for $[redacted]. Additionally, I incurred extra expenses on meals, parking, and luggage fees, amounting to approximately $1,[redacted] in total. I believe compensation in the form of complimentary flights would be appropriate for the inconvenience caused. - Richard U. Chapman and Lenore Chapman, Holiday, Florida.

I kindly request an extension for the voucher expiration date. Frontier has reduced destinations from MSY, making it challenging to find flights. I'm currently struggling to book a trip to/from NYC this fall due to limited flight options. My original flight was canceled by Frontier, and I received a credit, which I now can't use. Additionally, the credit was issued in my cousin's name instead of mine (Laura Blackman). My cousin lives in England and can't fly Frontier. I purchased the ticket for her, causing me inconvenience when the flight was canceled. Your assistance in resolving these issues would be greatly appreciated. Laura Blackman Discount Den member

The website is malfunctioning when trying to check in. It keeps asking for more personal information that was already provided. However, the page to input the missing information is disabled, creating a loop that directs back to the same page. Frontier Customer Service is unresponsive, and the airline's operation seems unprofessional. The website and mobile app are both problematic, raising concerns about the airline's maintenance standards.

My luggage was delayed for 5 days in San Diego. I've received assistance from Stephanie and Jake, who were both charming. However, I am struggling to submit my receipts and information online due to website navigation issues. I have been unable to reach anyone on the phone after waiting for 30 minutes daily. I kindly request someone to contact me to assist in resolving this matter. My name is Kenda S. R. Watkins, and my contact number is [redacted]. Due to personal circumstances, please call after 11 a.m. as my husband recently had surgery, and we are both unwell. I am grateful for the efforts made by Stephanie and Jake. I am unable to locate the correct website or input my details and receipts. I will provide my email, [redacted], and would appreciate any help offered. Thank you for your prompt attention to this issue.