I came *.* hours early an empty shut down ticket counter. After tracking someone down i...

GetHuman-klafkero's customer service issue with Frontier Airlines from July 2018

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The issue in GetHuman-klafkero's own words
I came *.* hours early an empty shut down ticket counter. After tracking someone down in baggage claim I found out my delayed flight that I was notified of was canceled. I was told I had * options- to get a refund and find another flight or fly out the **th. I had to get home to my family and my job. They had threatened to fire me. I paid a little under *** for my ticket * months in advance and have now paid **** to get home one way.*Your employees were rude and Richard the floor supervisor was unable to be awoken from his sleep. No one could help. On the phone I was given the * same options. I was told * different stories as to why it was cancelled. One due to over booking the airways. Two due to snow. Three due to bad weather. All other planes had taken off to Arizona from the same airport and midway airport. When we questioned frontier employees, they said they would call a manger. They disappeared and never came back out. I used my rent money and the tuition for my daughters dance school to get home. I knew I needed to get to work and get my kids registered for school. I want the money back I paid for the new airline tickets. I was never offered a hotel or vouchers for food. I was left abandoned with my child. I was treated like trash and disgaurded. I was a paying customer whom trusted your airlines to take care of myself and my child. I am a single parent of * and work my butt off for all we have.
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Frontier Airlines

Customer service issue
Reported by GetHuman-klafkero
Jul 27th, 2018 - 10 mons ago
I have an issue with Frontier Airlines too
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Seen by 3 customers so far
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-klafkero started working on this issue
Jul 27th, 2018 4:10am