I ordered a pair of black pants which was not included in the shipment, and instead re...
GetHuman-cmccardl's customer service issue with Forever21.com from December 2018
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The issue in GetHuman-cmccardl's own words
I ordered a pair of black pants which was not included in the shipment, and instead received a Christmas sweater that I did not order. I would like to return it, but do not feel that I should have to pay to ship it back when it was your mistake. **I went to our local store and they said they could not take it back. When I tried to set up a return online, I saw that I would be charged $*.**. Please advise. *Cheryl
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