I ordered a pair of black pants which was not included in the shipment, and instead re...

GetHuman-cmccardl's customer service issue with Forever21.com from December 2018

2 views
 | 
1764 similar
 | 
0 following
Help with my Forever21.com issue
GetHuman-cmccardl's next move: talk to Forever21.com again when they open.
Forever21.com's call center is closed now. We will send GetHuman-cmccardl a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-cmccardl may need:
Name, Email address, Order number, Phone number, and Shipping address
The issue in GetHuman-cmccardl's own words
I ordered a pair of black pants which was not included in the shipment, and instead received a Christmas sweater that I did not order. I would like to return it, but do not feel that I should have to pay to ship it back when it was your mistake. **I went to our local store and they said they could not take it back. When I tried to set up a return online, I saw that I would be charged $*.**. Please advise. *Cheryl
GetHuman-cmccardl did not yet indicate what Forever21.com should do to make this right.
I have an issue with Forever21.com too
How GetHuman-cmccardl fixed the problem
We are waiting for GetHuman-cmccardl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Forever21.com's attention and get better help faster. Tap below to get started.
Having Forever21.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cmccardl fixes it.
This email address isn't valid

Forever21.com

Customer service issue
Reported by GetHuman-cmccardl
Dec 6th, 2018 - 6 mons ago
I have an issue with Forever21.com too
Not resolved
Seen by 2 customers so far
Similar issue to 1764 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cmccardl started working on this issue
Dec 6th, 2018 10:06pm
GetHuman-cmccardl shared this issue with friends on Facebook
Dec 6th, 2018 10:07pm