My Versa logged me walking while I was asleep for * *** hours last night. In the sleep...
GetHuman-jlsuich's Device Support issue with Fitbit from December 2020
Help with my Fitbit issue
First: share to improve GetHuman-jlsuich's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jlsuich may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman-jlsuich's own words
My Versa logged me walking while I was asleep for * *** hours last night. In the sleep screen, it shows that I was asleep, but it shows me walking during that time. How do I adjust to remove activities that I was clearly not doing? Also, it's logging me walking while I'm driving. I'm a truck driver, and I only want it to track the activities I'm actually doing. When I was using the Alta HR, I could go in and change the activities so that my steps a miles would be more accurate. But my Alta HE finally wore out. Help me,please!**PS, you can try to email me, but I don't know if I'll see it. Text or call to ***-***-**** is a more reliable way to get hold of me. Thanks.
GetHuman-jlsuich did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-jlsuich fixed the problem
We are waiting for GetHuman-jlsuich to fix the problem and share the solution with the rest of us customers.
Please help with my Fitbit issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.