Fitbit Customer Service Issues

Hello, I recently purchased the Fitbit Sense in-store and then ordered three wristlets on the Fitbit French website. However, I mistakenly ordered size L instead of size S. I anticipate receiving my orders soon. (Order numbers: 1IU2NJQUQG0FM, 1MWYV8JIGIA26). Could you please advise on returning the items to exchange for the correct size S wristlets? Thank you in advance for your assistance. Best regards, Nathalie R. Cell: [redacted] 6 25 87 03 11

I am facing an issue with my iPhone and the Fitbit app when trying to set up my Inspire 2. A message keeps popping up saying, "you'll need to update your Fitbit app to set up this product," even though I can't find any available updates. I attempted to resolve this by deleting the app and reinstalling it, hoping it would install the latest version. However, when trying to set up once more, I encountered the same message. This situation is quite frustrating!

I need help setting up my Fitbit Versa 3. During the setup, the Fitbit app is unable to find the watch. I am configuring it on my computer with a Fitbit dongle connected. I have verified that the dongle is suitable for this watch model. I am unsure about the Bluetooth connectivity and seek guidance on setting up the watch without encountering this issue.

Hello, my name is Amy Moore, and you can reach me at [redacted] In February [redacted], I bought a Versa 2 but didn't receive it until late March. I started using it in April. Since July/August, I have reached out to you at least three times, and again in November. In December, the problem has been with the battery; it doesn't hold the charge and dies suddenly without warning. I was previously offered a 50% off coupon for a new Fitbit. Can you please assist me with this issue? Thank you.

Hello, I am having trouble setting up my watch and connecting it to the app. I have ensured that both devices have wifi turned on, are fully charged, and have been reset. Despite this, my watch's heart rate feature is still not functioning. I need the data on my watch to qualify for Diamond status with Discovery. I have already completed three runs and achieved 10,[redacted] steps, which should earn me the 1,[redacted] points required. Since the watch is not syncing and I have attempted to resolve the issue for three consecutive days, I am seeking an alternative method to access this vital data promptly to submit to Discovery today.

Hello, I recently purchased a Fitbit Inspire 2 for my brother after trying two other less expensive brands that had similar issues. I decided to invest in a Fitbit due to its reputation, although I hesitated before because of the price. After buying it on sale and experiencing no issues initially, it suddenly displays a screen that says "nothing to report" and won't proceed further. This is the third one I've purchased for him, and I am surprised and disappointed to encounter problems with a reputed brand like Fitbit. I am considering returning it in fear of future malfunctions. It's disheartening to think it might act up once the warranty expires. Sincerely, Ana

I recently reached out to your customer service regarding my Fitbit Sense's missing serial number. The serial number is not on the device or its packaging, and I require it for device insurance. Unfortunately, your customer service team was unable to provide the serial number. This experience has been frustrating, and it may lead me to avoid purchasing Fitbit products in the future. Additionally, I tried using the general contact form on your website, but it does not submit successfully. After clicking the submit button, a white box appears over the form, preventing completion. I encountered a picture verification step in Microsoft Edge, but the issue persisted afterwards.

I bought the Fitbit Inspire HR in July [redacted]. I enjoy the step and sleep tracking features, although the update speed on the Samsung S10+ Android app is slow. Lately, the tracking has completely stopped updating for a few days. Now, I can't see my sleep and step tracking on the app's home page like I used to. While I can access the sleep data after some digging, it doesn't show sleep quality breakdowns conveniently. I'm considering switching brands if the Premium service is now required after January [redacted] to access these basic features. Could someone please assist me in restoring these functionalities to my Fitbit phone app's HOME PAGE? Thank you and Happy New Year.

Even after fully charging my Fitbit Charge 3, the screen remains very dim, making it difficult to read the numbers and graphics. In the Fitbit app settings, the brightness setting is stuck on Automatic and cannot be adjusted. The watch no longer vibrates to remind me of hourly step goals or updates, even though all push notifications are correctly set up. I purchased this Fitbit in December [redacted], and a replacement was sent in December [redacted] after troubleshooting steps were unsuccessful in fixing a charging issue. I would appreciate guidance on restoring the brightness and vibrating functions. Thank you for your assistance!

Subject: Suggestion for New Fitbit Model Dear Sir/Madam, I have been a dedicated Fitbit user for a long time and was excited to learn about your new models. I believe there is a significant opportunity for a Fitbit model that includes a blood pressure monitoring feature for users. High blood pressure is a prevalent health concern worldwide, yet there are no sports watches on the market that offer this capability. Introducing a fitness tracker with built-in blood pressure monitoring could address a critical need in the market. Should you require any assistance or further insights on this matter, do not hesitate to reach out to me. Best regards, G.H., MD MBA MSc Clinical Instructor & Adj Associate Professor, Department of Emergency Medicine, Drexel University College of Medicine Health Economist & Healthcare Services Researcher, University of Pennsylvania

I received a Fitbit Versa Lite as a birthday gift last November ([redacted]). Recently, it has been losing time gradually, falling hours behind, and not syncing with the app on my phone. I attempted a factory reset to resolve the issues, but it still won't sync. The device displays a message instructing me to download the app, which I have already done. Could you provide information on the warranty for my device? Can I return it for repair or do you have any solutions to suggest? Thank you.

I have owned my Fitbit Versa 2 for almost exactly a year now. However, I have just received my 3rd replacement. The customer service I have received each time has been excellent. Yet, I am concerned about the long-term reliability of this model. The recurring issue has been the screen failing every time. The support team offers a 50% discount on a new watch as an alternative to a replacement, but I feel this is not satisfactory. If this replacement also malfunctions, will there be a 4th replacement? I wonder if this model is unreliable. I have been a loyal Fitbit customer and have recommended the Versa 2 to others, but my confidence in its durability is diminishing. If this replacement also fails, I will not have had a Versa 2 watch that lasts more than 6 months. Is a 50% discount on a new one sufficient? I would appreciate your thoughts. It seems to me that a full refund or an upgrade to a more reliable model would be more appropriate. I also wonder why my watch keeps experiencing this issue. Could swimming be the cause? The screen consistently malfunctions in the same way. Is there something I might be doing that causes this problem?

I contacted Fitbit customer support on January 3, [redacted] regarding my Fitbit Charge 4 issues. I received the device on December 24, [redacted], and set it up successfully. However, on January 2, [redacted], the screen went black despite the device still functioning. I have attempted to reboot it multiple times without success. The device continues to record data, but the screen remains black. I am unsure if it needs to be returned under warranty as I do not know the purchase details. Barry S. London, Ontario, Canada Fitbit's response on the same day informed me of a possible delay in their customer service due to recent events. After 7 days, I have not received a follow-up. As a temporary solution, I am letting the device discharge completely before trying to reboot it. My wife received a similar Fitbit on the same day, which is functioning properly.

I have encountered various issues with my Fitbit Inspire that has been in use consistently since January 2. Lately, I have observed a discrepancy in the step counting feature where it misses some steps while I try to achieve my daily goal of [redacted] steps by pacing around my residence. It seems a bit off as I often need to take additional steps beyond the target. Besides, I have swapped my routine walks at the stunning sculpture park with indoor gym sessions on chilly days. During my recent visit, the machines seemed inaccurate in tallying my steps; one fell significantly short, while the treadmill failed to record any steps at all, causing significant frustration. Additionally, I've noticed that the battery indicator halts at 99% and swiftly drops to the 80s upon reattachment. Any recommendations to resolve these issues would be appreciated.

I was gifted a Fitbit Sense for Christmas, having previously enjoyed the Versa 2. However, I have encountered issues with the heart rate tracking not meeting the advertised standards. While running, it seems to track accurately, but during activities like rowing and weight lifting, it inaccurately shows me in the resting or below active zone, whereas my Versa 2 showed me in the peak zone. Despite trying common solutions like adjusting the band and restarting the device, the problem persists. This discrepancy is concerning as I rely on accurate heart rate data due to preexisting heart conditions. The reduction in active zone minutes without changes in my workouts is troublesome. I am considering returning the device if the heart rate tracking is not improved. I have heard similar complaints from other users online. I am wondering if there will be a firmware update to address this issue, or if the extended warranty I purchased would cover a replacement or refund. Thank you.

I purchased two (2) Fitbit Versa 2 devices through Air Miles in early December [redacted] and received them before Christmas. My wife and I currently use Charge 3s. However, I encountered issues with the Versa 2's sleep tracking due to my irregular sleeping patterns caused by my health conditions. Despite consistent sleep lengths, the device couldn't track my sleep accurately. As I have serious health concerns like congestive heart failure, Atrial Fibrillation, and mild sleep apnea, monitoring my sleep and oxygen levels is crucial. After four days of trying, I switched back to my reliable Charge 3 for accurate readings. Additionally, my spouse did not find the Versa 2 comfortable due to its different shape from the Charge 3. I would like to request a return of the Versa 2s. If the Charge 4 offers better features than the Charge 3, I'm interested in an exchange. However, if the Charge 4 does not meet my needs, I request a refund of my Air Miles.

Hello, I'm Beverley Dalton. I purchased a Fitbit Charge 4, unfortunately lost it, but then bought another. The strap broke, but luckily it was insured. Harvey Norman replaced my Charge 4 with a Versa 2, which I found bigger and more convenient as the strap is replaceable. However, the Versa 2 stopped charging and tracking steps and heart rate. It wasn't insured due to policy changes. Harvey Norman advised me to contact Fitbit for assistance. As a 66-year-old relying on the watch to stay active, I'm unsure what to do next without insurance. Any help would be greatly appreciated. Thank you. Address: c/- Post Office, Ravensthorpe, WA [redacted]

I have a Fitbit Versa 3 that I received on December 9, [redacted]. The product is advertised to provide the user with a "sleep score," which includes information about different sleep stages like REM, deep, and light sleep. Despite having the device for a while, I've only received the sleep score 6 times. On other days, I only get limited sleep pattern information. I've reached out to Fitbit 8 times for help, but following their suggestions hasn't resolved the issue. The Customer Service Agents all provided the same troubleshooting steps which didn't work consistently. When requesting a replacement due to the device not functioning as advertised, a Customer Service Supervisor mentioned that their policy does not cover replacements solely based on the sleep score feature not working. This response is disappointing as I just want the smartwatch to deliver on its advertised functions. Feeling frustrated, I'm considering returning the watch and moving on from Fitbit altogether.

Hello Team, I would like to request assistance with returning my product and receiving a refund. I purchased a Charge 4 & Charge 3 Woven Band (Rosewood - small) on January 25, [redacted], and received it on January 31, [redacted]. However, upon opening the package, I discovered that it only contained the band without the main dial. The product was purchased at a price of [redacted]/- during a January 26 offer. I have been trying to return the product since the day I received it by raising a ticket and providing pictures as requested. Despite multiple emails and sending images of the product, I have not received any further instructions or details for the return process. I kindly request your assistance in providing me with the necessary information to return the product and obtain a refund promptly. Thank you, Aarti Chatare

Hello, I hope you're doing well. Last Wednesday, I spent some time swimming at the pool with my daughter. While enjoying some water slides and treading water, my Fitbit Charge 3 seems to have been affected. It will not turn on or charge anymore. Initially, I was only seeing a happy face on the screen, but now it won't even show that. I made sure not to go deeper than 50 meters, and the device was never submerged for an extended period. Unfortunately, the back sensors now have water or humidity in them, and the color is red instead of green. The device is a Fitbit Charge 3 with the following identifiers: FCC ID: XRAFB409, IC: 8542A-FB409, [redacted]-01B, M/N: FB409. I recently bought it in July, and this is the first issue I've had with it. I would greatly appreciate any assistance in replacing or repairing it as I rely on it daily. Thank you for your attention to this matter. Best regards, R. Uzelman