Fitbit Customer Service Issues

Subject: Fitbit Alta Watch Battery Complaint To Whom It May Concern, I am writing to address an issue with my Fitbit Alta Watch regarding its battery life. Recently, I have been experiencing challenges with charging and the longevity of the battery, causing me significant distress. I am in urgent need of assistance and would appreciate guidance on how to resolve this matter promptly. Could you please provide me with information on the authorized Fitbit dealer in Pakistan who can either exchange or repair my watch as soon as possible? I am eagerly awaiting your swift response to my request. Your cooperation in addressing this concern would be greatly valued. Thank you for your attention to this matter. Warm regards, Salman T. Mobile: 0[redacted][redacted] Email: [redacted]

Last week, I woke up to my Versa 2 feeling very hot on my arm. I removed it quickly and noticed that the screen wasn't displaying the time. In the morning, upon closer inspection, I saw moisture in the small windows on the back. I specifically chose this smartwatch for its water resistance, given my profession as a nurse frequently washing my hands. I hope this issue is covered by the warranty for a replacement, as I've enjoyed having it. If not, I may have to switch to a different brand with better water resistance, though I'd prefer to stick with this one. Thank you for your help in this matter. - B. Rodriguez

I recently bought a Fitbit Charge 4 expecting it to show the time, heart rate, steps, and distance on the device without needing to use the app. However, I was surprised to find out that I needed to install the Fitbit app on my phone to access this information. Upon installation, I was informed about Fitbit Premium and the possibility of being charged monthly if not canceled. Despite my attempts, I couldn't cancel the premium service through the app. I'm looking to ensure the Charge 4 functions as intended without the app. I have uninstalled the app and now need confirmation that the device will continue to display the essential features. Please confirm the cancellation of Fitbit Premium. Thank you. Graeme F.

My Fitbit is not syncing with my phone. It was working fine until today. I've had it since Christmas. Additionally, I am unable to turn it off to reboot. When I try to power it off by holding the buttons, it shuts down temporarily but turns back on when released. The screen displays the Fitbit logo with a message to download or update the app, which I have already done. I've tried uninstalling and reinstalling the app. My Fitbit model is an Inspire 2.

I reached out to customer service six months ago and had a challenging time getting assistance. They did replace my phone; however, for the last few days, I've been struggling to get it to sync despite following all the steps given to me by the representative with the help of my son-in-law. I downloaded the app, but the phone still won't sync. I'm becoming increasingly frustrated as the replacement phone is exhibiting the same issue. If this problem persists, I would appreciate either receiving another new phone or a refund. I've been extremely patient throughout this process. Previously, I owned a Versa 2, and both my son and daughter use Fitbit products. It seems like I might have received a faulty device. I kindly ask for your assistance. Thank you. Sincerely, Versa Lite

Good morning, Fitbit team. I am experiencing a warranty issue with my Fitbit Charge 3 watch that I purchased on 17th July [redacted]. Yesterday, after charging the watch, I noticed that the display was blank even though it was still functioning. I have tried rebooting the device multiple times, but the screen remains unresponsive. I rely on this watch for time and other functions, so I am quite concerned. Unfortunately, I find the costs of phone calls prohibitive, so I hope to find a solution here. Your prompt assistance would be greatly appreciated. Thank you.

I recently got a notification that my free membership expired and I was charged for a subscription, which I did not authorize. The app instructed me to go to settings, manage subscriptions, and cancel if I didn't want it. After following the steps, it said I didn't have any subscriptions. I assumed it was canceled. However, I just received an invoice for $15.24. Please cancel this subscription as I did not intend to purchase it. Thank you. Order ID: [redacted]0. Email: [redacted]

I bought a Charger 4 for Christmas with a leather watch strap to go with it. Unfortunately, the Charger 4 was defective. After multiple emails, it was returned, and I was given a replacement labeled as "refurb" with client number [redacted]. The replacement does not match my leather strap. I have requested Fitbit to provide me with a suitable strap, but there seems to be a misunderstanding on their end. I have even sent a photo of the strap, but the issue persists. I kindly ask for a leather wristband to make up for the inconvenience caused by this situation that started back in December.

On March 10, I chatted with a Fitbit representative, "Mark," about an issue with syncing my Charge 4, which I bought on December 15, [redacted], from Sam's Club. Following Mark's guidance, I returned the Charge 4 using the provided return label (RMA:[redacted]5) on March 11 via the U.S. Postal Service as per Fitbit's shipping instructions. They mentioned that the replacement process would take around 5 to 10 business days from the drop-off. However, I have not received any confirmation about the returned Fitbit or details on the next steps. I would appreciate an update on the status of my replacement.

Last December, I had a Fitbit Versa that was functioning well. When I switched to a new phone and updated my email, I also changed it on my Fitbit account. Since then, I've been unable to log in as neither my old nor new password worked. The Fitbit support team attempted to assist me, but unfortunately, they couldn't resolve my login issues despite several attempts. Frustrated, I decided to purchase a new Fitbit Versa 3 and a Versa scale. Staying active and tracking my health is important to me, as I have relied on Fitbit for about 9 years now. However, the ongoing login problem remains unsolved. I wish they could simply remove my old email from their system and allow me to use my new email and password instead.

I recently received my FitBit Charge 4 and have been enjoying learning more about it, especially after a recent health scare. I have a few questions that I hope you can help me with: 1) How often does the FitBit Charge 4 monitor my heart rate? I recall reading either once per second or once every five seconds. 2) Can I customize notifications for high or low heart rates on the device? And can I adjust the thresholds for these alerts? 3) I haven't activated my 90-day free trial yet. What additional features will the subscription offer that I currently do not have? 4) I am thinking about upgrading to the FitBit Sense for the ECG feature. Will it detect if I am experiencing AFib and send me alerts? 5) How reliable is the SpO2 monitor during sleep? I am considering getting a CPAP machine and would like to track any potential changes in oxygen saturation. I appreciate your assistance. Thank you, J.

I recently purchased a Fitbit Sense for my dad. I encountered issues setting it up at his home using his WiFi and Bluetooth. Despite resetting the devices multiple times, I couldn't establish a connection. I then attempted the setup at my home and discovered that both the phone and Fitbit required updates. After successfully updating them, I still faced difficulties connecting the Fitbit to WiFi or my dad's Bluetooth. This is concerning as my dad, who recently had a triple bypass, needs this device to monitor his heart health. It has been 48 hours, and I haven't been able to set it up. I also bought one for myself but prioritized getting my dad's working first. Any advice or guidance would be greatly appreciated.

I've had ongoing issues with my Fitbit Versa 2. It suddenly stopped tracking sleep and providing a sleep score most nights. Despite following all the troubleshooting steps like adjusting the band, powering off, and performing a factory reset, nothing resolved the problem. After a frustrating process with customer service, Fitbit agreed to replace my Versa 2 under warranty. Upon receiving the refurbished Versa 2, I encountered multiple new issues. This led to more weeks of stressful interactions with customer service, repeating the same questions repeatedly. I no longer trust the customer support or the Versa 2. I am requesting a refund or an upgrade to the Versa 3 with its different heart rate monitor system. I would even be willing to pay the difference if they provide full credit for the original Versa 2 (new). I prefer not to deal with refurbished items for reasons like this. I am dissatisfied that I exchanged a new Versa 2 with problems for a refurbished one with even more issues. The latest problem was with the firmware update, which was only resolved when I left it untouched on the dresser. It's frustrating to deal with a malfunctioning refurbished device and not consider it as proper customer service.

I recently reached out through this platform to obtain an authorization number for returning the Fitbit Inspire 2 I bought this week. However, the response I received stated that a new watch was being sent along with my debit card details, which is concerning. As I reside in the UK, making international calls to the USA is not feasible for me. I am worried about receiving another unwanted Fitbit watch and being charged for it. It is frustrating to be repeatedly advised to call when I cannot. I urge you to carefully read the emails I send instead of sending automated responses. I need assistance with returning the improperly-sized item. I have not used it or created a Fitbit account. Should this information suffice.

I have reached out to Gethman via email twice for assistance but haven't received a resolution yet. After my initial query, I was surprised to receive another email detailing what looked like a duplicate purchase of the Fitbit Inspire 2 with my debit card information. This was not my intention. I am looking to return the original item I purchased in good faith from a company I believed to be trustworthy. I am requesting an authorization code or label to proceed with the return. Despite contacting your office in Dublin, Ireland, I reside in the United Kingdom and cannot call due to non-toll-free numbers. I need prompt assistance to obtain the return authorization for the item bought just a week ago. I am willing to provide any necessary information to facilitate this process. You can contact me at [redacted] Thank you, Valerie S.

As a retired individual, my Fitbit consistently misrecords my irregular sleep patterns. I do not adhere to a fixed sleep schedule and do not wish to alter this. Fitbit often inaccurately logs my sleep, showing me awake when I was actually asleep. For instance, last night, it logged me as awake from 4:28 AM to 6:07 AM, while I was sleeping for most of that time. I find myself frequently adjusting these errors in Fitbit's data. I am contemplating discontinuing the use of Fitbit for tracking my sleep due to these persistent issues. My preference would be for a single sleep analysis graph per night, regardless of wakefulness, and the ability to correct it daily. By rectifying the sleep times, I have uncovered missed deep and REM sleep cycles not captured in the initial Fitbit analysis.

I requested support earlier, and the response mentioned that instructions would be emailed since I was not able to message from home. Unfortunately, I have not yet received the email. Here is a summary of my issue: I received a Charge 3 for my birthday in December [redacted], and it was working well until about a month ago when the display suddenly stopped functioning. I tried online instructions to fix it, but it was only working intermittently. While it still logged my steps and vibrated when I pressed the button, the display was not consistent. As of last week, the display has completely stopped working, and it no longer syncs with my phone. Despite attempting to disconnect and reconnect the devices, the watch prompted me to enter a pin displayed on the watch, which was not possible. As a result, it is now not synced at all. Thank you

As a loyal Fitbit customer, I have always appreciated the hardware and user interface provided by their products. Recently, I upgraded from a Flex to a Charge 4, purchased at a discounted price from Costco. While I am pleased with the user interface and connectivity, I have encountered a quality issue with the product. The plastic clip that secures the Fitbit to the strap broke, rendering the device unusable. Despite attempting to fix it with superglue, the clip remains broken. This happened after only a few months of ownership, contrasting with the durability of my previous Fitbit model.

I was charged $[redacted].99 for a one-year premium membership after purchasing my Fitbit Versa and Aria scale in January [redacted]. Unfortunately, my watch is not functioning properly, showing a black screen. I've had significant trouble getting the products to work and cancelling the subscription has been a prolonged and frustrating process. I kindly request Fitbit to refund the payment as I won't be using the service due to the watch's malfunction. Despite my efforts to set up the products and unsubscribe before the April 20th, [redacted] deadline, I could not resolve the issues.

Case Number: [redacted]0 I spoke with a customer support representative regarding my Fitbit Versa 3 (Midnight/Soft Gold) that was not working properly with the Fitbit app. After troubleshooting, it was determined that the Fitbit needed to be replaced. I have received an email with a return label and am eagerly anticipating the replacement. It seems that the issue may have stemmed from compatibility between the Fitbit's operating system and my Samsung J4+ mobile device. Thank you in advance, Terry McQuire