Fitbit Customer Service Issues

I believe I should receive a refund or an extension on my premium service subscription for the months I didn't use it. Unfortunately, I was informed that no action can be taken and even if I cancel my subscription, I won't get a refund for the yearly premium service. I find it disheartening that I am paying for a service I can't utilize, especially when I look forward to using my Fitbit again after its return. It disappoints me that I am essentially donating for a service I am not benefitting from. The lack of customer service support to address this issue is frustrating.

I purchased a Charge 4 a few months back and I'm experiencing charging issues now. Previously, it would display the battery level when properly placed on the charger. Lately, I'm having trouble getting it to sit correctly, despite adjusting it multiple times. I've managed to get it to connect by cleaning the back of the watch and the charger with alcohol using a cotton ball. I did this for two consecutive charges. I'm concerned that cleaning it each time shouldn't be necessary. Sometimes, even when placed correctly, the device doesn't charge. Additionally, I'm unable to restart it following the usual method (attaching the watch to the charger and holding down the button for 8 seconds).

I own a Charge 3. This morning, when I tried to open the app on my phone, it asked me to log in for the first time. I entered my email but forgot my password. Although I clicked on "Send Reset Email," I haven't received any emails. The email I used during set up is still the same. I'm considering uninstalling the app and reinstalling, but I'm concerned about losing my data. Can you please advise me on how to regain access to the app on my phone?

I've been experiencing a problem with my Fitbit Versa recently. The main issue is that the home button has been stuck and unresponsive for the past few weeks. This is preventing me from using the button at all. Additionally, after updating the Fitbit app yesterday, a message appeared on the screen prompting me to set a shortcut using the button, but since the button is stuck, I can't do this. I would appreciate assistance in resolving these issues. Thank you.

My Versa recorded me as walking while I was asleep for 4 1/2 hours last night. Even though the sleep screen indicates I was asleep, it shows activity during that period. How do I edit this to remove activities I wasn't engaged in? Additionally, it's registering me as walking while I'm driving my truck. I need it to accurately track only the activities I am actually doing. With the Alta HR, I could adjust activities for more precise step and mile tracking, but as my Alta HR is no longer working, I need assistance with my Versa. Please help me with this issue. Thank you. Note: I prefer communication via text or call at [redacted] as email may not be checked promptly. Thank you.

I submitted my order on 30 November. My order number is 056a8a5wpf4, and I have not yet received it. The delivery was supposed to be standard (4 working days), but it is now well past that timeframe. This was meant to be a surprise Christmas gift for my wife. I have not received any dispatch details to track my order. When I made the purchase, your website indicated that there were 59 in stock. Please inform me when I can expect to receive my order. Thank you, Keith Moody.

I am having trouble synchronizing the date and time on my wife's new Fitbit Charge 2. I attempted to replace her old Fitbit with the new one, but when I logged into her account to sync it, the software detected it as a Charge 3 instead. I followed various suggestions found on the Fitbit community online to troubleshoot the issue. 1. I made sure the time zone was set to automatic (NY eastern time) and re-synced, but the date and time remained incorrect. 2. Another recommendation was to change the time zone, disable auto sync, then re-sync; however, this did not resolve the issue. 3. Additionally, I tried signing out of the Fitbit account, turning off Bluetooth, powering down the iPhone for a few minutes, restarting both the phone and Bluetooth, and re-syncing, but the date and time are still incorrect.

I'm having trouble syncing the date and time on my wife's new Fitbit Charger 2. When attempting to sync with her account, the Fitbit software recognized it as a Charger 3 but still completed the sync process. Despite multiple attempts and following various troubleshooting steps from the Fitbit community, including setting the time zone to automatic, turning off auto sync, signing out of the Fitbit account, turning off Bluetooth, restarting the iPhone, and even deleting and reinstalling the Fitbit app, the date and time remain incorrect.

I received my Amazon order with the Fitbit Charge 3 on 07/06/20. Unfortunately, the rose gold coating is already eroding, revealing the metal underneath. I expected a replacement under the warranty. The initial response was confusing as no next steps were suggested. Nonetheless, Square Trade came through and provided a new Fitbit, so now I am looking for guidance on deactivating the old one and activating the new device without creating multiple accounts.

I bought a Fitbit Charge 4 three weeks ago. Unfortunately, the device is not receiving notifications like text messages or phone calls, and it is not syncing automatically. I have tried troubleshooting by adjusting settings, enabling system notifications, and ensuring Bluetooth is connected, but the issue persists. As a long-time user of Fitbit products, this has been my most disappointing experience with a Fitbit device.

I am reaching out regarding an ongoing Fitbit case # [redacted]7 that remains unresolved. I bought a Charge 3 for my wife at the Concord, NC Target on 12/23/[redacted], which has since lost connectivity with her iPhone. Despite contact with multiple tech support representatives who couldn't resolve the issue, the latest technician mentioned some Charge 3 models may have trouble pairing with iOS. They suggested trying to pair it with another iOS device, but our old iPad with limited storage isn't a viable solution as my wife primarily uses her iPhone. I feel that Fitbit should honor this situation and provide a replacement for my wife, Kim Fogarty, whose email is [redacted]

I have been using Fitbit for 4 years without any issues. I have used the Charge, Versa, and recently purchased the Sense. Sadly, the Sense only records the minimum active minutes during cardio workouts. It does not accurately measure active minutes for weight or circuit training like the earlier models did. Despite contacting Fitbit's online chat and being told my issue requires higher support, no one has reached out within the promised 24-48 hours. I restarted, reset to factory settings, and reinstalled the app without improvement. I am disappointed with the Fitbit Sense's performance; I expected it to be an upgrade but it seems to struggle with monitoring active minutes correctly. How can I recommend this fitness watch if it doesn't measure activity accurately?

I purchased a Fitbit Versa 2 on April 29, [redacted]. Lately, it has been vibrating as if I have notifications, even though there are none. The screen won't stay on and shows the Fitbit logo, then goes black or displays my heart rate and the time for a few minutes before going black again. Even when fully charged or on the charger, these issues persist. I've updated it, tried various troubleshooting steps, and restarted it, but the problems persist. Having owned it for less than 8 months, I'm frustrated and concerned about having to buy a new one. I understand it's a busy time of year, but any assistance would be appreciated. Thank you, and happy holidays!

Order Number: 1qaw0419p15xu I am incredibly disappointed with the service I received. I ordered a Christmas gift directly from your website on December 15th with the expectation of a 4-5 day shipping time. However, it was only on Christmas Eve that I discovered, in the fine print of the confirmation email, that the order wouldn't even be sent until December 28th. I am frustrated by the lack of communication regarding this delay. While I understand the challenges of deliveries during the current circumstances, clear communication is essential. Regrettably, I now won't be able to give my mom her gift until it arrives, which may not be until January. I feel upset and embarrassed by this situation.

I recently upgraded to a Charge 4 from my old Charge 2. While setting it up, I faced the repeated message prompting me to download or update the Fitbit app, despite being able to use Fitbit Connect on my computer for setup. I am now able to sync it with the Fitbit app on my phone, but the tracker itself is unresponsive. The screen remains blank unless connected to the charger, where the same setup message appears. The Fitbit app is version 3.36.1 Beta, and the device firmware is 48.[redacted].96.29. My Pixel XL phone is on the approved devices list for Charge 4 and runs on Android Version 10. Any suggestions on how to resolve this issue would be appreciated.

Hello! I recently purchased a Fitbit Versa 2 for my mom as a Christmas gift. Unfortunately, I have encountered issues with the device not turning on despite trying various charging methods like different power adapters and outlets. I even attempted to charge it via my computer, but to no avail. Upon checking the USB port, it recognized that a Fitbit was connected which suggests that the charger and cord are functioning properly. Despite holding the power button for 20 seconds, the device still won't power on. I'm unsure if there's a specific troubleshooting method I should follow or if it's possible to exchange it for a new one.

I purchased my Fitbit ESPIRE in February [redacted] and have been enjoying it. However, a few months ago, I started receiving a message when trying to charge it, stating that the charger wasn't working. I have attempted using four different chargers, but the issue persists. Charging has become quite challenging. Recently, the auto LED feature has also stopped working, now requiring me to manually press the button to view the screen. While other functions are fine, these problems are quite inconvenient. Any suggestions on how to address this issue would be greatly appreciated.

I bought a Fitbit Versa on December 26, [redacted], and it has been working well until recently. Many family members have also purchased Fitbits after my recommendation for challenges. However, my Fitbit has stopped sending me messages, emails, and syncing with my phone. I attempted a factory reset as advised, but now the watch won't turn back on. I've tried various troubleshooting methods without success, such as holding down three buttons for three minutes. I really enjoy using this watch and would appreciate any assistance you could provide.

I purchased my Fitbit Versa 2 less than a year ago on Amazon Prime. After updating the software three months ago, my GPS connectivity was lost. Even though I initially suspected a Bluetooth issue, the GPS still does not connect even without using headphones. As a runner, this renders my watch useless. Following suggestions from help forums noting GPS/Bluetooth problems, I have attempted a factory reset, hard reboot, and reinstalled the app, but none have resolved the issue in the past three months. This is the second time a software update has made my Fitbit malfunction, leading me to discard it. Consequently, I am quite disappointed with the brand. Since my purchase is within a year, I kindly request a replacement be sent to me. I have already paid all applicable taxes and do not wish to pay additional import taxes. I'm willing to provide proof of my previous tax payment if necessary. Thank you, Coleen G.

I purchased my Fitbit Versa almost a year ago through Amazon Prime. Following a software update about * months ago, my GPS connectivity ceased. Despite initially attributing it to Bluetooth issues, the problem persists even without headphones. As an avid runner, this malfunction renders my device useless. I've attempted all suggested troubleshooting steps, including factory and hard reboots, as well as app reinstalls, to no avail. This issue has persisted for approximately * months. This marks the second time I've had to discard a Fitbit due to software updates causing malfunctions, leading me to feel disappointed in the brand. I am requesting a replacement given that it has been less than a year since my purchase. Additionally, I shouldn't be responsible for any import taxes as they were settled during my initial purchase, which I can verify if needed. I await your assistance in resolving this matter promptly.Thank you, CG