Fitbit Customer Service Issues

I recently purchased 2 Fitbit Inspire Trackers from Kohls as gifts, but they were returned to me due to lack of technical knowledge from the recipients. Due to my age and possible dementia, I put the trackers aside and forgot about them. Despite the pandemic and quarantine causing delays, Kohls' return policy of 30 days has passed. I'm aware they cannot make exceptions, but suggested I contact Fitbit directly for assistance. The total cost of $[redacted].80 is a significant amount for me, and I would appreciate a refund even with a return penalty. I can provide the paid receipts and would be grateful for any help in processing the return or obtaining store credit. Please consider my situation and help me resolve this issue. Thank you for your understanding. D.S., 63 Clermont Avenue, Port Chester, NY [redacted]

After using your online chat feature, we went through all the checklist items to try to resolve the issue of connecting my phone via Bluetooth but had no success. I have determined that I need to send it back to you for repair. The chat representative could not locate my name or purchase record. I have found the receipt which shows I purchased the item through Amazon on December 7, [redacted]. I am now looking to initiate a return. Do I need a return slip? Please contact me via email to provide instructions on how to proceed. Chat # [redacted]9 I completed and submitted a registration form online: Larry or Sharon H. [redacted] Wheeland Drive Williamsport, PA [redacted] Phone: [redacted] or [redacted] Email: [redacted]

I am experiencing difficulties with my Fitbit Ultra 2 accurately tracking the Floors Climbed feature. It frequently fails to register stair climbs. For instance, yesterday I ascended a wooden stairway leading to the top of the levee by the Erie Canal, which is equivalent to approximately 1-1/2 to 2 floors of a building. Unfortunately, my FitBit did not acknowledge this climb. Currently, I am residing on the 7th floor of an apartment building and aim to climb the stairs from the ground to the 7th floor daily. The app on my phone usually adds a floor each time I ascend to the next level, but there are instances where it misses counting a floor. This inconsistency results in me climbing 7 stories yet only being credited with 5 or 6. It typically requires me 12-13 floors to achieve my goal of 10 floors a day. I seek assistance in identifying the problem and resolving it.

Reference [redacted]6, My Fitbit is not functioning correctly. I am not receiving notifications from my phone or Fitbit. Despite following the suggestions from both live chat and customer service, the issue persists. Even when I request a test notification on my Fitbit Charge 4, it shows "notification pending." I am also not receiving Fitbit notifications when I achieve my step goal. Furthermore, the screen on my Fitbit is difficult to read, and it seems to be losing functions daily. I acquired the Fitbit Charge 4 in March, so it should still be under warranty. Thank you, Penny K.

Hello, I am reaching out for some guidance rather than a complaint. As a new mother, I have been using my Fitbit to keep track of my fitness progress while exercising with my stroller. I have noticed that it often records my walking or jogging activity with the pram as if I am using an outdoor bike. This discrepancy is affecting the accuracy of my workout data. Exercising with my baby is crucial for my mental well-being, and I value the insights my Charge 2 provides. However, I am unable to invest in a new Fitbit at the moment. I would appreciate any suggestions on how to address this issue. Thank you for your help. Warm regards, Hayleigh K.

I have been trying to access your forum, but each time I am required to create an account, which I find unnecessary. My concern is regarding the variety of chargers you offer. I've been ordering replacement chargers, but none of them fit my Ionic sports device. When ordering online, it is difficult to distinguish between the chargers with two dots versus one dot. They appear similar. Why are there so many charger options available? Also, I faced issues with my account password; after resetting it, I was informed that the password I chose was already linked to the account, which prevented me from logging in. It is frustrating that I had to reset the password in the first place. Users should not have to create an account simply to inquire about a charger. This issue pertains to Fitbit customer service. I anticipate a response from a Fitbit representative. Although you state at the bottom that you are not associated with Fitbit, your service falls under Fitbit customer service. This contradiction is puzzling, as I would not present myself as someone I am not, like Donald Trump.

My watch no longer syncs with my phone. Over the past few weeks, it's been intermittent, but today, I only see a green light instead of red. My phone indicates "no device found" when attempting to sync. It no longer displays sleep patterns, only showing hours, and step count is not recording. Additionally, on my phone, "resting heart rate" and "Time to get moving" lack the plus sign seen on other functions. I own a Fitbit Charge 3, purchased on 12/18/19 with a barcode of [redacted] from Academy Sports + Outdoors. I exchanged it on 2/7/20 due to sync issues. Recently, after getting a new phone, syncing issues have reappeared, causing inconsistencies between the Fitbit and the phone.

I initially set up the Fitbit app for my Inspire 2 on my iPhone 10. Recently, I attempted to install the app on my PC to view the data in a similar format. However, I unintentionally created a new password using an automated password manager on my computer. Subsequently, when I accessed the app on my iPhone, it mirrored the PC version. I tried deleting the app on my PC, assuming it would reset on my iPhone, but no success. Following this, I deleted the app on my iPhone and reinstalled it. Upon opening, it prompted me for a password. Despite locating my original password used during the initial setup, I encountered difficulty logging in, receiving an error message to verify my details. Although I tried creating a new password on the iPhone, it seems to adopt the PC format. I seek guidance on restoring the iPhone app to its former state. Thank you.

I received my Fitbit Inspire 2 on September 25, [redacted], and set it up the same day. Unfortunately, the heart rate and resting heart rate tracker have not been working since September 26, [redacted]. Despite attempting troubleshooting on my own and with customer support over the phone, the trackers remain non-functional. I appreciate the assistance provided, but as all features should be working correctly, I would like to exchange my Inspire 2 for the older version, Inspire, in the same whitish grey color. Please provide me with the necessary steps to return the product. I have noticed on the support community that this issue seems common with the latest Inspire model. Thank you for your attention to this matter.

I bought a FitBit at Walmart on 10/14/20. It wouldn't pair, so after spending hours with Fitbit support, they sent me a return label. It has been 16 days, and I haven't heard back from Fitbit regarding my return. I've tried to check the status on their website with no luck. I also haven't received a response from Fitbit about the status of my return #[redacted]. This experience with both Fitbit and Walmart has been frustrating, especially since it has been 16 days since I purchased a faulty product. I will be reaching out to the BBB today to file a formal complaint against both parties.

Good morning, I currently use a Fitbit Flex for tracking my steps and miles. Last night, I noticed an X next to each circle displaying steps, miles, calories, and minutes on my phone screen. I am unsure how this occurred, but after tapping on the X next to each circle, the numbers disappeared. To view the numbers again, I have to tap on each circle. I am not sure how to restore the display of my numbers. Can anyone provide guidance on how to resolve this issue? Thank you.

I am encountering an issue with my Fitbit. The watch band is broken, and the time function is not working correctly. Fitbit customer support requested that I communicate through the original email used for purchase, [redacted] Unfortunately, due to email troubles, I had to switch to a new Apple device, and my previous email was deleted by Spectrum. Despite efforts, it seems challenging to restore the deleted email address. Repair authorizations sent to the deleted email are not accessible. My Webmail account also does not recognize the previous email. As a result, I am unable to receive any communications from Fitbit regarding my Fitbit 3. I aim to return the Fitbit, along with the box and receipt, for repair or replacement. Your assistance in resolving this matter would be greatly appreciated. Thank you, D. Vyverberg.

I recently chose the clock face "Heavy Stats" for my Fitbit Inspire HR and enjoyed it. However, after charging it tonight, a different clock face appeared on my device. My phone still displays the correct data, but my Fitbit is showing a different face. After attempting to reselect "Heavy Stats," the desired clock face is not appearing. I miss seeing all my stats on the screen. The current clock face displays running seconds at the bottom with a round face at the top. Any assistance would be greatly appreciated.

I've had my Fitbit Charge 3 since May, and recently it's been unresponsive to touch and tilting to view the screen. Although it wasn't very responsive to touch initially, it's gotten worse in the past two weeks and now only lights up when I push the button. I've waited to see if it would improve, but it seems there's a fault. My children gifted it to me for my birthday, and I believe they bought it on Amazon. I'm looking forward to hearing back from you.

I sent an email earlier regarding my Fitbit Charge 3. It no longer responds to movement or touch to light up the screen. I would like it exchanged for a new one since I've owned it for less than 6 months. I forgot to mention it is the Fitbit Charge 3 Special Edition. Thank you.

I received a Fitbit as a Christmas gift in [redacted]. It worked perfectly for about a year until lines started appearing on the watch face. Recently, the face has become progressively darker to the point where it is now entirely black. Despite this, it still syncs data to my phone. I attempted to reset it without success. I visited a local Battery Plus store, and they advised me to contact Fitbit regarding the warranty coverage. They mentioned that the initial appearance of lines on the watch face should not have occurred.

Subject: Issue with Premium Subscription Payment Hello, I am writing to address a matter concerning my premium subscription. On 10/18/20, I received an email notifying me of the end of my trial premium subscription on 10/21/20, with a charge of $9.99. On 10/21, I promptly responded via email to cancel the subscription and requested not to be charged. Unfortunately, I was still charged on 10/21 and 11/21. I was taken aback by these unauthorized charges and would like them to be reversed immediately. I am attaching a copy of my cancellation email for reference. Please confirm when this issue has been resolved. Let me know if you need any additional details from me. Thank you for your prompt attention to this matter. Regards, Patsy B.

I mistakenly made a purchase and immediately canceled it, yet I was still charged. Even though I received an email confirming a refund, the amount was deducted two days later, resulting in an overdraft fee. I contacted my bank, and they confirmed the charge was from Fitbit, despite me canceling the order promptly.

This is a voice-to-text message with some mistakes. I want to comment on my Fitbit premium subscription. After purchasing it, my Fitbit stopped working shortly after. It has been inactive for over 4 months. I contacted support to inquire about extending my premium subscription, but I was informed it couldn't be done. Essentially, I feel like I'm paying for a service I can't use. I'm not the only one facing this issue, and I find it unethical and disappointing that I can't be compensated for the months my Fitbit has been out for repairs.

My Fitbit 1st generation has been out of order for several months now. I sent it for repairs as part of the Fitbit Premium plan I had bought. Despite contacting customer service and speaking with a representative and a supervisor, I was unable to extend my premium service for the months my device has been inoperable.