Fitbit Customer Service Issues

I am reaching out to express my disappointment with my Fitbit experience. I activated my device on Feb 19, and since then, I have already gone through two bracelet changes, and this is my second watch that has broken (screen blackout). It was replaced on Feb 20, and now, on July 29th, it is broken again. When I called Customer Service, the best offer they could provide since it is out of warranty is a 25% discount on a new one. Given all the issues I have encountered in less than 2 years, I have lost confidence in the product. Although I enjoyed using it when it was functioning properly, I am hesitant to purchase another one due to the recurring problems. I wanted to share my unfortunate experience with both the device and the product itself. - M-A Lortie

I recently purchased the Versa 2 relying on the well-advertised Alexa and Fitbit Pay features, which unfortunately do not work as expected in Canada. Fitbit Pay is limited to few banks, excluding major ones like mine, and the Amazon Alexa app on the watch is also malfunctioning. If I had known this earlier, I would have made a different choice or waited to purchase. As a fitness professional, I want to continue supporting and recommending Fitbit to my clients. I have the receipt and the watch is in perfect condition. I am looking to return it, including the charger and bands, for a full refund, despite it being over a month since the purchase.

Dear Customer Service, I am inquiring about the average lifespan of the Charger watch. I have experienced issues with all three I have owned, with each one only lasting a little over a year. My Charger 2s stopped working, and now my Charger 3 has a black display after showing partial numbers and letters. The watch is vital to monitor my heart rate due to my A-Fib condition. Despite my attempts to charge it, the display remains blank with only a brief vibration upon plugging it in. The app on my phone has shown no data for the last two days, and I am unsure how to proceed. I rely on a watch to track my heart rate but seek one with better durability. Is there a way to restore my Charger 3, or could you recommend a watch with a longer lifespan? Thank you, J. Rankin

This is my fourth Fitbit. My first one was a gift. I bought the Charge, and just after a year, the pin that moves the icons broke. The company generously offered me a new Fitbit for half the price, and I chose the Blaze. A year later, it had issues, and they offered me a replacement free of charge. I opted for a freebie instead of the Versa at my husband's urging. Unfortunately, the latest Fitbit lost its charge in less than a year. Despite my work demands and activity level, the Blaze often dies quickly and sometimes gets stuck on one screen. I've researched the Versa 2, and it seems promising. As a loyal customer, I'm hoping for a deal to retain me as a Fitbit customer. Thank you for your continued support and dedication to customer satisfaction. Laurie W.

Hello Fitbit Customer Service, I have observed a pattern of malfunctions in my devices over the years. Two years ago, my Fitbit Blaze stopped working. I was informed that I needed to purchase a new device. I switched to a Fitbit Versa shortly after. While using the Fitbit Versa, I experienced minor problems like my GPS not syncing to my phone during bike rides. However, I used another app to track my rides, so I didn't report the issue. Yesterday, my Versa's screen stopped displaying the clock. The screen lights up dimly but doesn't show any information. I enjoy wearing these devices but cannot afford to keep replacing them every year or two. How can you assist me in resolving this recurring problem? Thank you, M. Tribble

Hello, I have been using my Fitbit Versa for approximately 2 years. Recently, on Saturday, it began to show strange readings such as high heart rates and inaccurate active minutes and calories burnt. The screen also started to lag when switching between functions. I tried to reset it by holding down all 3 buttons multiple times, and after several attempts, it turned off and now won't power back on. I have charged it for several hours but to no avail. I rely on my Fitbit daily and I'm disappointed that it's not working. Is there a solution to this issue? Thank you in advance for your help.

I recently purchased the Fitbit Charge 4 just under two weeks ago. Last night, the battery died while I was sleeping. I have tried everything from plugging it in and waiting for it to charge to holding the button for 8, 10, 15 seconds to restart it. However, the screen remains blank. When I try to restart it, it vibrates continuously but as soon as I release the button, the screen stays blank with no battery symbol or smiley face. I have searched online for solutions, read the instruction manual thoroughly, and cleaned the charging prongs, but nothing seems to work. This is the second time this has happened and I am starting to lose hope of fixing it. I am disappointed as I really like the watch. I am seeking assistance on how to resolve this issue or I am considering returning the device.

Dear Fitbit Technician, I encountered a technical issue with my Fitbit Charge 3 on Thursday, 7/30/[redacted], at 3:30pm. The device continuously blinked between the Face Screen and the Screen Wake/Notification screen, rendering it unresponsive to touch. Despite several attempts to resolve the problem by charging it, reinstalling it, and performing soft and hard restarts, I have been unable to stop the screen from flickering. The Fitbit also displays a smiley face when charging, but it does not go beyond 90%. I have researched Community.Fitbit.com for solutions, but none have worked. Since my Fitbit is still under warranty, purchased on 9/17/[redacted], from Bed, Bath & Beyond, I am seeking guidance on the next steps to obtain a replacement. Please advise me on whether I should return it to the store, send it to the company, or contact the provided number. Your prompt assistance is appreciated. Thank you.

I am noticing that I have been billed $9.99 twice a month. One charge is under Internet, and the other is labeled Other Services on my Capital One Credit Card statement. I am uncertain of the nature of these charges and would like to resolve this with FITBIT. Unfortunately, calling FITBIT directly is not an option at the moment due to COVID-19 staffing adjustments. Please advise on how I can reach FITBIT to address this billing concern. Thank you.

I've had my tracker charging on a proper USB port for hours, but the battery level hasn't gone up. Following the recommendations, I used a toothbrush and alcohol to clean the metal parts on both the tracker and charger. I even switched to a different USB port and tried restarting it, but the battery image isn't showing up on the screen when I connect the charger. Instead, I see my steps for the day. Restarting just shows "Screen Awake" and "Notifications" without any vibrations or smiles. The tracker still syncs fine, but I can't seem to find a solution in the help topics. Any assistance would be appreciated.

Hello, I am having trouble charging my Fitbit as it is completely dead and won't sync to my phone, possibly because it lost its charge when I was out of Wi-Fi range. I am unable to get it to connect or charge now. This is my third inquiry without a response, and I really need help to use my Fitbit. Thank you for your assistance. - Jamie P.

I recently signed up for the Fitbit Premium trial and now, like many others, I'm having trouble cancelling it. The "manage subscriptions" option doesn't show up in my Play Store, and when I click on "restore purchases," I encounter an error message. The customer service agents I spoke with seemed unable to deviate from a script and directed me to contact Google. When I pressed for what to do if Google attributes it to a Fitbit error, I was simply told to contact Google again. After reaching out to Google and going through a lengthy process, they informed me it was a Fitbit error that they couldn't resolve. My free trial is set to expire next week, and I am adamant about canceling it. I have faced various Fitbit issues in the past, with my Blaze already needing a second replacement. It appears challenging to avoid being charged. Despite reading numerous complaints online, my sole goal is to prevent any charges. Once this is settled, I am keen to part ways with Fitbit. The customer service representatives have been unhelpful and repetitive, offering the same advice found in the forums.

Hello, I am experiencing issues with my Fitbit. Initially, after my battery drained while I was away, it stopped turning on. Upon returning home and charging it, it briefly worked but shut off again. Despite being on the charger for over 5 days now, it has not turned on. I received my Fitbit in December [redacted], and it has only been 8 months. I've been reading the safety, instructions, and warranty information but would appreciate a troubleshooting number for assistance. I am seeking help to troubleshoot and fix my Fitbit or receive a replacement if necessary. Could you please provide warranty details for my Fitbit Versa? Thank you, Harriett B.

I acquired a FitBit Versa smartwatch from a friend who performed a factory reset to clear their personal information. Upon receiving it, the watch displayed the FitBit logo and a message prompting me to download the app. After downloading the FitBit app on my Windows 10 computer, I fully charged the watch and connected it to the computer using a USB cradle. The app successfully detected the watch, established a Bluetooth connection with the computer, and connected to my home Wi-Fi network after entering the pin on the app. Despite the watch syncing properly through the app without any apparent issues, all I see is the white FitBit logo in the center of the screen with the battery indicator at the top left corner. I have been unable to navigate away from this screen no matter what I do.

My Fitbit is inaccurately logging extra floors, recording up to 80 a day. Even after completing an 8-second reset two days ago and a 15-second reset yesterday, the issue persists. The additional steps are being counted while driving and on the treadmill. Over the past few days, I've noticed discrepancies like 4 floors logged today when I should have 0, and on Tuesday, it logged 41 floors when I actually only did 6. During a support call with Fitbit, I mentioned difficulties reading my display due to horizontal lines. I also noticed incorrect distance tracking, but the step count was accurate. Fitbit is sending a refurbished Charge 3 as a replacement, which I am excited about, despite the issues.

Having retired from the tech industry and being a long-time Fitbit customer, I feel it's time to address the need for improving the updating process for Fitbit trackers. It's frustrating to navigate through various channels just to update the device without any clear guidance. This experience is far from the seamless updates we encounter with other tech products. Unfortunately, my Inspire HR remains on the current version since it won't update. Unless this issue is resolved, I will consider exploring other non-Fitbit options. Fitbit, please streamline your updating system to meet modern standards. Your community is eagerly awaiting a more user-friendly approach to updates. 👋👋👋👋👋

I bought a Charge 3 from Amazon in September [redacted]. In August [redacted], it started showing a simplified sleep score. A few days later, the bottom half of the screen went dark. Following guidance from the Fitbit help site, I reconnected it to my phone and adjusted settings like brightness and clock face, but the issue persists. Now, the top half displays with horizontal black lines, while the bottom is very dim. I can't see my steps, heart rate, or the lower part when scrolling. The device still tracks sleep and heart rate but not oxygen levels. I hope to resolve this under warranty.

I just set up my new Charge 4 and synced it to my laptop and mobile devices with the Fitbit app. During the setup, I encountered a message saying that it does not support the device when selecting the dominate wrist, but continued with the setup. However, after showing a smiley face and Fitbit icon, the screen went black and didn't respond to any swiping. I have tried charging it multiple times using different methods, but it still doesn't work beyond showing the smiley face occasionally.

My Fitbit Versa is slow and not recording my steps properly. The screen only shows half the display. I purchased it in Feb [redacted] and have been dealing with these issues since then. I am a loyal Fitbit user and it's disappointing that my device is causing me so much trouble. I recently had a frustrating online chat with Andres from customer support. The conversation was unhelpful and even rude, suggesting I buy a new watch instead. I have screenshots of the short exchange and would appreciate someone reaching out to me via email to assist without being disrespectful. I am desperate to get my Fitbit working correctly, especially as I have a running contest at my new fitness center coming up. Thank you, Jennelle Winchester. Email: [redacted] Location: Regina, SK.

My daughter's wrist is allergic to the watch band of her Fitbit Ace 2. The reactions have caused rashes, marks, and cuts that last for days. I'm looking for a non-allergenic wristband as a solution. By offering hypoallergenic options, you could increase sales significantly, as there are many others like us struggling with skin reactions to wristbands. This change could open up the market to thousands more potential customers.