Fitbit Customer Service Issues

I bought the Fitbit Ace 2 Activity Tracker for Kids in Watermelon on November 28 from Amazon.co.uk as a gift for Christmas. Up until yesterday, it was working well. However, it suddenly stopped functioning properly, only showing the time and not allowing us to access any other features by swiping up. Trying to submit a warranty claim with Fitbit has been challenging as an error message keeps appearing. I am seeking assistance to have the Fitbit repaired or replaced.

I returned a Fitbit because I found it at a lower price and had to cancel my credit card due to fraud. Once you receive the return, I'll need to provide new credit card information for the refund. The details are as follows: Order #: [redacted] Drop-off location: Walgreens 10[redacted] Parr Dr The Villages, [redacted] Return by: Jun 26, [redacted] Fitbit Charge 3™ Special Edition (Frost White Sport/Graphite Aluminum) Quantity: 1 Reason for return: Found better price Price: $[redacted].95 Return Method: Narvar Concierge (FREE) Tax: $11.90 Estimated Refund: $[redacted].85

I've had my Fitbit Charge 3 for about 2-3 months now. Initially, everything was working well, but I recently signed up for the 90-day Fitbit Premium trial. Since then, I've been experiencing syncing issues. It no longer syncs seamlessly, and I have to restart my phone to get it to work. This is frustrating, especially during my morning beach walks when I rely on it. Could the Premium upgrade be causing this problem? The syncing delay has been disrupting my routine, and I would appreciate any assistance you can provide. Thank you.

I recently bought a Fitbit Versa 2, but I'm struggling to set the correct time and configure some apps despite multiple attempts. I updated the Fitbit app as instructed, but I'm still facing challenges. I've had a Fitbit account for my previous device and now need assistance setting up my Versa 2 properly; otherwise, I may have to return it due to usability issues. I have tried searching on the Fitbit help forums without much success. Any guidance on completing the setup would be greatly appreciated. Thank you for your assistance.

I've noticed that my Fitbit tracker occasionally overcounts my steps. For instance, I may initially see [redacted] steps, but later it corrects itself to a more accurate count like [redacted]. Yesterday, after a morning of significant activity exceeding [redacted] steps, my Fitbit started registering a surplus of steps reaching over 10,[redacted] in the afternoon, even though I was fairly stationary, estimating I only took about [redacted] actual steps. Reviewing my progress in the Fitbit app today, it displayed the correct [redacted]+ steps from yesterday. How can I ensure that my Fitbit only counts real steps and not exaggerates my activity?

I accidentally logged out of my account. In my attempt to regain access, I ended up creating a new account with a slightly mistyped email address that belongs to my original account. Now, the new account is on the app, but I cannot access it due to the incorrect email. I have been on live chat from my laptop, and they advised me to close the account and create a new one. However, I am unable to do so because I can't close the account, and if I try to set up a new one, it will indicate that my email is already associated with an existing account. I simply want to regain access to my original account. Unfortunately, I also do not remember the password.

I rarely wear my Fitbit Versa in the pool, but it's supposed to track swimming, right? I've only used it about three times since I got it for Christmas in [redacted] from Walmart. Recently, I noticed something odd - on Saturday, 05/23, at bedtime, the screen was blue. When I tried to press the button on the side, nothing happened. I assumed it might be dead, so I charged it and went to sleep. The next morning, it was still unresponsive, and I noticed condensation in the heart rate sensor - strange since I don't expose it to water much, only when washing dishes. Sunday, I tried drying it in a bag of rice, but it's still wet and not working. I now feel lost without my watch.

I recently bought a Fitbit Versa Lite through Humana. I received it today and was excited to start using it. After fully charging the Fitbit, I downloaded the Fitbit app on my phone and set up my account. However, the screen on the Fitbit Versa Lite still shows factory settings with the Fitbit symbol and instructions in various languages. I followed all the steps, including downloading the app on my laptop, but the screen remains the same. I need the screen to be interactive, track my steps, and be in English. Any assistance would be greatly appreciated as I am feeling frustrated with the situation.

I've had my Fitbit 4 for 2 and a half months, and the screen is malfunctioning. The display is fading, making it hard to see anything clearly. Even though it's connected to my iPhone 10, I can't access the features properly. I'm disappointed because I can't even read the time on it now. I believe a Fitbit should last longer than just a few months before becoming unusable.

My Fitbit screen is blank, no clock or exercise apps show up. It's only syncing with my iPhone. I'm frustrated having owned it for just two and a half months. I expected more from a new device. I requested a refund because I'm deeply disappointed. I upgraded to the Fitbit 4 after losing my Fitbit 3, needing a tracker to monitor my daily activities, but this one isn't meeting my needs.

Hello, I received a Fitbit Versa Lite for Christmas last year. I have high blood pressure, and one of the main purposes I utilize it for is measuring my heart rate. However, for the past 3 months, it has been consistently showing unusually high heart rates that are inaccurate. There have been instances where it recorded rates of [redacted] bpm during walks and over [redacted] bpm while at rest. I have cross-referenced the readings with a new blood pressure machine, which consistently shows a lower heart rate. I believe there may be an issue with my Fitbit and would appreciate assistance in resolving this matter. Best regards, Brad Simpson.

I received my replacement Charge 3 ten days ago. Initially, it functioned well, but the sleep monitoring was inconsistent. After upgrading to FitBit Premium, it ceased monitoring pulse and sleep, only tracking steps from "Map My Run". Although the clock face remained functional, the issue persisted even after reinstalling the FitBit app and attempting reboots. Despite a short and long reboot, as well as forgetting the device in the app, the problem remains. Presently, the app fails to set up my Charge 3 while connected, and though the date shows correctly, the time is inaccurate by over two hours. Additionally, it only syncs the Mobile Track. The Customer Service Chat is experiencing high demand. Can you provide assistance and help me cancel the Prime commitment?

Subject: Issue with My FITBIT Charge 3 Dear Sir/Madam, I am reaching out for assistance with my FITBIT Charge 3 that I purchased from your company less than a year ago. I have diligently maintained this device, wearing it constantly. Recently, on April 12, [redacted], I observed the text on the FITBIT screen deteriorating. I tried performing both a short and long reset as per your guidance, and also attempted changing the clock face, all to no avail. Despite my efforts, the situation has worsened gradually. Regrettably, the malfunctioning of my FITBIT has been disheartening, especially during this lockdown period when I rely on it even more. I have attached a photo to illustrate the issue. I hope to receive a prompt response from you regarding this matter. Warm regards, E.C.

I received my replacement Charge 3 a week and a half ago. Initially, it worked fine with some issues with sleep monitoring. After upgrading to FitBit Premium, it stopped tracking my pulse and sleep but continued to count steps from "Map My Run". Despite deleting and reinstalling the FitBit app, doing both short and long reboots, and using the “Forget this device” option, the problem persists. Now, the app fails to find my Charge 3 while connected, even after resetting Bluetooth. Additionally, the clock face displays the correct date but the time is consistently wrong by more than two hours. Only Mobile Track syncs with the application. Any assistance in resolving this and canceling my Prime commitment would be greatly appreciated.

Subject: Issue with FITBIT Charge 3 Dear Sir/Madam, I am seeking your assistance regarding my FITBIT Charge 3, purchased less than a year ago from your store. I have been pleased with this device and have taken good care of it. Starting on the 12th April [redacted], I noticed the writing on the FITBIT face was deteriorating. Despite following your recommended reset procedures and trying to change the clock face, the issue persists. The face has progressively worsened, impacting its usability, especially during the lockdown when I rely on it more than ever. Currently, the screen is unreadable due to the extent of deterioration. Given that this fault has occurred within the warranty period and cannot be resolved, I believe a refund would be the most suitable resolution for me. I appreciate your prompt attention to this matter. Sincerely, E. C.

I purchased a Fitbit Charge 4 online from Target, but I have encountered display issues with two different devices. Despite troubleshooting with Bryan on online chat on 6/27/[redacted], I still can't get the display to light up by swiping in various directions. I will be returning the device to Target. I have owned previous Fitbit models without any problems and I am considering getting a Charge 3, but I am worried about experiencing similar issues. It has been challenging to find a way to provide feedback on this experience.

I bought a Fitbit but struggled to connect it to my computer. I faced health issues but now want to set it up. My Fitbit is the [redacted] model: FB4068KS-WM1. The numbers on the box are 8 16[redacted]4. I can be reached at [redacted]. I need someone to guide me through the setup, and I prefer instructions over the phone. I would appreciate help as I live on a fixed income and want to make the most out of my purchase. Thank you for your assistance in advance.

My Fitbit Charge 3 is not working - showing a black screen. I attempted to reset it by holding down the button multiple times without success. When trying to change the clock face, the loading circle spins indefinitely. Contacting customer support revealed the warranty had expired and the only offer was a 25% off coupon. Why invest more in a product that fails in less than 2 years? As a relatively expensive watch, it should have a longer lifespan. I feel the quality of this product is poor; despite regular use and care, it has not held up well. Disappointed in a product I expected to be above average, I do not recommend it to others.

Hello, I am experiencing issues with my Fitbit Charge 2 and the Fitbit app on my Android tablet. I am able to receive WhatsApp notifications on the tablet, but not on my iPhone. I have tried configuring both the Charge 2 and a Blaze on the tablet, but the app is not functioning correctly and is causing synchronization problems. It only updates one device. However, the positive side is that I can receive WhatsApp notifications on the Charge 2. I am disappointed with Fitbit. Can you please help solve the problem on the iPhone and provide updated firmware for these devices? Thank you.

Dear Concerned Party, I have been a dedicated Fitbit customer since [redacted]. Recently, my Fitbit Charge ceased syncing with my phone, followed by a complete malfunction. While I primarily use it for calorie tracking, its loss has impacted my weight loss journey as I strive to shed my final ten pounds. I understand that all things have a lifespan, but I believe in advocating for what you need. Having lost over 40 pounds successfully, my Fitbit has played a vital role. Given my current situation due to Covid-related job loss, staying active has been a crucial outlet for me amidst uncertainty. If possible, I kindly request a replacement Fitbit to aid me in monitoring my progress. Your products have truly made a difference in my life. Best regards, Devin S. [redacted] S. Waiola Ave La Grange, IL [redacted]