Fitbit Customer Service Issues

I have been using the Fitbit Charge 3 for almost a year now, a gift from my brother. Initially, I had the Fitbit app on my laptop and Note 5 phone. Recently, I switched to a new phone and reinstalled the app with the same login details. However, I encountered an issue where I couldn't access the dashboard on my new phone. Thinking it was due to being logged into one account on multiple devices, I uninstalled the app from my old phone. Unfortunately, the problem persisted. I planned to reach out to Fitbit when I had more time, but today, when I received an email with my stats, I tried to access the dashboard and received a message saying my IP address was banned from the Fitbit website. I would appreciate assistance in resolving this issue. Thank you for your help!

I bought a Fitbit Versa from JB HiFi on 12/4/19. In late [redacted], I noticed a crack on the screen. I returned it to JB HiFi, and they mentioned it was wear and tear and advised me to contact Fitbit directly. I disagree that it's wear and tear or that I caused the crack. If I did, it must be a delicate watch. I'm wondering if this issue is covered under warranty or if the glass can be replaced. I am eagerly awaiting your response. Regards, J.T.

I bought my first FitBit from your website before Christmas, but unfortunately, I've been unable to use it. Even with help from friends who also have FitBits, we couldn't get it working properly. First, we struggled with the app, and once we overcame that hurdle, the Fitbit itself wouldn't function. Second, the band is impossible to fasten due to the design of the holes. It's challenging to secure the band on the arm even after managing to get the fastener through the hole. I would like a refund, including shipping costs, and the $25 Amazon gift card I purchased for a friend's daughter who tried to help. I have the original packaging for the Inspire model. Thank you.

Hello, I am reaching out because my Versa Lite encountered a malfunction this morning (2/6/[redacted]) when the screen stopped working. I engaged in a support chat with a representative (case #[redacted]0) who was unable to locate my order using my email ([redacted]). I know for certain that I made the purchase with that email during a sale last summer, receiving approximately $50 off. Despite my efforts to search through my email, I was unable to locate any order history on the Fitbit website. With the understanding that the Versa is under a one-year warranty, I am hopeful that a replacement can be sent. The functionality of the Versa is crucial for tracking my sleep and breathing patterns related to my anxiety for my doctor's review. Despite engaging with Representative Sheri EM for about an hour, I felt disheartened as they questioned the purchase that I distinctly remember making as a belated birthday gift to myself. Is there any further action I can take to resolve this issue?

I am reaching out for my friend, Janie F., who isn't tech-savvy. She bought a Fitbit Charge 3 from Bed Bath & Beyond in August [redacted]. During a recent mammogram, the technician didn't ask her to remove her Fitbit. Unfortunately, the device stopped working afterward and was discarded, though she still has the original box. My spouse and I also use Fitbits, which is why she told me what happened. I'm inquiring if you could possibly provide her with a replacement Fitbit. I can furnish her address details. Thank you for considering this request. Best regards, Brenda W. from Morgantown, Indiana.

Hello, I'm Michelle. When my husband gifted me the Fitbit Versa 2, I was thrilled with it initially. However, after a few days, I noticed that I am no longer receiving text messages on the device. I can still receive emails, Facebook notifications, and messenger notifications, but I am unable to get regular SMS messages. I have searched various websites for solutions, and it seems like many people are experiencing the same problem. I am not sure if this is a flaw in the watch itself or if it can be resolved by your tech support team. Any assistance in fixing this would be greatly appreciated. Thank you, Michelle.

My husband gifted me a Fitbit Inspire HR for Christmas to aid in my recovery after a recent bone marrow transplant. Unfortunately, even though I cannot locate the receipt, the device has malfunctioned. The screen is stuck on the time display, rendering the side button useless, making navigating the menus impossible. I rely on the GPS connection from my phone for step and distance tracking, but the Fitbit is now showing inaccurate data - recently stating I walked 25 km instead of 8 km. This experience has been quite disheartening, and I am unsure if it can be repaired or if I will need to buy a new one. Given the poor performance, I am hesitant to recommend this product to others.

I recently unpaired my Fitbit Charge 2 as it was not syncing properly with the all-day sync toggle on. After reinstalling the Fitbit app, I'm now attempting to log back in but keep receiving a message stating that fitbit.com is undergoing maintenance. I have tried contacting Fitbit customer service, but the line is busy with other customers seeking assistance. This situation is quite frustrating and causing me anxiety, fear, and stress, as I worry that my Fitbit app may never work again.

I have been a loyal Fitbit customer for years but unfortunately, I fell off the wagon in terms of steps and exercise about 6 months ago. I missed out on the Christmas and Boxing Day sales. However, I have an idea for a creative marketing sale that I want to share with Fitbit! I propose a "Failed at New Year's Resolution Sale" to help people like me get back on track to reach their summer goals. I believe many would take advantage of this opportunity for a second chance at achieving their fitness goals. I don't expect a response but will keep an eye on my emails for the [redacted] sale. Thank you for taking the time to consider my suggestion!

I have been using my Fitbit Charge 2 since September [redacted] when my sister gifted it to me. I have cherished it, but unfortunately, about three weeks ago, while attempting to charge it, one side of the charger broke off. Now, I am unable to charge my Fitbit due to the plastic hinges breaking off on the inside wall of the charger. Could you please send me a replacement charger? My address is [redacted] Canterbury Drive, Winston-Salem, North Carolina, [redacted]. My sister's name is Jeanne I. from Abilene, Texas. You can reach me at [redacted] or by email at [redacted]

I purchased a Charge 3 for $[redacted], but it broke and the replacement Charge 3 was also faulty. Fitbit offered me an upgrade to a Versa for $[redacted], allowing me to use the $[redacted] towards the purchase during a sale in December [redacted]. After returning the items, issues arose with shipping to Canada. Fitbit now claims the previous agreement is void and requires an extra $[redacted]+ for the upgrade, denying a refund for the defective product. I am questioning Fitbit's commitment to their product and promises. It's disheartening how this situation is unfolding.

Hello, I bought a Fitbit Versa 2 for my 28-year-old daughter on December 4, [redacted]. Last night, while she was in bed, the screen turned green and started flashing. The watch stopped working suddenly with no clear cause. I would appreciate it if you could replace the watch since it was a beloved gift and cost me a significant amount of money. She had the rose gold Fitbit Versa 2. Thank you, Sincerely, Lori M.

My Fitbit suddenly stopped working. It displayed [redacted]% battery in the morning, and vibrated at 10,[redacted] steps in the mall. Later in the evening around 11pm, it stopped working altogether. I suspected low battery, but it usually lasts for days. Upon returning home, I tried to charge it, but after 30 minutes, it wasn't charging at all. Even after an hour, it only reached 8% before shutting off. It's been several days, and it still won't charge. I used it while swimming in the morning before going to the mall. Appreciate your prompt assistance. Thank you.

I purchased a Fitbit after buying one for my son. I found that I couldn't use my email to set up my account as I may have used it for his. I attempted to create a new email account through Google for my Fitbit, but kept getting emails to confirm ownership. Even though my Fitbit seemed to work fine, I never fully completed the email confirmation process. Now with a new phone, I'm unable to access my Fitbit account linked to that email. I've tried but couldn't receive any emails there. I also failed to reset my password using my primary email as the code Fitbit sent was invalid. I need help to figure out how to access my Fitbit account on my new phone.

I replaced a Versa that I bought in April of [redacted] after 17 months. I recently purchased a new Versa Lite in September of [redacted], and I am experiencing issues with it. The watch does not keep the correct time, and I am having trouble scrolling through the screens. Despite multiple resets and numerous charges, the problems persist. This is disappointing to me because this is my fourth Fitbit device. Interestingly, my Charge 2, which is about 4 years old, is still functioning correctly. After giving away my first Charge, I may now consider switching to an Apple Watch due to these ongoing issues. I wanted to share this feedback about the Versa, although a Versa I bought for my friend is working fine. It's unfortunate that I may now opt for a competitor's product since I own several Apple devices and have recently added an Apple TV to my collection. It is regrettable as I had a preference for the Versa and never previously considered an Apple Watch.

Since July 26, [redacted], I've owned a Fitbit Ionic that has been well-maintained and used without any issues. Recently, when trying to check my daily progress and pulse by swiping up, the device stopped responding. Despite repeated attempts and even resetting the device, it remains unresponsive. I have tried numerous troubleshooting methods to no avail, and now my Fitbit Ionic is completely unresponsive. Any assistance would be greatly appreciated.

I purchased my Fitbit Charge 3 on December 21, [redacted]. While I was attracted by the promise of up to 7 days of battery life, I've noticed a significant decrease in battery performance. Initially lasting less than 4 days, then less than 2, I now find myself needing to recharge every 24 hours. This is concerning as my previous Fitbit Charge 2 lasted me 2 years before becoming unusable due to scratches on the face. I'm unsure if the face of the Fitbit Charge 3 is replaceable. Could you please assist me in resolving this battery issue promptly? Thank you, M. Carrera

My Fitbit Versa watchband has broken. The black band that came with the watch was purchased at Kohl’s University Park in Sarasota, Florida on May 7, [redacted]. I have pictures of both my receipt and the watch band but I'm unsure how to attach them to this email. If you could provide me with an email address, I can send the pictures over. The Versa is my fourth Fitbit. I chose it because the band appeared sturdy, the watch was somewhat waterproof, and it was meant to offer weather information, although this feature has never worked. I can be reached at [redacted] or [redacted]. Thank you for any assistance you can offer. Catherine Perry

I received a Versa Lite Fitbit as a gift, and initially, it worked well for about a month. At the beginning of February, when it needed to sync, I tried to sync it myself but ended up taking it to a Wal-mart tech for assistance. The tech began the syncing process, advising to keep the Fitbit and my phone close together for 2-3 hours. However, after waiting and attempting to turn it on, I only saw a red X indicating it still needed to sync. Even after my daughter's boyfriend, who works at Wal-mart, tried to help, we couldn't get it to work. He suggested keeping the Fitbit and phone closer together consistently, which might be challenging since I keep them in different locations. Despite it being a Christmas gift, I would like to return the Fitbit due to these issues. Please reach out to me at [redacted] during specific hours. Thank you for your prompt assistance.

My son gifted me a Versa Lite for Christmas, and I have been using it since then. After a phone call where I provided answers to questions, I was informed that my FitBit was faulty as it stopped registering my sleep. I was told it will be replaced, and I received the case number #[redacted]8 in my email regarding this issue. The instructions advised me to contact through Facebook or Google, but as I don't have accounts with them, I prefer phone communication. I am located in Canada and the device was purchased in Texas, where my son lives. Despite a poor phone connection previously, I will attempt to call again later today. I kindly request contact by email or phone at [redacted] or [redacted] to proceed with the replacement. Thank you.