Dear Sir*Madam**I wonder if you can help me please. As you can see below I bought my FI...

GetHuman4957647's Repairs issue with Fitbit from June 2020

Help with my Fitbit issue
Top Tip from another customer
Depending on the type of damage to set up a repair you will need to call in.
The issue in GetHuman4957647's own words
Dear Sir*Madam**I wonder if you can help me please. As you can see below I bought my FITBIT Charge * from you less than a year ago. I have been very pleased with this device, wear it all the time & have taken good care of it.**On the **th April ****, I noticed the writing on my FITBIT face was beginning to break up. I checked your advice tried a short & long reset, but neither made any difference. I also tried to change the clock face as suggested, again this had no effect. **The face has been gradually deteriorating but I really didn’t want to be without it & kept hoping it would perhaps correct itself.*I have been particularly disappointed that it has not been working properly during lockdown, as I want to have use of it more than ever right now. **I have attached a photograph as evidence that I finally have to admit it is now of no use to me like this.**I look forward to hearing from you as soon as possible regarding this please.**Kind regards*Ellen Crawford

GetHuman4957647 did not yet indicate what Fitbit should do to make this right.

How GetHuman4957647 fixed the problem
I live in the uk & was concerned I would be charged for contacting the USA. I found an **** (free phone) number in google, spoke to an adviser from FITBIT. they asked me to check a couple of things then as my warranty was still within the year they sent me a link & my free replacement is currently in transit.**GOOD LUCK ALL CUSTOMERS WITH A DIFFICULTY - I found my method very helpful
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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Repairs issue
Reported by GetHuman4957647
Jun 16th, 2020 - 4 months ago
Fixed
GetHuman4957647 shared how to fix
Seen by 6 customers so far
Similar issue to 3129 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman4957647 started working on this issue
Jun 16th 8:55am
GetHuman4957647 shared this issue with others over email
Jun 16th 8:56am
GetHuman4957647 confirmed the issue is fixed. Hooray!
Jun 19th 9:01am