Good day **Trust you are well.**My fitibit charge * started showing lines across the sc...

GetHuman4257293's Repairs issue with Fitbit from January 2020

Help with my Fitbit issue
Top Tip from another customer
Depending on the type of damage to set up a repair you will need to call in.
The issue in GetHuman4257293's own words
Good day **Trust you are well.**My fitibit charge * started showing lines across the screen a couple of days ago, the battery life also out of nowhere started to only last one day... All of a sudden yesterday during my training session my display on my fitbit screen where cut off (moved towards the right side of the screen) nothing that I tried doing could centre the content or get the display back to normal... It was a few minutes after that when my screen died went all black and has never turned back on.**I've tried all the restarting*reset (long*short etc.) options available online and nothing seems to work. **My green light at the back still works but I no longer have a screen and can no longer use my device during training or track any of my daily stats.**This breaks my heart as I really had to save up for this device and it's only ** months old... **What are the options? Can it be send in for repairs? How do I go about getting my device fixed?**Your response will be kindly appreciated... **I also have no idea where in South Africa I can send my device to and go to go about possibly getting it repaired.**Please help me.**Thank you so much.**Kindest Regards,**Alicia

GetHuman4257293 did not yet indicate what Fitbit should do to make this right.

How GetHuman4257293 fixed the problem
I contacted Fitibit themselves, thanks.
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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Repairs issue
Reported by GetHuman4257293
Jan 16th, 2020 - a year ago
Fixed
Seen by 3 customers so far
Similar issue to 3710 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
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Phone number on account

Timeline

GetHuman4257293 started working on this issue
Jan 16th, 2020 12:43pm
GetHuman4257293 confirmed the issue is fixed. Hooray!
Jan 21st, 2020 1:17pm

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